Electronic government : first international conference, EGOV 2002, Aix-en-Provence, France, September 2-6, 2002 : proceedings

In defining the state of the art of E-Government, EGOV 2002 was aimed at breaking new ground in the development of innovative solutions in this impor­ tant field of the emerging Information Society. To promote this aim, the EGOV conference brought together professionals from all over the globe. In order to obtain a rich picture of the state of the art, the subject matter was dealt with in various ways: drawing experiences from case studies, investigating the outcome from projects, and discussing frameworks and guidelines. The large number of contributions and their breadth testify to a particularly vivid discussion, in which many new and fascinating strands are only beginning to emerge. This begs the question where we are heading in the field of E-Government. It is the intention of the introduction provided by the editors to concentrate the wealth of expertise presented into some statements about the future development of E-Government. Front Matter....Pages I-XIII Electronic Government: Where Are We Heading?....Pages 1-9 Centralization Revisited? Problems on Implementing Integrated Service Delivery in The Netherlands....Pages 10-17 From Websites to e-Government in Germany....Pages 18-25 BRAINCHILD, Building a Constituency for Future Research in Knowledge Management for Local Administrations....Pages 26-32 Organizing for Online Service Delivery: The Effects of Network Technology on the Organization of Transactional Service Delivery in Dutch Local Government....Pages 33-36 Public Sector Process Rebuilding Using Information Systems....Pages 37-44 What Is Needed to Allow e-Citizenship?....Pages 45-51 Private Sanctity - e-Practices Overriding Democratic Rigor in e-Voting....Pages 52-60 Reconfiguring the Political Value Chain: The Potential Role of Web Services....Pages 61-68 The E-GOV Action Plan in Beijing....Pages 69-74 The POWER-Light Version: Improving Legal Quality under Time Pressure....Pages 75-83 Intranet “Saarland Plus ” - Enabling New Methods of Cooperation within the Ministerial Administration....Pages 84-87 e-Learning for e-Government....Pages 88-92 Multi-level Information Modeling and Preservation of eGOV Data....Pages 93-100 e-Government and the Internet in the Caribbean: An Initial Assessment....Pages 101-104 Towards Interoperability amongst European Public Administrations....Pages 105-110 Assessing e-Government Implementation Processes: A Pan-European Survey of Administrations Officials....Pages 111-115 A One-Stop Government Prototype Based on Use Cases and Scenarios....Pages 116-123 Reflections on the Requirements Gathering in an One-Stop Government Project....Pages 124-128 Understanding and Modelling Flexibility in Administrative Processes....Pages 129-136 Business Process Management - As a Method of Governance....Pages 137-141 Proposal for a Dutch Legal XML Standard....Pages 142-149 Size Matters—Electronic Service Delivery by Municipalities?....Pages 150-156 Administration 2000—Networking Municipal Front and Back Offices for One-Stop Government....Pages 157-162 The Experience of German Local Communities with e-Government—Results of the MEDIA @Komm Project....Pages 163-168 Electronic Public Service Delivery through Online Kiosks: The User’s Perspective....Pages 169-172 FASME—From Smartcards to Holistic IT—Architectures for Interstate e-Government....Pages 173-178 The Local e-Government Best Practice in Italian Country: The Case of the Centralised Desk of “Area Berica”....Pages 179-186 The Immanent Fields of Tension Associated with e-Government....Pages 187-190 VCRM — Vienna Citizen Request Management....Pages 191-194 Public-Private Partnerships to Manage Local Taxes: Information Models and Software Tools....Pages 195-198 E-MuniS — Electronic Municipal Information Services - Best Practice Transfer and Improvement Project: Project Approach and Intermediary Results....Pages 199-206 Some Specific e-Government Management Problems in a Transforming Country....Pages 207-210 Towards a Trustful and Flexible Environment for Secure Communications with Public Administrations....Pages 211-214 Supporting Efficient Multinational Disaster Response through a Web-Based System....Pages 215-222 KIWI: Building Innovative Knowledge Management Infrastructure within European Public Administration....Pages 223-229 Elektronische Steuer Erlass Dokumentation a Documentation on Official Tax Guide Lines....Pages 230-233 Voting in the New Millennium: eVoting Holds the Promise to Expand Citizen Choice....Pages 234-239 e-Democracy Goes Ahead. The Internet As a Tool for Improving Deliberative Policies?....Pages 240-247 Discourse Support Systems for Deliberative Democracy....Pages 248-255 Citizen Participation in Public Affairs....Pages 256-263 An Approach to Offering One-Stop e-Government Services — Available Technologies and Architectural Issues....Pages 264-271 e-Governance for Local System: A Plan and Implementation Experience....Pages 272-275 Transactional e-Government Services: An Integrated Approach....Pages 276-279 Electronic Vote and Internet Campaining: State of the Art in Europe and Remaining Questions....Pages 280-283 A Citizen Digital Assistant for e-Government....Pages 284-287 A System to Support e-Democracy....Pages 288-291 IST-Project: AIDA — A Platform for Digital Administration....Pages 292-297 e-Government Strategies: Best Practice Reports from the European Front Line....Pages 298-306 CITATION Citizen Information Tool in Smart Administration....Pages 307-312 Clip Card: Smart Card Based Traffic Tickets....Pages 313-318 Visual Admin — Opening Administration Information Systems to Citizens....Pages 319-325 e-Government Observatory....Pages 326-329 Requirements for Transparent Public Services Provision amongst Public Administrations....Pages 330-337 CB-BUSINESS: Cross-Border Business Intermediation through Electronic Seamless Services....Pages 338-343 Bridging the Digital Divide with AVANTI Technology....Pages 344-349 An Integrated Platform for Tele-voting and Tele-consulting within and across European Cities: The EURO-CITI Project....Pages 350-357 EURO-CITI Security Manager: Supporting Transaction Services in the e-Government Domain....Pages 358-361 SmartGov: A Knowledge-Based Platform for Transactional Electronic Services....Pages 362-369 Best Practice in e-Government....Pages 370-374 e-Government Applied to Judicial Notices and Inter-registrar Communications in the European Union:....Pages 375-382 The Concepts of an Active Life-Event Public Portal....Pages 383-390 New Services through Integrated e-Government....Pages 391-394 Risk Assessment & Success Factors for e-Government in a UK Establishment....Pages 395-402 Quo Vadis e-Government? — A Trap between Unsuitable Technologies and Deployment Strategies....Pages 403-406 A New Approach to the Phenomenon of e-Government: Analysis of the Public Discourse on e-Government in Switzerland....Pages 407-410 Self-regulation in e-Government: A Step More....Pages 411-418 UK Online: Forcing Citizen Involvement into a Technically-Oriented Framework?....Pages 419-423 Data Security: A Fundamental Right in the e-Society?....Pages 424-429 Legal Design and e-Government: Visualisations of Cost & Efficiency Accounting in the wif ! e-Learning Environment of the Canton of Zurich (Switzerland)....Pages 430-437 The First Steps of e-Governance in Lithuania: From Theory to Practice....Pages 438-445 The Role of Citizen Cards in e-Government....Pages 446-455 Indicators for Privacy Violation of Internet Sites....Pages 456-459 Verifiable Democracy a Protocol to Secure an Electronic Legislature....Pages 460-463 Arguments for a Holistic and Open Approach to Secure e-Government....Pages 464-467 Supporting Administrative Knowledge Processes....Pages 468-471 IMPULSE: Interworkflow Model for e-Government....Pages 472-479 Visualization of the Implications of a Component Based ICT Architecture for Service Provisioning....Pages 480-483 Back Matter....Pages 485-486 This book constitutes the refereed proceedings of the First International Conference on Electronic Government, EGOV 2002, held in Aix-en-Provence, France, in September 2002. The 78 revised full papers presented were carefully reviewed and selected from numerous submissions. As the first publication dedicated to electronic government, this book presents the state of the art in the field. The papers are organized in topical sections on introduction and framework, digital Olympics 2008, knowledge management, requirements, business process reengineering, electronic service delivery, designing innovative applications, electronic democracy, information society technologies program, implementing e-government, legal issues, technical issues, and various topics