Employee Voice in the Global South : Insights From Asia, Africa and South America

Taking readers through the nature and realities of employee voice across the Global South, this book identifies the significance and effects of contexts, cultures, web and social media, and dissimilarity of institutional factors in enhancing employee voice or promoting silence. It addresses general issues affecting employee voice across the Global South to give readers an understanding of employee relations that is country-specific. Readers will also have an understanding of the unique nature of employee voice in thirteen countries – thus broadening the readers’ understanding of the subject. Covering employee voice in different countries of Africa, Asia and South America, each chapter draws out the unique and diverse nature of employee voice in each country. The chapters discuss issues ranging from culture, activities of trade union, institutional factors, web and social media, social and organisational justice and their effects of employee voice. This book provides an invaluable resource for students and researchers of human resources and international business. It will also be of great interest to HRM practitioners, policymakers and business managers across the globe. Contents Notes on Contributors List of Figures List of Tables List of Boxes 1: Introduction: The Reality of Employee Voice in the Global South Background to the Book Employee Voice Why the Global South? References 2: Keep Quiet: Unheard Voices of Domestic Workers in Nigeria Introduction Theoretical Framework: Exit, Voice, Loyalty, Neglect Domestic Workers and the Nigerian Informal Sector Intersectional Disadvantage Methodology Research Findings The Nigerian Workplace Context for Domestic Workers Informal Contracts and Job Descriptions Long and Unstructured Working Hours Gender-Based Violence Employer Receptiveness to Voice The Perceived Negative Repercussions of Voice and Silence as Alternative Domestic Employment as ‘Slavery’ Adapting and Creating Informal and Individual Spaces for Expressing Voices Discussion and Conclusion Theoretical Implications Policy and Human Resource Management Implications Conclusions, Limitations, and Recommendation for Future Research References 3: The Impact of Social Media on Employees’ Voice in Egypt Introduction Employee Voice Perspectives and Purposes Employee Voice Benefits and the Risk of Silence Social Media and Employee Voice in Organisations The Use of Social Media to Encourage Employee Voice in Organisations Egyptian Context Digital Profile of Egypt Employee Voice and Social Media in Egypt A Pilot Investigation in Egypt Methodology Conclusion, Practical Implications, and Recommendations References 4: Trade Unions and Employee Voice in Kenya Introduction Methodology Trade Union in Pre-independence Kenya Central Organisation of Trade Unions Trade Unions in the Agriculture Sector Unions in the Education Sector University Academic Staff Union: UASU The Transport Sector The Long-Distance Truck Drivers and Allied Workers Union Kenya Airline Pilots Association The Manufacturing Sector The Health Sector Kenya Union of Domestic, Hotels, Educational Institutions, Hospitals, and Allied Workers Trade Unions and the Informal Sector The Future of Trade Unions in Kenya The Way Forward Suggestion for Practice and Further Research Conclusion References 5: The Patterns of Employee Voice in China Introduction Employee Voice Research in China Conceptualising Voice Behaviour Antecedents of Voice Behaviour Outcomes of Voice Behaviour Contextualising Voice Behaviour to the Chinese Context Power Distance Zhongyong Mindset Guanxi, Mianzi/Face and Renqing Collectivism Direction for Future Research Conclusion References 6: Employee voice in Jordan: Challenges and opportunities Introduction Background on Jordan The Current State of HRM Practices in Jordan Employee Voice and Silence in Jordan and the Middle East: A Contradictory Framework What the Literature Holds for Voice and Silence in Jordan and the Middle East? Context and Data Findings Socio-cultural Challenges to Voice Suppression and Expression Socio-economic Challenges to Voice Expression Discussion and Future Direction Conclusion References 7: The Unheard Voices Behind the Closed Doors: An Investigation of Live-in Migrant Domestic Workers in Malaysia Introduction Voices of Vulnerable Worker Groups Migrant Domestic Workers in Malaysia Understanding Employees’ Voices Through the Capabilities Approach Research Design Results Theme 1: Individual Factors Shape Migrant Domestic Workers’ Capabilities Theme 2: Societal Factors Limit Migrant Domestic Workers’ Capabilities Theme 3: Institutional Factors Contribute to the Weak Capabilities of Migrant Domestic Workers Discussion Conclusion References 8: Employee Voice: Insights from Pakistan Introduction Conceptual Evolution of Employee Voice Employee Voice from Different Perspectives Insights from Pakistan Sensemaking Perspective Multiple Theoretical Lens to Capture Voice in Pakistan Discussion and Managerial Implications of Voice in Pakistan Conclusion References 9: Employee Voice in the United Arab Emirates Introduction About the United Arab Emirates The Importance of Employee Voice The Role of the UAE Government in Supporting the Practice of Employee Voice The Impact of Culture on Employee Voice in the UAE Examples of Leaders and Organizations that Support the Practice of Employee Voice in the UAE Hofstede’s Study and Employee Voice in the UAE The Relationship Between Institutionalism and Employee Voice in the UAE The Influence of Leadership Style on Employee Voice in the UAE Strategies for Promoting Employee Voice in the UAE Practical Implications Directions for Future Research Conclusion References 10: The Mediating Role of Culture on Employee Voice: Insights from Saudi Arabia Introduction Saudi Arabia’s Social, Economic, Political, and Religious Context Culture in Society Employees Who Use Their Voices Constructively Work Ethics in Islam Employee Moral Identity and Islamic Work Ethic Employee Constructive Voice and Moral Identity Conclusion References 11: The Role of Employee Voice in Promoting Social and Organisational Justice: Insights from Argentina Introduction The First Voices The Organised Voices The Voices Heard The Voices of Violence The Voices of Democracy Voices of Today: The Third Millennium Conclusion References Index