Engaging the Hearts and Minds of All Your Employees: How to Ignite Passionate Performance for Better Business Results: How to Ignite Passionate Performance for Better Business Results

Employee engagement is the cornerstone of achieving a sustainable competitive advantage. In Engaging the Hearts and Minds of All Your Employees , leadership expert Lee J. Colan delivers the “how to” for inspiring your team so they deliver unparalleled value to your customers. Proven at Fortune 500 companies across the globe, Colan's simple but powerful formula is this: meet your employees' basic intellectual and emotional needs, and they will perform at peak ability. Their minds and hearts will be fully engaged, they will be energetic and innovative-and they will keep your customers satisfied and loyal. To do this, he equips you with the practical tools to engage employees at all levels, and ignite the fire of “Passionate Performance.” With clear, concise strategies, Colan reveals how to view employees as human beings, not just workers, in order to fulfill their six basic needs: intellectual (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation). He gives you concrete action steps to: Identify ways to eliminate barriers to achievement Define boundaries within which employees have the autonomy to do their jobs Create a compelling purpose for your team Focus resources and time to best support your purpose Answer the Fundamental Four questions that employees are always asking, whether you hear them or not Create team rituals that help build intimacy Packed with proven strategies for meeting your people's needs as well as instructive examples from stellar companies including Nordstrom, Southwest Airlines, Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your field guide for conquering your competition…one employee at a time. "Employee engagement is the cornerstone of achieving a sustainable competitive advantage. In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan delivers the "how to" for inspiring your team so they can deliver unparalleled value to your customers." "Proven at Fortune 500 companies across the globe, Colan's simple but powerful formula is this: if you meet your employees' basic intellectual and emotional needs, they will perform at peak ability. They will be energetic and innovative - and they will keep your customers satisfied and loyal. To do this, he equips you with the practical tools to engage employees at all levels, and ignite the fire of "Passionate Performance."" "With clear, concise strategies, Colan reveals how to view employees as human beings, not just workers, in order to fulfill their six basic needs: intellectual (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation)." "Packed with proven strategies for meeting your people's needs as well as instructive examples from stellar companies, including Nordstrom, Southwest Airlines, Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your field guide for conquering your competition ... one employee at a time."--Jacket Are your people passionate about what they do? Are they on board with your team's real purpose? Do they go the extra mile for your customers? Colan reveals the practical steps necessary to inspire and engage your employees. He shows you how to meet their most basic intellectual and emotional needs while assessing your own engagement style. By fully engaging your employees, you'll nurture a team that gives their all to deliver service Packed with proven strategies and instructive examples from stellar companies such as Nordstrom, Southwest Airlines, Toyota, and General Electric, this insightful book reveals the necessary steps to inspire and engage everyone on your team. -- Edited summary from book