اصول مدیریت منابع انسانی، ویرایش چهارم

Key tools for developing a human resources plan based on organizational needs. Fundamentals of Human Resources Management, Fourth Edition is a comprehensive and up-to-date guide to virtually every aspect of human resources management from understanding the basic HR functions to using the Web for recruiting and selecting the latest HRIS. Whether new to the profession or a newly promoted professional, students will find in this book all the information and skills they need to do their job and make a positive impact in their organization. Readers will learn how to: * Answer the human resource challenges of diversity, alternative work arrangements, workforce literacy and globalization * Advocate for strategic partnering by building strong business relationships within your organization * Evaluate the advantages and disadvantages of internet recruiting * Identify the role of contingent workers and how they fit in staffing plans * Select and use a Human Resource Information System (HRIS) * Implement the components of a results-based performance management plan * Recruit, select, interview, and hire more qualified employees in full compliance with Federal and State laws * Write job descriptions and specifications; develop cost-effective, competitive compensation and benefits programs * Write policies and procedures manuals and employee handbooks * Evaluate training options to implement optimal training opportunities for all workers * Develop a mentoring program to aid in succession planning Contents......Page 6 About This Course......Page 12 How to Take This Course......Page 14 Pre-Test......Page 16 1 The Human Resources Function: An Overview......Page 22 The History of Personnel/Human Resources......Page 23 Today’s Successful HR Practitioner......Page 25 Important Competencies......Page 28 Workplace Illiteracy......Page 29 Integrating a Contingent Workforce......Page 30 HR Staff Ratios......Page 31 HR Budgets and Operating Costs......Page 32 What’s in a Name?......Page 33 The HR Function in Small and Mid-Sized vs. Large Organizations......Page 35 Number of Geographic Locations......Page 36 Hierarchy of Reporting Relationships......Page 37 The HR Function in Relation to Non-HR Functions......Page 38 Legal Issues......Page 39 Compensation......Page 40 Benefits Administration......Page 41 Human Resources Management Systems (HRMS)......Page 42 Recap......Page 45 Review Questions......Page 46 2 HR Management and Legal Issues......Page 48 Employment-Related Legislation......Page 49 Fair Labor Standards Act (FLSA) of 1938......Page 50 Civil Rights Act of 1866......Page 52 Civil Rights Act of 1964......Page 54 Equal Pay Act of 1963......Page 55 Occupational Safety and Health Act (OSHA) of 1970......Page 56 Americans with Disabilities Act (ADA) of 1990......Page 57 Family and Medical Leave Act (FMLA) of 1993......Page 59 Requirements for Posting Information......Page 60 The Impact of Employment-Related Legislation on HR Management......Page 61 Employment- and Termination-at-Will......Page 63 Negligent Hiring and Retention......Page 64 Avoiding Discrimination Charges......Page 66 Recap......Page 69 Review Questions......Page 71 3 The Employment Process......Page 74 Step One: Become Familiar with the Job......Page 75 Step Two: Review the Employment Application or Résumé......Page 77 Step Three: Plan Basic Questions......Page 79 Recruitment Sources......Page 82 Recruitment Strategy......Page 88 ABC Guidelines for Successful Recruitment......Page 90 Interview Questioning Techniques......Page 91 Hypothetical Questions......Page 92 Closed-Ended Questions......Page 93 Objective and Subjective Language......Page 94 Refer to Job-Related Facts......Page 95 Orientation Programs......Page 96 Organizational Orientation Programs......Page 97 Recap......Page 98 Review Questions......Page 100 4 Testing......Page 102 How Preemployment and Employment Tests Are Used......Page 103 Employment Testing......Page 104 Testing Advantages......Page 105 Testing Disadvantages......Page 107 Types of Validity Studies......Page 109 Test Takers......Page 110 Test Administrators......Page 112 Test Security......Page 113 Testing Policies......Page 114 Types of Tests......Page 116 Drug Testing......Page 119 Psychological Testing......Page 121 Personality Testing......Page 123 Recap......Page 125 Review Questions......Page 126 5 Compensation......Page 128 Characteristics of an Effective Compensation Program......Page 129 Job Descriptions......Page 131 Generic and Specific Job Descriptions......Page 132 Guidelines for Writing Job Descriptions......Page 133 Position Evaluation Process......Page 137 Benchmarking......Page 138 Base Pay......Page 140 Merit Increase System......Page 142 Variable Pay......Page 143 Skill-Based Pay......Page 144 Broadbanding......Page 145 Long-Term Incentive Compensation......Page 146 Recap......Page 147 Review Questions......Page 149 6 Performance Management......Page 150 Objectives and Uses......Page 151 Components of an Effective System......Page 153 Essay Evaluation......Page 154 Graphic Rating Scale......Page 155 Forced Distribution......Page 156 Choosing the Most Appropriate Performance Management System......Page 157 Allocation of Performance Management Responsibilities......Page 158 Coaching and Counseling......Page 159 Uses of Performance Management Forms......Page 162 Numerical Ratings......Page 163 Misuses of Performance Management Forms......Page 164 Performance Management Meetings......Page 165 Conducting the Performance Management Meeting......Page 166 Performance Management Meeting Pitfalls......Page 168 Recap......Page 169 Review Questions......Page 171 7 Benefits Administration......Page 172 Benefits Trends......Page 173 Primary Objectives of Benefits Programs......Page 177 Social Security and Medicare......Page 179 Workers’ Compensation......Page 180 Family and Medical Leave......Page 181 New EEOC Guidance on Discrimination in Employee Benefits......Page 182 Different Types of Benefits Plans......Page 183 Flexible Benefits Plans......Page 184 Questions to Ask Carriers......Page 187 Funding Options......Page 189 Recap......Page 191 Review Questions......Page 192 8 Employee Relations......Page 194 Employee Assistance Programs (EAPs)......Page 195 EAP Providers......Page 196 Confidentiality......Page 197 Grievances and Disciplinary Procedures......Page 198 Grievance Procedures......Page 199 Disciplinary Procedures......Page 200 Alternative Dispute Resolution......Page 203 Policies and Procedures Manuals......Page 205 Employee Handbooks......Page 206 What Employees Want......Page 208 Retention Challenges in Today’s Workplace......Page 210 Communication: The Key Component of a Retention Environment......Page 211 Best Practices: The McDonald’s Corporation......Page 212 Recap......Page 214 Review Questions......Page 216 9 Training and Development......Page 218 Training Trends......Page 219 Types of Training......Page 220 Linking Learning with Performance......Page 221 The Role of HR......Page 222 Needs Assessment......Page 223 Types of Needs Assessment......Page 224 Directed Training......Page 225 Distance Learning......Page 226 Advantages and Disadvantages of Distance Learning......Page 227 Classroom Learning vs. Distance Learning......Page 228 Evaluating the Effectiveness of Training......Page 229 Isolate Competencies......Page 230 Application of Learning......Page 231 Return on Investment (ROI)......Page 233 Career Development......Page 235 Career Development Model......Page 236 Acceleration Pool......Page 237 Mentoring Programs......Page 238 Recap......Page 239 Review Questions......Page 241 10 Human Resources Management Systems (HRMS)......Page 242 Uses of an HRMS......Page 243 Selecting an HRMS Project Team......Page 245 Upgrading an Existing HRMS......Page 247 Steps for Implementing an HRMS......Page 248 Product Demonstrations......Page 249 The HRMS Contract......Page 250 Self-Service Applications......Page 251 Internal or External Development......Page 252 Business Impact......Page 254 Privacy and Security Issues......Page 255 HRMS Maintenance......Page 257 Recap......Page 259 Review Questions......Page 260 Bibliography......Page 262 Post-Test......Page 266 C......Page 272 E......Page 273 I......Page 274 O......Page 275 S......Page 276 Z......Page 277