Exploring Services Science: Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers (Lecture Notes in Business Information Processing, 82)

This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010.Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cylce of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration. Front Matter....Pages - Towards Hierarchical Modeling and Analysis of Web Services Choreography....Pages 1-15 Spider Maps for Location-Based Services Improvement....Pages 16-29 On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems....Pages 30-41 An Approach to Extract the Business Value from SOA Services....Pages 42-52 An Enhanced Framework for Semantic Web Service Discovery....Pages 53-67 A Model-Based Method for the Design of Services in Collaborative Business Environments....Pages 68-82 Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design....Pages 83-97 The Dual Perspective of Sustainable Development in Service Innovation: A Conceptual Model Proposition for Research and Technology Organizations....Pages 98-112 Implementing a Request Fulfillment Process....Pages 113-126 The Paradox of Service Industrialization....Pages 127-135 Services Science: Filling the Gap between Knowledge and Needs....Pages 136-145 Service Systems and Value Modeling from an Appreciative System Perspective....Pages 146-157 Business Process Flexibility in Service Composition: Experiment Using a PLM-Based Scenario....Pages 158-172 Strategy-Based Service Business Development for Small and Medium Sized Enterprises....Pages 173-188 Designing a Dynamic Competency Framework for the Service System Innovation Architect....Pages 189-200 Towards an Ontological Foundation of Service Dominant Logic....Pages 201-215 Comparison of Research Based vs. Industry Developed PSS Models....Pages 216-226 Impact Analysis of Process Improvement on IT Service Quality....Pages 227-231 Profile-Based Security Assurances for Service Software....Pages 232-236 Back Matter....Pages - This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cycle of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration. This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cylce of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration