Evaluation in organizations: A systematic approach to enhancing learning, performance, and change (2nd ed) by Russ-Eft & Preskill?

Take control of your resources and get the most out of your work with this helpful guide to organization and productivity From new product launches to large-scale training initiatives, organizations need the tools to measure the effectiveness of their programs, processes, and systems. In the third edition of Evaluation in Organizations, learning theory and evaluation experts Darlene Russ-Eft, Hallie Preskill, and Joshua B. Jordan integrate the most current research with practical application to provide the definitive resource on organizational evaluation for managers, human resource professionals, students, and teachers. From designing surveys and interviews to analyzing data to communicating results, the authors present a systematic and rigorous approach to conducting evaluations and using them to foster learning and enhance performance at all levels. Fully revised and updated to reflect new developments in the field, this comprehensive new edition of Evaluation in Organizations is designed to be accessible to as many different learning styles as possible. Title Page Preface Acknowledgements chapter 1 - Defining Evaluation What Evaluation Is and Isn’t The Relationship Between Evaluation and Research What Can Be Evaluated? Why Evaluate? Top Ten Reasons Evaluation Is Neglected Kinds of Evaluations The Logic of Evaluation Evaluation Use Internal and External Evaluation Keep in Mind . . . Chapter 2 - The Evolution of Evaluation The Role of Evaluation in Today’s Organizations The (Really) Early Days of Evaluation Types of Evaluation Models and Approaches Conducting Cross-Culturally Competent Evaluation The Role of Evaluation in Today’s Organizations Keep in Mind . . . Chapter 3 - Evaluating Learning, Performance, and Change Initiatives The Role of the Learning, Performance, and Change Professional General Models, Approaches, and Taxonomies for Evaluating Training and Performance Evaluation Models Focused on Training Transfer Research on Training Program Evaluation Models Future Directions for Evaluating Learning, Performance, and Change Keep in Mind . . . Chapter 4 - The Politics and Ethics of Evaluation Practice Vignette 1: Evaluation as a Political Act in Worldwide Learning, Inc. Ways in Which Evaluation Becomes Political Political Influences During an Evaluation The Politics and Ethics of Evaluation Practice Examples of Evaluation Politics Strategies for Managing the Politics of Evaluation The Ethics of Evaluation Practice Scenario 4.1 Scenario 4.2 Keep in Mind . . . Chapter 5 - Focusing the Evaluation Developing an Evaluation Plan Developing the Evaluation’s Rationale and Purpose Developing a Program Logic Model Developing the Evaluation’s Purpose Statement Identifying the Evaluation’s Stakeholders Developing Key Evaluation Questions Keep in Mind . . . Chapter 6 - Selecting an Evaluation Design Basic Design Issues Commonly Used Evaluation Designs One-Shot Design Keep in Mind . . . Chapter 7 - Choosing Data Collection Methods Menu of Data Collection Methods Considerations for Choosing Data Collection Methods Using Multiple Data Collection Methods Keep in Mind . . . Chapter 8 - Archival Data Records Documents Existing Databases Using or Developing an Evaluation Database Some Guidelines for Using Records, Documents, and Databases Examples Advantages and Disadvantages of Collecting Archival Data Keep in Mind . . . Chapter 9 - Observation Using Methods of Observation Observer Roles Collecting and Recording Observation Data Conducting Observations Advantages and Disadvantages of Collecting Observation Data Keep in Mind . . . Chapter 10 - Surveys and Questionnaires . Types of Surveys Guidelines for Constructing Surveys Format Considerations Online and Web-Based Surveys Pilot Testing the Items and Surveys Summary of Steps in Survey Construction Logistics Handling Nonresponse Bias Managing the Data Collection Process Keep in Mind . . . Chapter 11 - Individual and Focus Group Interviews Types of Interviews Determining Which Interview Approach to Use Advantages of Individual and Focus Group Interviews Disadvantages of Individual and Focus Group Interviews Guidelines for Constructing Individual and Focus Group Interview Guides Guidelines for Conducting Individual and Focus Group Interviews The Interviewer’s Role Selecting and Training Interviewers Managing the Interview Process Computer-Aided Interviewing Keep in Mind . . . Chapter 12 - Sampling Why Sample? Approaches to Sampling Sampling Procedures Issues to Consider When Selecting a Sample Keep in Mind . . . Chapter 13 - Analyzing Evaluation Data Basic Considerations for Analyzing Data Approaches to Qualitative Data Analysis Approaches to Quantitative Data Analysis Economic Analyses of Learning, Performance, and Change Interventions Potential Problems in Analyzing Data Keep in Mind . . . Chapter 14 - Communicating and Reporting Evaluation Activities and Findings Purposes of Communicating and Reporting Audiences for Communicating and Reporting Timing of Communicating and Reporting Contents of Communications and Reports Formats for Communicating and Reporting Returning to the Case of MyFuture Unlimited Keep in Mind . . . Chapter 15 - Planning, Managing, and Budgeting the Evaluation Planning the Evaluation Managing the Evaluation Managing the Risks Developing an Evaluation Budget . Chapter 16 - Evaluating the Evaluation Focusing the Evaluation Implementing the Evaluation Managing the Evaluation Communicating and Reporting the Evaluation’s Activities and Findings Keep in Mind . . . Chapter 17 - Strategies for Implementing Evaluation in Organizations Gaining Commitment and Support for Evaluation Work Involving Stakeholders Understanding the Evaluation Context Engaging in Evaluation Professional Development Choosing an Evaluator Role Building Evaluation Capacity in Organizations Concluding Thoughts Discover More Appendix A: - The Readiness for Organizational Learning and Evaluation ... References Index About the Authors Copyright Page Take control of your resources and get the most out of your work with this helpful guide on organization and productivity. From new product launches to large-scale training initiatives, organizations need the tools to measure the effectiveness of their programs, processes, and systems. In Evaluation in Organizations, learning theory experts Darlene Russ-Eft and Hallie Preskill integrate the most current research with practical applications to provide a fully revised new edition of this essential resource for managers, human resource professionals, students, and teachers.