From Grand Challenges to Great Solutions: Digital Transformation in the Age of COVID-19: 20th Workshop on e-Business, WeB 2021, Virtual Event, ... Notes in Business Information Processing)

This book constitutes revised selected papers from the 20th Workshop on e-Business, WeB 2021, which took place virtually on December 11, 2021. The purpose of WeB is to provide a forum for researchers and practitioners to discuss findings, novel ideas, and lessons learned to address major challenges and map out the future directions for e-Business. The WeB 2021 theme was “From Grand Challenges to Great Solutions: Digital Transformation in the Age of COVID-19.” The 8 papers included in this volume were carefully reviewed and selected from a total of 24 submissions. The contributions are organized in topical sections as follows: digital innovation and transformation, and e-commerce and social media. Preface Organization Contents Digital Innovation and Transformation Drivers of Technological Innovation in SMEs During Covid-19 Times: An Analysis in the Caribbean Region Using ICONOS Program Database 1 Introduction 2 Drivers of Technological Innovation in SMEs 3 Methodology 4 Results and Discussions 5 Conclusions and Future Directions References Benefits of Business Intelligence Systems and Multiple National Cultures During Covid-19 1 Introduction 2 Related Literature 3 Theoretical Development 4 Methods 4.1 Methodology 4.2 Data 4.3 Variables 4.4 Descriptive Statistics 5 Results 6 Conclusion References Exploring Freelancer Attributes with Peer Endorsements 1 Introduction 2 Related Work 2.1 User Generated Content 2.2 Online Freelance Platforms and Endorsements 2.3 Social Value Orientation Theory 3 Methodology 3.1 Context 3.2 Data 3.3 Constructs 3.4 Decision Tree Induction 4 Results 5 Discussion 5.1 Theoretical Propositions 5.2 Contributions 5.3 Limitations and Future Work 6 Conclusion References Effects of COVID-19 on Critics’ Rating Behavior 1 Introduction 2 Literature Review 2.1 The Impact of COVID-19 on People’s Emotions and Behaviors 2.2 Influence of Critics’ Ratings on Reviews and Consumer Behavior 3 Data and Methodology 3.1 Rotten Tomatoes 3.2 Empirical Method 4 Results 5 Discussion and Conclusion Appendix References E-commerce and Social Media A Study Investigating Factors Affecting User Ratings in Mobile Games 1 Introduction 2 Literature Review 2.1 User Rating and Importance 2.2 App Monetization Strategies 2.3 Signaling Theory 2.4 Prior Studies 3 Research Model and Hypotheses 3.1 Model 3.2 Hypotheses 4 Future Work 5 Potential Contributions References An Insight into Social Media Continuance Use: Through Systematic Literature Review 1 Introduction 2 Prior Literature Reviews and Theoretical Foundations 2.1 Types of Social Media 2.2 Features 2.3 Theoretical Background on Motivation to Use 2.4 Systematic Literature Review 2.5 Chronicle Evolution of Social Applications and Corresponding Utilities 3 Research Model and Hypothesis Generation 3.1 Fun/Entertainment 3.2 Self-profiling 3.3 Content/Information/Data/News Handling 3.4 Content/Information/Data/News Handling 3.5 Conceptual Framework 3.6 Proposed Research Method 4 Conclusion References An Empirical Study of Brand Concept Recall as a Predictor of Brand Loyalty for Dyson 1 Introduction 2 Literature Review and Derivation of Hypothesis 3 Method 3.1 Survey 3.2 Verification 4 Results and Discussion 5 Conclusion References Pixel Importance: The Impact of Saturation and Brightness on the Spread of Information on Social Media 1 Introduction 2 Theoretical Background and Hypothesis Development 2.1 Social Media 2.2 Impact of Image 2.3 Hypothesis Development 3 Method 4 Results 4.1 Future Studies 5 Post Hoc Analysis 6 Discussion References Author Index