Engagement of Intercultural Project Customers: A Relational Model (Contributions to Management Science)

L'écran-titre de Springer indique : "This book examines the effective and appropriate integration of project customers in intercultural settings. It first presents the theoretical background and the state of the art in intercultural project stakeholder management. The book then describes the use of qualitative and quantitative (Delphi survey) methods to produce a dataset, and the development of a relational model for customer engagement in intercultural projects based on this dataset. The book can be used to inform future research in the area of international project management, while also serving as a guide for project management practitioners who need to engage culturally diverse users, sponsors and customers." Abstract Resumen Acknowledgements A Word on Gender Contents Abbreviations List of Figures List of Tables Chapter 1: Introduction to Intercultural Project Customer Engagement 1.1 Problem Statement and Justification 1.2 Objectives and Research Questions 1.3 Preliminary Hypothesis 1.4 Methodology 1.5 Structure of the Work Chapter 2: Theory in Intercultural Project Customer Engagement 2.1 Definitions 2.1.1 Introduction to Definitions 2.1.2 Project 2.1.3 Project Management 2.1.3.1 Project Management Defined by Project Management Standards 2.1.3.2 Project Management Defined by Scholars and Handbooks 2.1.3.3 Definition of Project Management 2.1.4 Project Stakeholder 2.1.5 Stakeholder Engagement/Management 2.1.6 Project Customer, Owner, User and Sponsor 2.1.6.1 Introduction Project Customer 2.1.6.2 Project Customer or Client 2.1.6.3 Users 2.1.6.4 Project Sponsors 2.1.7 International Project 2.1.8 National Culture 2.1.9 Intercultural Competence and Cultural Intelligence 2.1.10 Intercultural Management 2.1.11 Intercultural Communication 2.2 The Role of Project Management Standards 2.2.1 Introduction 2.2.2 Project Management According to IPMA 2.2.3 Project Management According to APM 2.2.4 Project Management According to GPM 2.2.5 Project Management According to PMI 2.2.6 Project Management According to PRINCE2 2.2.7 Synthesis Project Management Standards 2.3 Project Stakeholder and Customer Management in Projects 2.3.1 Introduction 2.3.2 Project Stakeholder Management As a Framework 2.3.2.1 Introduction 2.3.2.2 Stakeholder Management in Standard Texts 2.3.2.3 Project Stakeholder Management as a Framework: State of the Art 2.3.2.4 Synthesis: Project Stakeholder Management as a Framework 2.3.3 Project Customer Management in Project Management Standard Texts 2.3.3.1 Introduction 2.3.3.2 Clients or Customers 2.3.3.3 Owner 2.3.3.4 User 2.3.3.5 Sponsor 2.3.3.6 Synthesis: Client and Customer Roles in Project Management Standards 2.3.4 Agile Project Management and Scrum 2.3.5 Summary: Project Customer and Stakeholder Management 2.4 Cultural Differences and Intercultural Competencies 2.4.1 Introduction to Cultural Differences and Intercultural Management 2.4.2 Models of Cultural Dimensions 2.4.2.1 Introduction to Cultural Dimensions 2.4.2.2 Edward T. Hall ́s Work on Cultural Difference 2.4.2.3 Hofstede ́s Model of Cultural Dimensions 2.4.2.4 Trompenaars ́ and Hampden-Turner ́s Cultural Dimensions 2.4.2.5 Cultural Dimensions of the GLOBE-Study 2.4.2.6 Dimensions of Meyer ́s Culture Map 2.4.2.7 Cultural Dimensions and Project Management Behaviors 2.4.2.8 Cultural Dimensions Synthesis 2.4.3 Models of Intercultural Competence and Cultural Intelligence 2.4.3.1 Introduction to Intercultural Intelligence 2.4.3.2 Frameworks of Cultural Intelligence 2.4.3.3 Frameworks of Intercultural Competence 2.4.3.4 Synthesis Cultural Intelligence and Intercultural Competence 2.4.4 Synthesis: Cultural Differences and Intercultural Competencies 2.5 State of the Art in Intercultural Project Customer Engagement 2.5.1 Introduction 2.5.2 Structured Literature Review Framework 2.5.3 Process of Literature Review 2.5.4 Findings of Literature Review: Impact Factors 2.5.5 State of the Art in Intercultural Project Customer Engagement 2.6 A Relational Model for Intercultural Project Customer Engagement 2.6.1 Models, Theories and Impact Factors to Be Included 2.6.2 Model of Impact Factors for Intercultural Project Customer Engagement 2.6.3 Hypothesis That Inform the Qualitative and Quantitative Study Chapter 3: Qualitative Analysis: Intercultural Project Customer Engagement 3.1 Introduction to Qualitative Analysis 3.2 Secondary Case Study Analysis 3.2.1 Methodology 3.2.2 Deductive Category Application 3.2.3 Inductive Category Development 3.2.4 Synthesis of Published Case Study Research 3.3 Semi-Structured Qualitative Interviews 3.3.1 Methodological Approach and Selection of Interviewees 3.3.2 Development and Testing of Interview Guide 3.3.3 Category Development and Preliminary Findings 3.3.3.1 Overview and Initial Data Review 3.3.3.2 Coding Methodology 3.3.3.3 Presentation and Discussion of Findings: Stage 1 3.3.4 Category Application and Integration with Model 3.3.4.1 Methodology and Initial Iteration 3.3.4.2 Presentation and Discussion of Category System 3.4 Synthesis: Qualitative Analysis 3.4.1 Summary of Findings 3.4.2 Proposal of Relational Model with Impact Factors 3.4.3 Reassessment of Preliminary Hypotheses Chapter 4: Delphi Survey: Intercultural Project Customer Engagement 4.1 Introduction and Selection of Factor Relationships 4.2 Delphi Study 4.2.1 Methodology and Questionnaire Development 4.2.2 Selection and Description of Expert Panel 4.2.3 Process and Results of Delphi Rounds 4.2.3.1 First Delphi-Round 4.2.3.2 Second Delphi-Round 4.2.3.3 Combined First and Second Round Results 4.2.3.4 Expert Workshop and Focus Group Discussions 4.3 Summary of Delphi Results and Focus Group Workshop Chapter 5: Intercultural Project Customer Engagement: Conclusions 5.1 Summary of Qualitative and Quantitative Results 5.2 Contributions to Theory 5.3 Practical Relevance 5.4 Limitations and Critical Reflection 5.5 Research Outlook Annex: Expressions of Cultural Differences Equality vs. Hierarchy Individual vs. Group Achievement vs. Status/Standing Theoretical vs. Pragmatic Task vs. Relationship Orientation Feminine vs. Masculine Conflict vs. Consensus Sequential vs. Synchronic High vs. Low Context Specific vs. Diffuse Negative Feedback Top-Down vs. Consensual Decision Making Long Term Orientation Bibliography L'écran-titre de Springer indique : "This book examines the effective and appropriate integration of project customers in intercultural settings. It first presents the theoretical background and the state of the art in intercultural project stakeholder management. The book then describes the use of qualitative and quantitative (Delphi survey) methods to produce a dataset, and the development of a relational model for customer engagement in intercultural projects based on this dataset. The book can be used to inform future research in the area of international project management, while also serving as a guide for project management practitioners who need to engage culturally diverse users, sponsors and customers."