Electronic Government: 19th IFIP WG 8.5 International Conference, EGOV 2020, Linköping, Sweden, August 31 – September 2, 2020, Proceedings (Information ... incl. Internet/Web, and HCI Book 12219)

This book constitutes the proceedings of the 19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in Linköping, Sweden, in August/September 2020, in conjunction with the IFIP WG 8.5 IFIP International Conference on Electronic Participation (ePart 2020) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2020). The conference was held virtually due to the COVID-19 pandemic. The 30 full papers presented were carefully reviewed and selected from 118 submissions. The papers are clustered under the following topical sections: e-government foundations; e-government services and open government; open data: social and technical aspects; AI, data analytics, and automated decision making; and smart cities. Front Matter ....Pages i-xvi Front Matter ....Pages 1-1 Between Overexploitation and Underexploitation of Digital Opportunities – A Case Study with Focus on Affordances and Constraints (Göran Goldkuhl)....Pages 3-14 Developing an Analytical Framework for Analyzing and Comparing National E-Government Strategies (Sara Hofmann, Christian Østergaard Madsen, Bettina Distel)....Pages 15-28 A Pathology of Public Sector IT Governance: How IT Governance Configuration Counteracts Ambidexterity (Johan Magnusson, Jwan Khisro, Ulf Melin)....Pages 29-41 Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in the Netherlands (Luca Tangi, Marijn Janssen, Michele Benedetti, Giuliano Noci)....Pages 42-56 Front Matter ....Pages 57-57 Smart Policing: A Critical Review of the Literature (Muhammad Afzal, Panos Panagiotopoulos)....Pages 59-70 Utilizing an Investment Instrument for Digital Transformation: A Case Study of a Large Swedish Municipality (Jwan Khisro)....Pages 71-81 Service Quality Through Government Proactivity: The Concept of Non-interaction (Peter Kuhn, Dian Balta)....Pages 82-95 Automatization of Cross-Border Customs Declaration: Potential and Challenges (Markko Liutkevičius, Karl Ivory Pappel, Sidra Azmat Butt, Ingrid Pappel)....Pages 96-109 AI-Enabled Innovation in the Public Sector: A Framework for Digital Governance and Resilience (Gianluca Misuraca, Gianluigi Viscusi)....Pages 110-120 Technical Debt Management: A Systematic Literature Review and Research Agenda for Digital Government (Mille Edith Nielsen, Christian Østergaard Madsen, Mircea Filip Lungu)....Pages 121-137 Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery (Willem Pieterson, Cindy Weng)....Pages 138-150 Digital Inclusion Competences for Senior Citizens: The Survival Basics (Jeremy Rose, Jesper Holgersson, Eva Söderström)....Pages 151-163 Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective (Hendrik Scholta, Sebastian Halsbenning, Bettina Distel, Jörg Becker)....Pages 164-178 The Role of Domain-Skills in Bureaucratic Service Encounters (Søren Skaarup)....Pages 179-196 Aligning Stakeholder Interests, Governance Requirements and Blockchain Design in Business and Government Information Sharing (Sélinde van Engelenburg, Boriana Rukanova, Wout Hofman, Jolien Ubacht, Yao-Hua Tan, Marijn Janssen)....Pages 197-209 Approaches to Good Data Governance in Support of Public Sector Transformation Through Once-Only (Maria A. Wimmer, Alessia C. Neuroni, Jan Thomas Frecè)....Pages 210-222 Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium (Stijn Wouters, Marijn Janssen, Joep Crompvoets)....Pages 223-235 Front Matter ....Pages 237-237 A Methodology for Retrieving Datasets from Open Government Data Portals Using Information Retrieval and Question and Answering Techniques (Raissa Barcellos, Flavia Bernardini, Jose Viterbo)....Pages 239-249 Open Government Data from the Perspective of Information Needs - A Tentative Conceptual Model (Jonathan Crusoe, Elisabeth Gebka, Karin Ahlin)....Pages 250-261 Towards a Framework for Open Data Publishers: A Comparison Study Between Sweden and Belgium (Jonathan Crusoe, Anthony Simonofski, Antoine Clarinval)....Pages 262-274 Open Government Data Systems: Learning from a Public Utility Perspective (Jonathan Crusoe, Anneke Zuiderwijk, Ulf Melin)....Pages 275-289 Collaboration in Open Government Data Ecosystems: Open Cross-sector Sharing and Co-development of Data and Software (Johan Linåker, Per Runeson)....Pages 290-303 Towards Generic Business Models of Intermediaries in Data Collaboratives: From Gatekeeping to Data Control (Iryna Susha, Maartje Flipsen, Wirawan Agahari, Mark de Reuver)....Pages 304-315 Front Matter ....Pages 317-317 Generating Value from Government Data Using AI: An Exploratory Study (Yingying Gao, Marijn Janssen)....Pages 319-331 Identifying Risks in Datasets for Automated Decision–Making (Mariachiara Mecati, Flavio Emanuele Cannavò, Antonio Vetrò, Marco Torchiano)....Pages 332-344 Using Government Data and Machine Learning for Predicting Firms’ Vulnerability to Economic Crisis (Euripidis Loukis, Niki Kyriakou, Manolis Maragoudakis)....Pages 345-358 Front Matter ....Pages 359-359 Towards Data-Driven Policymaking for the Urban Heat Transition in The Netherlands: Barriers to the Collection and Use of Data (Devin Diran, Anne Fleur van Veenstra)....Pages 361-373 Identifying Strategic Planning Patterns of Smart Initiatives. An Empirical Research in Spanish Smart Cities (Manuel Pedro Rodríguez Bolívar, Cristina Alcaide Muñoz, Laura Alcaide Muñoz)....Pages 374-386 Demographical Attributes Explaining Different Stages of OG Development in Spanish Local Governments (Manuel Pedro Rodríguez Bolívar, Cinthia L. Villamayor Arellano, Laura Alcaide Muñoz)....Pages 387-399 Identification of Competencies and Teaching Models for the Governance of Smart Sustainable Cities in the South American Context (Aurora Sanchez-Ortiz, Mauricio Solar, Elsa Estevez, Gabriela Viale-Pereira)....Pages 400-411 Back Matter ....Pages 413-414