Electronic Government: 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010. Proceedings

For almost a decade the International Federation for Information Processing Working Group 8.5 (Information Systems in Public Administration), or IFIP WG 8.5, has organized the EGOV series of conferences, which has solidly - tablished itself as one of three core conferences in the research domain of e- Government, e-Governance, and e-Participation. Until last year, EGOV was hosted within the DEXA cluster of conferences. For the ?rst time in 2010, the IFIP WG 8.5 organized the conference on its own, which was also re?ected in the slight name change to IFIP EGOV 2010. Likeitspredecessors,theIFIPEGOV2010conferenceattractedscholarsfrom around the world as a venue of high reputation. In 2010, the conference brought together scholars and practitioners from four continents and 40 countries. Like in 2009, IFIP EGOV was co-located with ePart, the International C- ference on eParticipation. ePart aims at presenting advances in both social and technologicalscienti?c domains, seeking to demonstrate new concepts, methods, and styles of eParticipation. ePart is closely aligned with the IFIP EGOV c- ference. The chairs of both conferences maintain close links and are committed to co-locating the two events in the yearsto come, which intentionally allowsfor exchange and cross-fertilization between the two communities. Front Matter....Pages - Towards an Understanding of E-Government Induced Change – Drawing on Organization and Structuration Theories....Pages 1-12 Ten Years of E-Government: The ‘End of History’ and New Beginning....Pages 13-24 Siblings of a Different Kind: E-Government and E-Commerce....Pages 25-37 Inter-organizational Information Systems and Interaction in Public vs. Private Sector – Comparing Two Cases....Pages 38-49 Information Strategies for Open Government: Challenges and Prospects for Deriving Public Value from Government Transparency....Pages 50-60 Defining a Taxonomy for Research Areas on ICT for Governance and Policy Modelling....Pages 61-72 Analyzing the Structure of the EGOV Conference Community....Pages 73-84 Drift or Shift? Propositions for Changing Roles of Administrations in E-Government....Pages 85-96 An Institutional Perspective on the Challenges of Information Systems Innovation in Public Organisations....Pages 97-108 Agriculture Market Information Services (AMIS) in the Least Developed Countries (LDCs): Nature, Scopes, and Challenges....Pages 109-120 Community-Based E-Government: Libraries as E-Government Partners and Providers....Pages 121-131 Civil Servants’ Internet Skills: Are They Ready for E-Government?....Pages 132-143 Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case....Pages 144-155 Measuring and Benchmarking the Back-end of E-Government: A Participative Self-assessment Approach....Pages 156-167 Assessing Emerging ICT-Enabled Governance Models in European Cities: Results from a Mapping Survey....Pages 168-179 Designing and Evaluating Dashboards for Multi-agency Crisis Preparation: A Living Lab....Pages 180-191 Automatic Generation of Roadmap for E-Government Implementation....Pages 192-203 Success of Government E-Service Delivery: Does Satisfaction Matter?....Pages 204-215 Emerging Barriers in E-Government Implementation....Pages 216-225 Rituals in E-Government Implementation: An Analysis of Failure....Pages 226-237 E-Governance - A Challenge for the Regional Sustainable Development in Romania....Pages 238-250 Towards a Roadmap for User Involvement in E-Government Service Development....Pages 251-262 ICT Diffusion in an Aging Society: A Scenario Analysis....Pages 263-274 What Is the Issue with Internet Acceptance among Elderly Citizens? Theory Development and Policy Recommendations for Inclusive E-Government....Pages 275-288 Design of an Open Social E-Service for Assisted Living....Pages 289-300 How to Develop an Open and Flexible Information Infrastructure for the Public Sector?....Pages 301-314 Interoperability in Public Sector: How Use of a Lightweight Approach Can Reduce the Gap between Plans and Reality....Pages 315-326 Dynamic Public Service Mediation....Pages 327-338 Enabling Interoperability of Government Data Catalogues....Pages 339-350 Knowledge Sharing in E-Collaboration....Pages 351-362 Digital Certificate Management for Document Workflows in E-Government Services....Pages 363-374 Software Reuse in Local Public Bodies: Lessons Learned in Tuscany....Pages 375-386 From Bureaucratic to Quasi-market Environments: On the Co-evolution of Public Sector Business Process Management....Pages 387-399 Process and Data-Oriented Approach for Bundling Corporate Reporting Duties to Public Authorities – A Case Study on the Example of Waste Management Reporting....Pages 400-411 Toward a Formal Approach to Process Bundling in Public Administrations....Pages 412-423 Designing Quality Business Processes for E-Government Digital Services....Pages 424-435 Erratum: Digital Certificate Management for Document Workflows in E-Government Services....Pages E1-E1 Back Matter....Pages - For almost a decade the International Federation for Information Processing Working Group 8.5 (Information Systems in Public Administration), or IFIP WG 8.5, has organized the EGOV series of conferences, which has solidly - tablished itself as one of three core conferences in the research domain of e- Government, e-Governance, and e-Participation. Until last year, EGOV was hosted within the DEXA cluster of conferences. For the?rst time in 2010, the IFIP WG 8.5 organized the conference on its own, which was also re?ected in the slight name change to IFIP EGOV 2010. Likeitspredecessors, theIFIPEGOV2010conferenceattractedscholarsfrom around the world as a venue of high reputation. In 2010, the conference brought together scholars and practitioners from four continents and 40 countries. Like in 2009, IFIP EGOV was co-located with ePart, the International C- ference on eParticipation. ePart aims at presenting advances in both social and technologicalscienti?c domains, seeking to demonstrate new concepts, methods, and styles of eParticipation. ePart is closely aligned with the IFIP EGOV c- ference. The chairs of both conferences maintain close links and are committed to co-locating the two events in the yearsto come, which intentionally allowsfor exchange and cross-fertilization between the two communities This book constitutes the refereed proceedings of the 12th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2013, held in Koblenz, Germany, in September 2013. The 27 revised full papers presented were carefully reviewed and selected for inclusion in this volume. The papers have been organized in the following topical sections: research foundations; open government data and transparency; service design and improvement; adoption and service evaluation; and social media and social network analysis. Annotation This book constitutes the refereed proceedings of the 9th International Conference, EGOV 2010, held in Lausanne, Switzerland, in August/September 2010. The 36 revised full papers presented were carefully reviewed and selected from 111 submissions. The papers are organized in topical sections on foundations, transformation, evaluation, adoption and diffusion, citizen perspectives and social inclusion, infrastructure, and business process modell