Essentials of Knowledge Management

This is a very reader-friendly survey of Knowledge Management. KM is a business optimization strategy that identifies, selects, organizes, distills, and packages information essential to the business of a company. This book provides best practices in knowledge management, examines enabling technologies and discusses implementation issues. Highly recommended! [This] is a practical survey of the field of knowledge management (KM) - a business organization strategy that identifies, selects, organizes, distills, and packages information essential to the business of the company in a way that improves employee performance and corporate competitiveness ... The aim of this book is to examine approaches to knowledge management that contribute to corporate competitiveness, and those that don't. The book assumes an intelligent CEO-level reader, but one who is unfamiliar with the nuances of the KM field and needs to come up to speed in one quick reading. After completing this book, readers will understand how their business can be optimized using KM techniques and strategies. Moreover, readers will be able to converse comfortably with KM professionals, understand what to look for when hiring KM staff and consultants, and understand the investment and likely returns on various KM approaches.-Pref Cover......Page 1 Contents......Page 12 Preface......Page 11 Acknowledgments......Page 18 1 Overview......Page 20 2 Knowledge Organizations......Page 54 3 Knowledge Workers......Page 77 4 Process......Page 102 5 Technology......Page 130 6 Solutions......Page 153 7 Economics......Page 172 8 Getting There......Page 191 Further Reading......Page 210 Glossary......Page 212 Index......Page 222 "Reader-friendly survey of Knowledge Management (KM): a business optimization strategy that identifies, selects, organizes, distills, and packages information essential to the business of a company. Provides best practices in knowledge management, examines enabling technologies, and discusses implementation issues."--Resource description page Knowledge iS Power Essentials of Knowledge Management 1 Cover 1 Contents 12 Preface 11 Acknowledgments 18 1 Overview 20 2 Knowledge Organizations 54 3 Knowledge Workers 77 4 Process 102 5 Technology 130 6 Solutions 153 7 Economics 172 8 Getting There 191 Further Reading 210 Glossary 212 Index 222

Chock-full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments and technologies in knowledge management.

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Readers prepared to add a powerful new tool to their arsenal of competitive business strategies may be surprised to discover that Knowledge Management (KM) has more to do with ancient civilizations than with some recent innovation in information technology (IT).