Enterprise Excellence: A Practical Guide to World Class Competition (Ellis Horwood series in mathematics and its applications)

__"Enterprise Excellence"__ refers to drawing upon a variety of tools beyond Six Sigma to improve a business. Taking a holistic view of product and process improvement, here is a step-by-step guide to deploying Enterprise Excellence in an organization and integrating the methodologies and tools for business process improvement. This innovative approach covers all aspects of EE and provides practical applications appropriate for multiple levels within an organization. Its lessons apply to a broad range of readers, from graduate students in engineering to entrepreneurs in small businesses, from management to workshops and seminars to front line supervisors.Content: Chapter 1 Introduction (pages 1–19): Chapter 2 Managing and Leading Enterprise Excellence (pages 20–78): Chapter 3 Enterprise Excellence Deployment (pages 79–143): Chapter 4 Enterprise Excellence Implementation (pages 144–175): Chapter 5 Listening to the Voice of the Customer (pages 176–211): Chapter 6 Define: Knowing and Understanding Your Processes (pages 212–273): Chapter 7 Measure (pages 274–328): Chapter 8 Analyze and Improve Effectiveness (pages 329–393): Chapter 9 Analyzing and Improving Efficiency (pages 394–437): Chapter 10 Control and Continuous Measurable Improvement (pages 438–453): "Enterprise Excellence helps you establish the infrastructure to achieve excellence in your organization and maintain a culture of continuous measurable improvement to maintain preeminence in your operations. You'll discover how the enterprise excellence approach works at all levels of both nonprofit and commercial organizations. Each of the book's ten chapters ends with a set of key points to help reinforce what you need to do to effect improvement. A bibliography enables you to investigate any of the individual topics in greater depth."--Jacket