هوش هیجانی کار می‌کند. فکر کنید، باشید و هوشمندانه‌تر کار کنید، ویرایش سوم

Think, Be and Work Smarter Intellectual and technical skills are no longer enough on their own to assure success in the workplace. Emotional intelligence allows you to connect with others one-on-one and in groups—a critical skill in business today. People who are emotionally smart waste less time on personality conflicts, stay in control under stress and achieve greater satisfaction at work and at home. Table of Contents......Page 4 About the Authors......Page 6 Preface......Page 7 About the Crisp 50-Minute Series......Page 9 A Note to Instructors......Page 10 Part 1: Introduction to Emotional Intelligence......Page 12 What Emotional Intelligence Means......Page 14 The Need for “People Smart” Strategies......Page 16 Assess Your Emotional Intelligence......Page 17 Five Emotional Intelligence Skills......Page 21 Part Summary......Page 24 Part 2: “Think Smart” Strategies......Page 26 Making the Choice to Think Wisely......Page 28 Strategy 1: Self-Awareness Skills......Page 29 Use a New Mental Script......Page 37 Strategy 2: Optimistic Thinking......Page 39 Part Summary......Page 45 Part 3: “Be Smart” Strategies......Page 46 Three Keys......Page 48 Strategy 1: Social Skills......Page 49 Strategy 2: Emotional Control......Page 66 Strategy 3: Flexibility......Page 78 Part Summary......Page 84 Part 4: “Work Smart” Strategies......Page 86 Six Strategies for Smart Organizations......Page 88 Strategy 1: Practice Organizational Self-Awareness......Page 89 Strategy 2: Develop Social Skills......Page 92 Strategy 3: Foster Optimism......Page 96 Strategy 4: Encourage Flexibility and Problem Solving......Page 101 Strategy 5: Model and Encourage Emotional Control......Page 105 Strategy 6: Support Teamwork......Page 107 Part Summary......Page 116 Appendix ......Page 118 Appendix to Part 2......Page 120 Additional Reading......Page 121