Electronic Government: 4th International Conference, EGOV 2005, Copenhagen, Denmark, August 22-26, 2005, Proceedings (Lecture Notes in Computer Science, 3591)

The annual EGOV conference assesses the state of the art in e-government/ e-governance and provides guidance for research, development and application in this fast-moving ?eld. EGOV 2005 in Copenhagen built on the achievements of the preceding conferences (EGOV 2004 in Zaragoza, EGOV 2003 in Prague, EGOV 2002 in Aix-en-Provence). The EGOV conferences have become a - union for academics and professionals worldwide. In that way, EGOV conf- ences provide both an exchange on the state of a?airs concerning e-government developments and a basis for networking and building the community. EGOV 2005 broughtsome changesin the outline and structure of the conf- ence. In line with the growing number of submissions the conference was more structured and the reviewing process was more formalized, adopting a doub- blind peer-review procedure. The new design of EGOV safeguards the scienti?c quality and guarantees up-to-date information together with a discussion of the state of the art and of emerging themes in the ?eld. Hence EGOV 2005 had both research sections and a workshop part. It comprised completed research and research in progress, workshopandposterpresentations, andaPhDstudentcolloquium.Theproce- ings volume published by Springer, Heidelberg includes the papers presented in the conferencepart.The volumepublished by Trauner, Linz contains the EGOV workshop and poster contributions. Organizational Transformation Through E-government : Myth Or Reality? / Hans Jochen Scholl -- The Governance Of Back Office Integration In E-government : Some Dutch Experiences / Victor Bekkers -- E-government Systems In Developing Countries : Stakeholders And Conflict / Rahul De' -- Intelligent Measuring And Improving Model For Customer Satisfaction Level In E-government / Tae Hyun Kim, Kwang Hyuk Im And Sang Chan Park -- Accountability Of Electronic Cross-agency Service-delivery Processes / Jeffrey Gortmaker, Marijn Janssen And Rene W. Wagenaar -- Citizen Relationship Management And E-government / Bettina Larsen And Michael Milakovich -- Dss In A Local Government Context -- How To Support Decisions Nobody Wants To Make? / Ake Gronlund -- Monitoring And Updating Regulations And Policies For Government Services / Soon Ae Chun, Edwin Portscher And James Geller -- Service Take-up And Impacts Of E-government In Austria / Georg Aichholzer -- Evaluation Of A Risk-modelling Tool At The Business Case Of E-service Projects -- Results From A Workshop In The Uk / Adrianos Evangelidis -- Achieving Administrative Transparency Through Information Systems : A Case Study In The Seoul Metropolitan Government / Seongcheol Kim And Keunhee Cho -- E-government And Structural Reform On Bornholm : A Case Study / Jan Pries-heje -- When Technology Meets The Mind : A Comparative Study Of The Technology Acceptance Model / Lucy Dadayan And Enrico Ferro -- E-government Practice : What One Country Could Learn From Other / Mohammad Shakil Akther, Takshi Onishi And Tetsuo Kidokoro -- Measuring The Performance Of Digital Divide Strategies : The Balanced Scorecard Approach / Chien-chih Yu And Hsing-i. Wang -- Policy And Practice In Standards Selection For E-government Interoperability Frameworks / Luis Guijarro -- Siges-pere : A Collaborative Gis For Radiological Disaster Management / Rolando Quintero, Marco Torres, Miguel Moreno And Giovanni Guzman -- Feasibility Study For A Legal Knowledge System In The County Of Herford / Olivier Glassey And Thomas F. Gordon -- A Quality Inspection Method To Evaluate E-government Sites / Ana Cristina Bicharra Garcia, Cristiano Maciel And Fernando Bicharra Pinto -- Organisational Changes, Skills And The Role Of Leadership Required By E-government / Christine Leitner And Matthias Kreuzeder -- Pa's Boundaries And The Organizational Knowledge Processes / Francesco Bolici -- Providing Pan-european E-government Services With The Use Of Semantic Web Services Technologies : A Generic Process Model / Vassilios Peristeras And Konstantinos Tarabanis -- A Proposal For A Semantic-driven Egovernment Service Architecture / Luis Alvarez Sabucedo And Luis Anido Rifon -- Knowledge Engineering Suite : A Tool To Create Ontologies For Automatic Knowledge Representation In Knowledge-based Systems / Tania Cristina D'agostini Bueno, Hugo Cesar Hoeschl, Andre Bortolon, Eduardo Mattos And Cristina Souza Santos -- Guided Interactive Information Access For E-citizens / Giovanni Maria Sacco -- The Opportunities And Barriers Of User Profiling In The Public Sector / Willem Pieterson, Wolfgang Ebbers And Jan Van Dijk -- Personalized Access To Multi-version Norm Texts In An Egovernment Scenario / Fabio Grandi, Federica Mandreoli, Riccardo Martoglia, Enrico Ronchetti, Maria Rita Scalas And Paolo Tiberio -- An Infrastructural Approach To Secure Interoperability Of Electronic Ids : The Bridging Backbone / Franco Arcieri, Andrea Dimitri, Fabio Fioravanti, Enrico Nardelli, Katia Pallucca, Alberto Postiglione And Maurizio Talamo -- A Distributed Network Architecture For Robust Internet Voting Systems / Craig Burton, Shanika Karunasekera, Aaron Harwood, Duana Stanley And Ioanna Ioannou -- Electronic Voting : An All-purpose Platform / Ricardo Andre Costa, Mario Jorge Leitao And Isidro Vila Verde. Maria A. Wimmer ... [et Al.] (eds.). Includes Bibliographical References And Index. Also Issued Online. Frontmatter Challenges Organizational Transformation Through E-Government: Myth or Reality? The Governance of Back Office Integration in E-Government: Some Dutch Experiences E-Government Systems in Developing Countries: Stakeholders and Conflict Performance Intelligent Measuring and Improving Model for Customer Satisfaction Level in e-Government Accountability of Electronic Cross-Agency Service-Delivery Processes Citizen Relationship Management and E-Government DSS in a Local Government Context -- How to Support Decisions Nobody Wants to Make? Monitoring and Updating Regulations and Policies for Government Services Service Take-Up and Impacts of E-Government in Austria Evaluation of a Risk-Modelling Tool at the Business Case of eService Projects -- Results from a Workshop in the UK Achieving Administrative Transparency Through Information Systems: A Case Study in the Seoul Metropolitan Government Strategy eGovernment and Structural Reform on Bornholm: A Case Study When Technology Meets the Mind: A Comparative Study of the Technology Acceptance Model E-Government Practice: What One Country Could Learn from Other Measuring the Performance of Digital Divide Strategies: The Balanced Scorecard Approach Policy and Practice in Standards Selection for E-Government Interoperability Frameworks SIGES-PERE: A Collaborative GIS for Radiological Disaster Management Feasibility Study for a Legal Knowledge System in the County of Herford A Quality Inspection Method to Evaluate E-Government Sites Knowledge Organisational Changes, Skills and the Role of Leadership Required by eGovernment PA's Boundaries and the Organizational Knowledge Processes Providing Pan-European E-Government Services with the Use of Semantic Web Services Technologies: A Generic Process Model A Proposal for a Semantic-Driven eGovernment Service Architecture Knowledge Engineering Suite: A Tool to Create Ontologies for Automatic Knowledge Representation in Knowledge-Based Systems Guided Interactive Information Access for E-Citizens Technology The Opportunities and Barriers of User Profiling in the Public Sector Personalized Access to Multi-version Norm Texts in an eGovernment Scenario An Infrastructural Approach to Secure Interoperability of Electronic IDs: The Bridging Backbone A Distributed Network Architecture for Robust Internet Voting Systems Electronic Voting: An All-Purpose Platform Backmatter Constitutes the refereed proceedings of the 4th International Conference on Electronic Government, EGOV 2005, held in Copenhagen, Denmark, in August 2005. The 30 papers presented assess the developments in e-government/e-governance, and provide guidance for research, development, and application of this field.