Employment Relations in the Hospitality and Tourism Industries (Routledge Studies in Employment Relations)

Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area. It boldly extends the traditional analysis of employment relations by integrating new topics such as the role of customers and the implication of gender at work, into the discussion. It also explores issues of continuity and change in a specific service sector, examining the industry by workplace size and sub-sector. This timely book is one of the first of its kind to consider contemporary issues such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry. This book is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management. It is illustrated with numerous case studies, and includes material from fifty countries, across all continents, ensuring a fully international view is presented. Employment Relations In The Hospitality And Tourism Industries Presents A Detailed Review Of Employment Relations Within A Distinctive And Significant Part Of The Service Economy. Uniquely Combining Employment Relations And The Hospitality And Tourism Fields, This Book Draws On Recently Published Sources To Give Readers A Comprehensive And Internationally Comparative Perspective On The Subject Area. Employment Relations In The Hospitality And Tourism Industries Is An Invaluable Resource For Anyone Studying Hospitality And Tourism, Industrial Relations And Human Resource Management.--book Jacket. Whither Employment Relations And Hospitality? -- Employment And Work -- The Role Of Management In Employment Relations -- Resourcing, Development And Fair Treatment -- Pay, Reward And Performance -- Representation, Participation And Involvement -- Employment Law And Dispute Resolution -- What Do The Workers Think? -- Conclusions And Future Issues. Rosemary E. Lucas. Includes Bibliographical References (p. [276]-300) And Index. Employment Relations in the Hospitality and Tourism Industry presents a detailed review of employment relations within a distinctive and significant part of the service economy. Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area.The text boldly extends more traditional analysis of employment relations by integrating new topics into the discussion, such as the role of customers and the implication of gender at work. It also explores issues of continuity and change in a specific service sector, examining the industry by workplace size and sub-sector, and is illustrated with numerous case studies. Material is included from 50 countries, across all continents, ensuring a fully international view is presented.This book is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management. Book Cover......Page 1 Title......Page 4 Contents......Page 5 List of illustrations......Page 11 Acknowledgements......Page 17 List of abbreviations......Page 19 Introduction......Page 22 Whither employment relations and hospitality?......Page 29 Employment and work......Page 48 The role of management in employment relations......Page 75 Resourcing, development and fair treatment......Page 105 Pay, reward and performance......Page 132 Representation, participation and involvement......Page 159 Employment law and dispute resolution......Page 191 What do the workers think?......Page 217 Conclusions and future issues......Page 246 Background characteristics of the WERS98 sample......Page 253 Employment relations practices and outcomes......Page 277 Notes......Page 290 References......Page 297 Index......Page 322