Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings (Lecture Notes in Computer Science Book 10428)

This book constitutes the proceedings of the 16th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2017, held in St. Petersburg, Russia, in September 2017, in conjunction with the 9th International Conference on eParticipation, ePart 2017. The 34 revised full papers presented were carefully reviewed and selected from 74 submissions. The papers are clustered under the following topical sections: Smart Governance, Government and Cities; Service delivery; Organizational aspects; Infrastructures; Big and Open Linked Data; Open Government; and Evaluation. Front Matter ....Pages I-XVI Front Matter ....Pages 1-1 Designing Information Marketplaces for Disaster Management (Ralf Klischewski, Yomn Elmistikawy)....Pages 3-12 A Unified Definition of a Smart City (Arkalgud Ramaprasad, Aurora Sánchez-Ortiz, Thant Syn)....Pages 13-24 Towards a Capabilities Approach to Smart City Management (Anushri Gupta, Panos Panagiotopoulos, Frances Bowen)....Pages 25-35 Towards “Smart Governance” Through a Multidisciplinary Approach to E-government Integration, Interoperability and Information Sharing: A Case of the LMIP Project in South Africa (More Ickson Manda)....Pages 36-44 Front Matter ....Pages 45-45 New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery (Willem Pieterson, Wolfgang Ebbers, Christian Østergaard Madsen)....Pages 47-59 External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden (Jesper Holgersson, Karin Axelsson, Ulf Melin)....Pages 60-70 Georgia on My Mind: A Study of the Role of Governance and Cooperation in Online Service Delivery in the Caucasus (Morten Meyerhoff Nielsen, Nato Goderdzishvili)....Pages 71-91 Time to Refuel the Conceptual Discussion on Public e-Services – Revisiting How e-Services Are Manifested in Practice (Ida Lindgren, Ulf Melin)....Pages 92-101 Front Matter ....Pages 103-103 e-Government and the Shadow Economy: Evidence from Across the Globe (Linda Veiga, Ibrahim Kholilul Rohman)....Pages 105-116 Networks of Universities as a Tool for GCIO Education (Luís S. Barbosa, Luís Paulo Santos)....Pages 117-127 From a Literature Review to a Conceptual Framework for Health Sector Websites’ Assessment (Demetrios Sarantis, Delfina Sá Soares)....Pages 128-141 Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort (Kirsti Askedal, Leif Skiftenes Flak, Hans Solli-Sæther, Detmar W. Straub)....Pages 142-153 Towards a Repository of e-Government Capabilities (Soumaya I. Ben Dhaou)....Pages 154-165 A Social Cyber Contract Theory Model for Understanding National Cyber Strategies (Raymond Bierens, Bram Klievink, Jan van den Berg)....Pages 166-176 The E-governance Development in Educational Sector of Republic of Moldova (Lucia Casap, John Sören Pettersson)....Pages 177-186 A Review of the Norwegian Plain Language Policy (Marius Rohde Johannessen, Lasse Berntzen, Ansgar Ødegård)....Pages 187-198 ICT and Financial Inclusion in the Brazilian Amazon (Luiz Antonio Joia, Ricardo Paschoeto dos Santos)....Pages 199-211 Front Matter ....Pages 213-213 Blockchain Technology as s Support Infrastructure in e-Government (Svein Ølnes, Arild Jansen)....Pages 215-227 Comparing a Shipping Information Pipeline with a Thick Flow and a Thin Flow (Sélinde van Engelenburg, Marijn Janssen, Bram Klievink, Yao-Hua Tan)....Pages 228-239 Coordinated Border Management Through Digital Trade Infrastructures and Trans-National Government Cooperation: The FloraHolland Case (Boriana Rukanova, Roel Huiden, Yao-Hua Tan)....Pages 240-252 Front Matter ....Pages 253-253 An Evaluation Framework for Linked Open Statistical Data in Government (Ricardo Matheus, Marijn Janssen)....Pages 255-263 A Framework for Data-Driven Public Service Co-production (Maarja Toots, Keegan McBride, Tarmo Kalvet, Robert Krimmer, Efthimios Tambouris, Eleni Panopoulou et al.)....Pages 264-275 Big Data in the Public Sector. Linking Cities to Sensors (Marianne Fraefel, Stephan Haller, Adrian Gschwend)....Pages 276-286 Tracking the Evolution of OGD Portals: A Maturity Model (Charalampos Alexopoulos, Vasiliki Diamantopoulou, Yannis Charalabidis)....Pages 287-300 Front Matter ....Pages 301-301 Exploring on the Role of Open Government Data in Emergency Management (Yumei Chen, Theresa A. Pardo, Shanshan Chen)....Pages 303-313 Proactive Transparency and Open Data: A Tentative Analysis (Olivier Glassey)....Pages 314-323 Trusting and Adopting E-Government Services in Developing Countries? Privacy Concerns and Practices in Rwanda (Chantal Mutimukwe, Ella Kolkowska, Åke Grönlund)....Pages 324-335 All Citizens are the Same, Aren’t They? – Developing an E-government User Typology (Bettina Distel, Jörg Becker)....Pages 336-347 Front Matter ....Pages 349-349 Value-Based Decision Making: Decision Theory Meets e-Government (Leif Sundberg, Katarina L. Gidlund)....Pages 351-358 Information Artifact Evaluation with TEDSrate (Hans J. Scholl, William Menten-Weil, Tim S. Carlson)....Pages 359-377 Understanding Public Value Creation in the Delivery of Electronic Services (Luis F. Luna-Reyes, Rodrigo Sandoval-Almazan, Gabriel Puron-Cid, Sergio Picazo-Vela, Dolores E. Luna, J. Ramon Gil-Garcia)....Pages 378-385 Electronic “Pockets of Effectiveness”: E-governance and Institutional Change in St. Petersburg, Russia (Yury Kabanov, Andrei V. Chugunov)....Pages 386-398 Outcome Evaluation of StartBiz (Kristina Zumbusch, Philippe Zimmermann, Emamdeen Fohim)....Pages 399-410 Correlation Between ICT Investment and Technological Maturity in Public Agencies (Mauricio Solar, Sergio Murua, Pedro Godoy, Patricio Yañez)....Pages 411-420 Back Matter ....Pages 421-422