Empathy works : the key to competitive advantage in the new era of work

The Future of Work has arrived. And it's powered by empathy. We are in a period of change. We need to think and act differently. The new world of work is significantly more digitized and decentralized than before—a transformation accelerated by the COVID-19 crisis. We need to orient ourselves differently to be successful, shifting from transactional to human-centric management, mindsets, and methods to deal with the faster pace of business developments, continuing uncertainties, more complex issues, and an increase in multidimensional projects. In Empathy Works, work futurist, international keynote speaker, popular online course instructor and workforce consultant Sophie Wade shows you why empathy is a critical corporate value, mindset, and skill for improving engagement and productivity, and achieving sustained growth as we emerge from the pandemic. Sharing data and insights from brain science, organizational psychology, as well as real situations, stories, and solutions from around the world, Wade guides you through the steps to cultivate empathy throughout both the Customer Journey and the Employee Journey—encompassing culture and leadership, managing distributed workers, fostering effective sales teams, and bridging generations. You'll learn how to integrate empathy habits into management practices and daily operations, nurturing customer experiences empowered by human-centric connection and understanding. You will be able to gain sustainable competitive advantage by cultivating a more supportive, meaningful, and positive workplace as you manage, motivate, and enhance team performance and business results. An invaluable resource for both established and rising executives and managers, Empathy Works provides you with essential insights and knowledge to adapt, thrive, and grow—no matter what the future holds. "We are in a period of change. We need to think and act differently. The new world of work is significantly more digitized and decentralized than before--a transformation accelerated by the COVID-19 crisis. We need to orient ourselves differently to be successful, shifting from transactional to human-centric management, mindsets, and methods to deal with the faster pace of business developments, continuing uncertainties, more complex issues, and an increase in multidimensional projects. In Empathy Works, work futurist, international keynote speaker, popular online course instructor and workforce consultant Sophie Wade shows you why empathy is a critical corporate value, mindset, and skill for improving engagement and productivity, and achieving sustained growth as we emerge from the pandemic. An invaluable resource for both established and rising executives and managers, Empathy Works provides you with essential insights and knowledge to adapt, thrive, and grow--no matter what the future holds" --author's website "In empathy works, work futurist, international keynote speaker, instructor, workforce consultant, and host of the popular Transforming Work podcast Sophie Wade reveals why empathy is an essential corporate value, mindset, and skill for understanding and engaging customers and employees to achieve sustainable growth. As we adapt for increased digitalization and flexible work environments, Wade explains how to integrate empathy throughout an organization: into the culture, leadership, and teamwork. Sharing data and insights from brain science and organizational psychology, Wade shares real situations and stories from around the world to guide you along the way."-- Provided by publisher