Five years of IT management improvement : eight cases from the master of IT management

This publication showcases the results of a handful of graduates of the postgraduate Master of IT Management at TU Delft. It presents summaries of eight theses written between 2003 and 2008, selected to provide an excellent picture of the full range of graduation projects. Since all of these theses focus on real-life management problems, they have gone on to influence processes and progress within a range of business environments. This overview therefore not only gives you an insight into an academic program, but also into the IT issues that have helped shape various organizations. In other words, it gives you a flavor of IT management improvement over the last five years. A fundamental question is addressed in this book: 'What is the academic value of this work?' Anne Persson, Professor at the University of Skovde, Sweden answers this question, while Udo Groen, executive board-member of ProRail in the Netherlands answers the same question from a business perspective. These two perspectives perfectly mirror the structure of the master program: bringing academic knowledge to business experience and vice versa.IOS Press is an international science, technical and medical publisher of high-quality books for academics, scientists, and professionals in all fields. Some of the areas we publish in: -Biomedicine -Oncology -Artificial intelligence -Databases and information systems -Maritime engineering -Nanotechnology -Geoengineering -All aspects of physics -E-governance -E-commerce -The knowledge economy -Urban studies -Arms control -Understanding and responding to terrorism -Medical informatics -Computer Sciences Title page 2 Table of Contents 6 Preface 8 Writing a thesis as part of the executive Master of IT management 10 IT Governance in Europe 14 A structure creating transparency between Business and IT 22 Improvement of a high reliable and scalable ICT-infrastructure for the new OPG head quarters 32 Making IT-Governance work with Enterprise Architecture 42 Command Vehicle IT Architecture: The challenge ahead 50 Right sourcing IT 60 Forecasting in retailing 66 From Technology to Service 76 Academic View on the Master of IT Management 82 We are in the midst of IT Management improvement 84 Displays the results of a handful of graduates of the postgraduate Master of IT Management at TU Delft. This title presents summaries of eight these written between 2003 and 2008, selected to provide a picture of a range of graduation projects. Summaries and reflections on eight graduate theses written when the contributors were students in the Master of IT Management program at TU Delft, along with comments about the program