Electronic Participation 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2-4, 2019, Proceedings. Information Systems and Applications, incl. Internet Web, and HCI

This book constitutes the proceedings of the 11th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2019, held in San Benedetto del Tronto, Italy, in September 2019, in conjunction with the 18th IFIP WG 8.5 IFIP International Conference on Electronic Government (EGOV 2019) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2019). The 13 revised full papers presented were carefully reviewed and selected from 26 submissions. The papers are clustered under the following topical sections: eParticipation Developments; Digital Transformations; Crisis and Emergency Management; and User Perspectives. Editorial 6 Organization 9 Contents 15 eParticipation Developments 17 A Decade of eParticipation Research 18 Abstract 18 1 Introduction 18 2 Defining the eParticipation Research Agenda 19 3 Research Approach 21 4 Findings 22 4.1 Tracks and Keywords – What Is the Conference Concerned with? 22 4.2 Method and Theory Use 24 4.3 Authors and Countries – Is There an ePart Core? 25 4.4 Impact 26 5 Conclusion and Future Work 28 References 29 Turning Ideas into Proposals: A Case for Blended Participation During the Participatory Budgeting Trial in Helsinki 30 Abstract 30 1 Introduction: Participatory Budgeting, Co-creation, and Participatory Technologies 30 2 Helsinki’s Participatory Budgeting Process. Data and Methods 33 3 Results and Discussion: Blending Online and Offline Co-creation Activities in Helsinki’s PB Trial 36 4 Conclusions 38 Acknowledgements 39 References 39 ‘Trendy’ Cities: Exploring the Adoption of Different Types of Social Media by Portuguese Municipalities 41 Abstract 41 1 Introduction and Short Literature Review 41 2 Research Question, Hypotheses and Methodology 43 3 Results 44 4 Conclusion 47 Acknowledgments 48 References 48 Acceptance of Tools for Electronic Citizen Participation 50 Abstract 50 1 Introduction 50 2 Project “E-Partizipation” 51 2.1 Applied Evaluation Framework and Research Questions 52 2.2 Research and Development Design 53 2.3 Testing Scenarios with Users 54 2.4 Stakeholder Interviews 56 3 Results 57 3.1 Technology Application 57 3.2 Trust in the Proposed Solutions (e-IDs) 58 4 Conclusion and Discussion 59 References 60 Digital Transformations 62 New Wine in Old Bottles: Chatbots in Government 63 Abstract 63 1 Introduction 63 2 The Promise of e-Government 64 3 The Revival of Chatbots 65 4 Current Chatbots in Government Service Delivery 66 4.1 UNA in Latvia 66 4.2 WienBot in Vienna 67 4.3 GovBot/Botty Bonn in Bonn 68 5 Discussion and Conclusions 69 Acknowledgment 71 References 71 Digital Transformation in Public Sector Organisations: The Role of Informal Knowledge Sharing Networks and Social Media 74 Abstract 74 1 Introduction 74 2 Literature Review 75 3 Research Design 77 4 Empirical Results 79 4.1 Interpersonal Relations 79 4.2 Organisational Support 81 5 Discussion 81 6 Conclusion 83 References 84 Designing Proactive Business Event Services 87 1 Introduction 87 2 Related Work 89 3 The Estonian Company Registration Portal 90 4 Results 91 5 Recommendations 94 6 Future Directions 95 7 Conclusion 96 References 96 Crisis and Emergency Management 99 ICT-Enabled Citizen Co-production in Excluded Areas – Using Volunteers in Emergency Response 100 Abstract 100 1 Introduction 100 1.1 Study Aim and Objectives 101 2 Background 101 2.1 Public-Sector Innovation and Co-production 101 2.2 Study Context: Citizen Co-production in Excluded Areas 102 3 Methods: The Studied Initiative and Action Research 103 3.1 Data Collection: Semi-structured Interviews and Focus Groups 103 4 Results 104 4.1 Recruitment of Volunteers 104 4.2 Dispatching of Volunteers and First Response Tasks 105 4.3 Perceived Benefits 107 4.4 Challenges 107 4.5 Needs 108 5 Discussion: Digitalization as an Enabler of Public-Sector Innovation and Co-production 109 5.1 Citizen Engagement, Co-production and Co-creation in Excluded Areas 110 6 Conclusion and Future Work 112 Acknowledgements 113 References 113 Digitalizing Crisis Management Training 115 Abstract 115 1 Introduction 115 2 Literature Review 116 3 Method 118 4 The Design Processes 119 5 The Artefacts 120 6 Discussion and Conclusions 124 Acknowledgements 124 References 125 User Perspectives 127 Who Are the Users of Digital Public Services? 128 Abstract 128 1 Introduction 128 2 Background 130 3 Research Approach 131 4 Different Perspectives on Citizens as Users of Digital Public Services 132 4.1 Citizens as Clients and Consumers of Public Services (Professionalism Ideal) 132 4.2 Citizens as Receivers of Public Services (Efficiency Ideal) 133 4.3 Clients as Users and Adopters of Digital Public Services (Service Ideal) 134 4.4 Citizens as Co-producers of Public Policy and Service (Engagement Ideal) 135 5 Discussion 136 6 Conclusion and Outlook 138 References 138 Citizens’ Motivations for Engaging in Open Data Hackathons 141 Abstract 141 1 Introduction 141 2 Research Approach 143 2.1 Case Study Design 143 2.2 Data Collection and Analysis 144 3 A Framework for Analyzing Citizens’ Motivations to Engage in Open Data Hackathons 145 4 Results 146 4.1 Intrinsic Motivations 147 4.2 Extrinsic Motivations 149 4.3 Social Influence 149 4.4 Previous Experience 149 5 Discussion 150 6 Conclusion 150 References 151 Substituting Computers for Mobile Phones? An Analysis of the Effect of Device Divide on Digital Skills in Brazil 153 Abstract 153 1 Introduction 153 2 Literature Review 154 2.1 Device Divide 154 2.2 Digital Skills 155 3 Methodological Design 156 4 Characterizing Brazilian Internet Users Sample 159 5 Analyzing the Effect of Device Divide in Digital Skills 160 6 Implications and Final Remarks 162 Acknowledgment 163 References 163 The Role of eParticipation in the Expansion of Individual Capabilities 166 Abstract 166 1 Introduction 166 2 Electronic Participation 167 3 Human Development and the Capability Approach 168 4 Electronic Participation in the ICT for Development Context 169 5 eParticipation, Capability Approach and ICT4D 169 5.1 eParticipation Activities Versus Central Capabilities 170 5.2 Contextual Factors Versus Internal Capabilities with External Opportunities 173 5.3 eParticipation Effects, Actors and Evaluation Versus Individual Realized Functionings 174 6 Final Remarks 175 References 176 Author Index 178 Front Matter ....Pages i-xvi Front Matter ....Pages 1-1 A Decade of eParticipation Research (Marius Rohde Johannessen, Lasse Berntzen)....Pages 3-14 Turning Ideas into Proposals: A Case for Blended Participation During the Participatory Budgeting Trial in Helsinki (Titiana-Petra Ertiö, Pekka Tuominen, Mikko Rask)....Pages 15-25 ‘Trendy’ Cities: Exploring the Adoption of Different Types of Social Media by Portuguese Municipalities (Tiago Silva, António Tavares, Mariana Lameiras)....Pages 26-34 Acceptance of Tools for Electronic Citizen Participation (Michael Sachs, Judith Schossböck)....Pages 35-46 Front Matter ....Pages 47-47 New Wine in Old Bottles: Chatbots in Government (Colin van Noordt, Gianluca Misuraca)....Pages 49-59 Digital Transformation in Public Sector Organisations: The Role of Informal Knowledge Sharing Networks and Social Media (Shefali Virkar, Noella Edelmann, Nicole Hynek, Peter Parycek, Gerald Steiner, Lukas Zenk)....Pages 60-72 Designing Proactive Business Event Services (Helena Kõrge, Regina Erlenheim, Dirk Draheim)....Pages 73-84 Front Matter ....Pages 85-85 ICT-Enabled Citizen Co-production in Excluded Areas – Using Volunteers in Emergency Response (Sofie Pilemalm)....Pages 87-101 Digitalizing Crisis Management Training (Monika Magnusson, Geir Ove Venemyr, Peter Bellström, Bjørn Tallak Bakken)....Pages 102-113 Front Matter ....Pages 115-115 Who Are the Users of Digital Public Services? (Bettina Distel, Ida Lindgren)....Pages 117-129 Citizens’ Motivations for Engaging in Open Data Hackathons (Arie Purwanto, Anneke Zuiderwijk, Marijn Janssen)....Pages 130-141 Substituting Computers for Mobile Phones? An Analysis of the Effect of Device Divide on Digital Skills in Brazil (Marcelo Henrique de Araujo, Nicolau Reinhard)....Pages 142-154 The Role of eParticipation in the Expansion of Individual Capabilities (Marie Anne Macadar, Gabriela Viale Pereira, Fernando Bichara Pinto)....Pages 155-166 Back Matter ....Pages 167-167