From Total Quality Control to Lean Six Sigma: Evolution of the Most Important Management Systems for the Excellence (SpringerBriefs in Business)

Annotation The main purpose of this paper is to compare and discuss the evolution of six important management systems: Japanese Total Quality Control (JTQC), Total Quality Management (TQM), Demings System of Profound Knowledge, Business Process Reengineering (BPR), Lean Thinking and Six Sigma. Indeed the contribution of this work lies in the concurrent analysis and classification, by the means of a literature review, of the results and critical implementation factors of the six systems. Demings Plan-Do-Check-Act (PDCA) has been used to classify the findings from the literature review Front Matter....Pages i-vi Introduction....Pages 1-2 A Historical Path of the Systems....Pages 3-8 Literature Review Concerning the Comparison of the Systems....Pages 9-10 Research Methodology....Pages 11-13 Japanese Total Quality Control....Pages 15-16 Total Quality Management....Pages 17-21 Deming’s System of Profound Knowledge....Pages 23-24 Business Process Reengineering....Pages 25-27 Lean Thinking....Pages 29-36 Six Sigma....Pages 37-46 Discussion and Comparison About the Common Characteristics....Pages 47-51 Lessons Learned from the Comparison and Discussion....Pages 53-55 Conclusions....Pages 57-57 Agenda for Future Research....Pages 59-59