Fish! Tales : Real-Life Stories to Help You Transform Your Workplace and Your Life

Fish! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with Fish! Tales , readers can learn how real-life businesses and individuals energized their workplaces—and their lives—by implementing the lessons from Fish! Best of all, the book stands on its own for newcomers to the Fish! philosophy. Fish! Tales focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takesquick and easy ways to apply the Fish! philosophy right now. And it includes a detailed program with specific steps and action plans. FISH! - "In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace."--The publisher's description. FISH! TALES - Things are going swimmingly in Fish! land. In this volume, Fish! Tales, authors Stephen C. Lundin, John Christensen, Harry Paul and Philip Strand build on the successful training program that evolved from their first Fish book. Tales shows how four companies - a long-distance call center; a hospital neural-renal unit, a car dealership and a roofing company - have applied Fish! theories effectively. They also provide short examples from other companies to show how well the Fish! function. The four main principles are familiar by now - keep the work fun, seek to serve others, stay focused on your customers and have an enthusiastic attitude - but the examples in the book bring them alive. Along the way, the authors heavily sell their Fish! courses and merchandise - that's just good salesmanship - but the real catch of the day is the final how-to section, showing ways to apply these principles in any organization. The lively writing style helps keep you hooked. getAbstract.com suggests that if you haven't yet caught any Fish!, start with this one. Its cheery, accessible methods should lure you in, hook, line and sinker. --Website. FISH! STICKS - You're back in the fishing boat with the crew that brought you the successful Fish! and Fish! Tales. Offering another finny fable, Stephen C. Lundin, John Christensen and Harry Paul present a business parable based on creating and sustaining successful change. The book uses the same fictitious approach as the other two Fish!ing trips, but this time the story is set at a hospital's nursing station. The agent-of-change head nurse has departed and the new head nurse feels that the group is losing its vision. Then, she discovers that a local sushi restaurant is a model of excellence, and all goes swimmingly after that. Although the advice offered isn't particularly unique, some may find a certain charm in the story. Given that this is round three, the format may seem a little repetitive to those who have already Fish!ed. If you want to catch the core of the message on your first cast, look for the highlights on the occasional pages in whale-size type. getAbstract.com recommends the basic common sense of these messages, even if the storytelling is a little fishy. --Website FISH! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's famous Pike Place Fish Market. Now, with FISH! TALES, readers can learn how real-life businesses and individuals energized their workplaces--and their lives--by implementing the lessons from FISH!. Best of all, the book stands on its own for newcomers to the FISH! philosophy. FISH! TALES focuses on diverse companies such as a bustling Sprint regional customer service center, a quiet neurosurgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takes--quick and easy ways to apply the FISH! philosophy right now. And it includes a detailed program with specific steps and action plans. Details how companies and individuals have applied the innovative FISH! philosophy to their day-to-day business operations, increasing productivity and boosting morale, and features a comprehensive program for implementing this philosophy.