Enterprise Content Management, Records Management and Information Culture Amidst E-Government Development (Chandos Information Professional Series)

This book identifies key factors necessary for a well-functioning information infrastructure and explores how information culture impacts the management of public information, stressing the need for a proactive and holistic information management approach amidst e-Government development. In an effort to deal with an organization's scattered information resources, Enterprise Content Management, Records Management and Information Culture Amidst E-Government Development investigates the key differences between Enterprise Content Management (ECM) and Records Management (RM), the impact of e-Government development on information management and the role of information in enhancing accountability and transparency of government institutions. The book hence identifies factors that contribute to a well-functioning information infrastructure and further explores how information culture impacts the management of public information. It highlights the Records Continuum Model (RCM) thinking as a more progressive way of managing digital information in an era of pluralization of government information. It also emphasizes the need for information/records management skills amidst e-Government development. Ideas about records, information, and content management have fundamentally changed and developed because of increasing digitalization. Though not fully harmonized, these new ideas commonly stress and underpin the need for a proactive and holistic information management approach. The proactive approach entails planning for the management of the entire information continuum before the information is created. For private enterprises and government institutions endeavoring to meet new information demands from customers, citizens and the society at large, such an approach is a prerequisite for accomplishing their missions. It could be argued that information is and has always been essential to all human activities and we are witnessing a transformation of the information landscape. Presents research with broad application based on archives and information science, but relevant for information systems, records management, information culture, and e-government Examines the differences between Enterprise Content Management and Records Management Bridges a gap between the proponents of Enterprise Content Management and information professionals, such as records managers and archivists Front Cover -- Enterprise Content Management, Records Management and Information Culture Amidst e-Government Development -- Copyright Page -- Contents -- Acknowledgments -- Introduction -- Scope and audience -- Structure of the book -- 1 e-Government development and its impact on information management -- 1.1 e-Government development -- 1.2 The public sector information directive -- 1.3 Information infrastructure -- 1.3.1 Electronic archiving and registration -- 1.3.2 The development of common specifications -- 1.3.3 Business process management and information management -- 1.4 Conclusion -- References -- 2 Records management -- 2.1 The current information landscape and the proliferating information acronyms -- 2.1.1 Document management (DM) -- 2.1.2 Information resource management (IRM) -- 2.1.3 Web content management (WCM) -- 2.1.4 Information governance (IG) -- 2.1.5 Enterprise content management (ECM) -- 2.1.6 Enterprise content management and records management (ECRM) -- 2.2 Records management -- 2.3 Records and their role in society -- 2.4 Provenance -- 2.4.1 E-readiness -- 2.5 Electronic records management systems -- 2.6 Conclusion -- References -- 3 Enterprise content management (ECM) -- 3.1 Enterprise content management -- 3.2 Enterprise content management definitions -- 3.3 ECM development driving factors -- 3.4 Structured, weakly structured, and unstructured content -- 3.5 The ECM salient factors -- 3.5.1 Enterprise architecture -- 3.5.2 Business process management -- 3.5.3 Change management -- 3.5.4 Collaboration -- 3.5.5 Knowledge management -- 3.5.6 System integration -- 3.5.7 The life cycle information management -- Conclusion -- References -- 4 Two principles governing the management of records -- 4.1 The life-cycle model -- 4.2 The Records Continuum Model -- 4.3 The use of the models in practice -- 4.4 Conclusion -- References 5 Differences and similarities between enterprise content management and records management -- 5.1 Introduction -- 5.2 The study on the information management strategies of the two Swedish municipalities -- 5.3 The literature review results -- 5.4 The overlap between enterprise content management and the information management strategies of the two municipalities -- 5.5 Conclusion -- References -- Appendix A Interview guide-The study on the information management strategies of the municipalities -- A.1 The management of structured and unstructured information -- A.2 ECM is closely linked to business process analysis (Macmillan and Huff, 2009 -- Butler Group, 2003). In order to identify ... -- A.3 Information management systems and enterprise architecture -- A.4 E-Government and e-services have meant increased transparency, accountability, and interaction with the citizens throug ... -- A.5 Organizational changes -- A.6 Effective information management aims to elevate efficiency, enable organizations to meet with compliance and to delive ... -- A.7 Collaboration and information dissemination -- A.8 Repurposing of information -- A.9 Information overload -- A.10 Knowledge capture is an important aspect of the ECM strategy and this might be of great disadvantage when employees re ... -- A.11 Long-term preservation of information -- 6 Information culture -- 6.1 Introduction -- 6.2 Definitions of information culture -- 6.3 Information culture models and typologies -- 6.4 Information culture and business success -- 6.5 Exploring information culture using the Information Culture Framework (ICF) -- 6.6 The records governance model and trust in organizational systems -- 6.7 Conclusion -- References -- Interview Schedule -- 7 Accountability, transparency, and the role of information management -- 7.1 Introduction -- 7.2 Transparency and accountability Content: Front-matter,Copyright,Acknowledgments,IntroductionEntitled to full text1 - e-Government development and its impact on information management, Pages 1-11 2 - Records management, Pages 13-24 3 - Enterprise content management (ECM), Pages 25-33 4 - Two principles governing the management of records, Pages 35-43 5 - Differences and similarities between enterprise content management and records management, Pages 45-60 6 - Information culture, Pages 61-81 7 - Accountability, transparency, and the role of information management, Pages 83-96 Index, Pages 97-100 7.3 Access to government information -- 7.4 Promoting transparency and accountability -- 7.5 Addressing past harms in postconflict societies -- 7.6 Conclusion -- References -- Index -- Back Cover