Exploring services science : third international conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012 ; proceedings

This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) which was held in Geneva, Switzerland, in February 2012. At the conference, researchers from all over the world presented innovative ideas, research, and applications in the design, management, and evaluation of services. This year, the main theme was the interdisciplinary aspect of services. The 22 full papers accepted for IESS were selected from 46 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management as well as the application of services in information technology, business, e-learning and public administration. Front Matter....Pages - Towards a Process Model for Service Systems....Pages 1-15 Extending an Adaptive Interface Framework to Support Collaboration....Pages 16-28 Session-Based Dynamic Interaction Models for Stateful Web Services....Pages 29-43 Disassembling Digital Identity-Related Privacy into a Set of Services: SoaML-Based Services Design....Pages 44-57 Are Services Functions?....Pages 58-72 Modeling an Emergency Service System for a Hospital Network....Pages 73-86 The Challenges of Deliberative Decision Process: An Italian Case....Pages 87-100 A Conceptual Analysis about the Organizational Impact of Compliance on Information Security Policy....Pages 101-114 Modeling and Bridging the Gap between Different Stakeholders....Pages 115-124 Integrating Value Modelling into ArchiMate....Pages 125-139 “S-D Logic” Business Model - Backward and Contemporary Perspectives....Pages 140-154 Modeling Value Creation and Capture in Service Systems....Pages 155-169 Commitment-Based Modeling of Service Systems....Pages 170-185 Novel Service Discovery Techniques for Open Mobile Environments and Their Business Applications....Pages 186-200 A Design Theory for e-Service Environments: The Interoperability Challenge....Pages 201-211 When Technology Supports Educational Services: Distance Education Use in Rural Italian Schools....Pages 212-226 DEMO-Based Service Level Agreements....Pages 227-242 Service System Design and Engineering – A Value-Oriented Approach Based on DEMO....Pages 243-257 The Challenge of Service Oriented Performances for Chief Information Officers....Pages 258-270 Conceptualizing Cloud-Platforms as Service Systems....Pages 271-283 Designing 3D Virtual World Platforms for E-Learning Services. New Frontiers of Organizational Training....Pages 284-296 Towards a $\mathcal{Q}$ uality of $\mathcal{S}$ ocial $\mathcal{N}$ etwork ( $\mathcal{Q}$ o $\mathcal{SN}$ ) Model in the Context of Social Web Services....Pages 297-310 The Grey Box: How Understanding the Functioning of a Mobile Device Affects the Success of a Mobile Service....Pages 311-320 Emerging Service-Based Business Models in the Music Industry: An Exploratory Survey....Pages 321-329 Linking Services Design to Strategy....Pages 330-339 The Meaning of the University Experience: A Service Science Approach....Pages 340-349 Intersecting Technical Knowledge, Marketing Experience and Customer Activities to Innovate....Pages 350-360 Towards Security Assurance Metrics for Service Systems Security....Pages 361-370 Back Matter....Pages - This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2012. At the conference, researchers from all over the world present innovative ideas, research, and applications in the design, management, and evaluation of services. This year, the main theme was the interdisciplinary aspect of services. The 22 full papers accepted for IESS were selected from 46 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management as well as the application of services in information technology, businesses, e-learning and public administration