EMPLOYEE ENGAGEMENT IN CONTEMPORARY ORGANIZATIONS : maintaining high productivity and sustained ... competitiveness

Although researchers have made great strides in clarifying the meaning of employee engagement, scholars are ambivalent as to whether employee engagement is distinct from other constructs related to the employee-organization relationship, and it is argued that there is a need for further scholarly examination and exploration, particularly within the context of the rapidly changing work environment where twenty-first-century technology and behaviour meet twentieth-century organization, demanding innovative responses to the challenges of employee engagement. Addressing this issue, this book reviews, analyses and presents evidence from academic researchers and supplements this with practice-based case studies from a range of international organizations. The author seeks to provide a coherent, consistent definition of employee engagement; clarity about its benefits; identification of its key features and attributes, and an understanding of how these are translated into practice; and insight into the most effective ways of measuring employee engagement in a meaningful way. Paul Turner is Professor of Management Practice at Leeds Business School, Leeds Beckett University, UK, and has held similar roles at universities in Birmingham, Nottingham and Cambridge. In a long business career Paul held Executive and HR Director positions in FTSE and Fortune companies and was Vice President of the CIPD. Paul has written and co-authored a number of books on management and human resource development, including his most recent publication, Leadership in Healthcare (Palgrave Macmillan) Front Matter ....Pages i-xvii Employee Engagement and the Employee Experience (Paul Turner)....Pages 1-26 What Is Employee Engagement? (Paul Turner)....Pages 27-56 Why Is Employee Engagement Important? (Paul Turner)....Pages 57-84 A Model for Employee Engagement (Paul Turner)....Pages 85-111 The Psychology of Work and Employee Engagement (Paul Turner)....Pages 113-140 The Sociology of Work and Employee Engagement (Paul Turner)....Pages 141-165 The Organisation of Work and Employee Engagement (Paul Turner)....Pages 167-192 Measuring Employee Engagement (Paul Turner)....Pages 193-222 Engagement Driven Strategic HRM (Paul Turner)....Pages 223-256 Twenty Important Conclusions About Employee Engagement (Paul Turner)....Pages 257-271 Back Matter ....Pages 273-282