ببخشید: راهنمای بقا در آداب و رسوم کسب‌وکار مدرن

What are the rules for business etiquette today? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings? In today's workplace, manners matter more than ever. With an increasing amount of open-plan workplaces and constant connectivity, the chances of unintentionally annoying or offending others is growing exponentially.Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides. The book untangles the nuances of: meeting etiquette, interview expectations, proper office attire, electronic manners, privacy in tight spaces, nonverbal cues, small talk, social media use, and much more.In even the most diverse workplaces, good manners will create an atmosphere of respect, smoothing the way for everyone to succeed. Excuse Me explains how to begin. "Both novice and experienced workers will find a wealth of business etiquette in a book that, instead of excusing bad behavior, could help prevent it from happening in the first place" (Foreword Reviews). Cover Contents Introduction chapter 1 Respect: Practicing the Platinum Rule Real Respect Respect for Experience Respect for Diversity chapter 2 Social Skills: Putting Your Best Foot Forward Social Skills The Hiring Process The Interview Experience The Generational Challenge chapter 3 Professional Presence: Getting It Right The Right Brand The Right Attitude The Right Appearance The Right Way to Travel chapter 4 Business Behavior: Combining Proven Strategies with 21st Century Expectations The Glass Door Everyday Manners Business Meetings The Team The Cubicle Farm The Open Office The New Schedules The Benefits Buffet The New Realities chapter 5 Business Communication: Making the Connection Nonverbal Cues The Eyes Have It The Good Conversationalist The Power of Speech The Good Listener chapter 6 Electronic Communication: Smart Rules for Smart Devices Telephone Skills Telephone Options Email Hardware The Message chapter 7 Twitter, Etc.: Acing Social Media Your Digital Footprint The Cyber Citizen The Social Network Social Sites chapter 8 Business Dining: Observing the Formalities The Business of Hospitality Hosts and Guests The Mechanics of a Meal Dining Decorum chapter 9 The Social Side of Business: Knowing the Basics for Every Situation Entertaining Clients Wine Tipping Activities and Events Colleagues chapter 10 New Frontiers: Future-Proofing Your career The Future Workplace Gen Zs Constant Connectivity Digital Detox The Eternal Truths Conclusion Acknowledgments Notes Index A B C D E F G H I J K L M N O P R S T U V W Y Z About the Author Free Sample from The Power of Presence About AMACOM Discover a wealth of business etiquette in this invaluable resource book that helps prevent bad behavior in the workplace. What are the rules for business etiquette today? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings? In today's workplace, manners matter more than ever. With an increasing amount of open-plan workplaces and constant connectivity, the chances of unintentionally annoying or offending others is growing. Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides. This book untangles the nuances of: meeting etiquette, interview expectations, proper office attire, electronic manners, privacy in tight spaces, nonverbal cues, small talk, social media use, and more. In even the most diverse workplaces, good manners will create an atmosphere of respect, smoothing the way for everyone to succeed. Excuse Me explains how to begin. "Blending classic wisdom with new realities, Excuse Me helps you stand out as a true professional in the face of open-plan offices, constant connectivity, generational conflicts, and many other challenges. Drawing on the author's experience teaching business etiquette at top organizations, the book explains how to: know what to say in the face of incivility, present a spotless online presence, accept and embrace differences, exude a positive attitude, dress to fit your office culture, make great first impressions, collaborate with people of all ages, adjust to cubicle life, read nonverbal cues, become a better listener, avoid social media blunders, entertain clients with confidence, and much more. Packed with examples of exemplary behaviors and common mistakes, Excuse Me untangles the nuances of good manners, and helps you smooth bumps, promote civility, and get ahead in your career."--Book flap Respect : practicing the "platinum rule" Chapter two" social skills : putting your best foot forward Professional presence : getting it right Business behavior : combining proven strategies with 21st century expectations Business communication : making the connection Electronic communication : smart rules for smart devices Twitter, etc. : acing social media Business dining : observing the formalities New frontiers : future-proofing your career Conclusion. Exactly what are the rules these days? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings? Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging generational and cultural divides While the youngest employees might seem unruly, the oldest can seem rigid. Good manners create an atmosphere of respect, and smooth the way for everyone to succeed. This book spotlights dozens of puzzling situations, with suggestions for bridging divides. -- Résumé abrégé tiré de l'ouvrage