E-Government ICT Professionalism and Competences Service Science : IFIP 20th World Computer Congress, Industry Oriented Conferences, September 7-10, 2008, Milano, Italy

International Federation for Information Processing The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication. The scope of the series includes: foundations of computer science; software theory and practice; education; computer applications in technology; communication systems; systems modeling and optimization; information systems; computers and society; computer systems technology; security and protection in information processing systems; artificial intelligence; and human-computer interaction. Proceedings and post-proceedings of refereed international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing. For more information about the 300 other books in the IFIP series, please visit www.springer.com. For more information about IFIP, please visit www.ifip.org. Front Matter....Pages I-XI Front Matter....Pages 1-1 E-Government For Small Local Government Organizations....Pages 1-10 Why is True eGovernment still difficult to be achieved?....Pages 11-20 A normative approach to democracy in the electronic government framework....Pages 21-29 Knowledge Representation and Management for E-Government Documents....Pages 31-40 The Accounting System of Central State Administrations....Pages 41-46 Front Matter....Pages 47-56 The Emergence of Software Engineering Professionalism....Pages 57-57 IT Professional role today and tomorrow....Pages 59-67 European Universities and the ICT Industry....Pages 69-80 How to move forward and implement e-skills on a long term basis....Pages 81-94 IT and Professionalism in Developing Countries....Pages 95-96 A Model for Rating and Certifying Competences in the EUCIP Framework....Pages 97-108 The need for a standard qualification of ICT-professional competences....Pages 109-122 EUCIP Driving the IT-Professional Competence in Norway....Pages 123-132 The EUCIP Scheme in the Italian University System....Pages 133-138 IT skill requirements in Public Administration....Pages 139-148 International Professional Practice Partnership (IP3) - Overview....Pages 149-157 IP3 - National Societies’ Roles and Responsibilities....Pages 159-163 The Emerging ISO International Standard for Certification of Software Engineering Professionals....Pages 165-171 European Standardisation Process....Pages 173-178 Front Matter....Pages 179-180 Compliance Requirements for Business-process driven SOAs....Pages 181-181 Business Process Design: Towards Service- Based Green Information Systems....Pages 183-194 SIFET-CBA Project....Pages 195-203 Reengineering Lead to Cash - Process and Organization....Pages 205-217 Business Process Monitoring: BT Italy case study....Pages 219-226 Dealing with Availability in an international Service Management scenario....Pages 227-234 Service level and Value to Customer as key business drivers: a case studying a leader truck industry....Pages 235-244 Explaining the Evolving Web - Mixing Technology with Pleasure....Pages 245-259 Value-Aware Service Model Driven Architecture and Methodology....Pages 261-275 Strategic Modelling of Enterprise Information Requirements....Pages 277-286 ICT Portfolio: Mapping Business and ICT Services....Pages 287-297 ....Pages 299-307 This book constitutes the refereed proceedings of the IFIP Industry Oriented Conferences held at the 20th World Computer Congress in Milano, Italy on September 7-10, 2008. The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication. The scope of the series includes: foundations of computer science; software theory and practice; education; computer applications in technology; communication systems; systems modeling and optimization; information systems; computers and society; computer systems technology; security and protection in information processing systems; artificial intelligence; and human-computer interaction. Proceedings and post-proceedings of refereed international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing. This book constitutes the refereed proceedings of Industry Oriented Conferences held at IFIP 20th World Computer Congress in September 2008. The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication. The scope of the series includes: foundations of computer science; software theory and practice; education; computer applications in technology; communication systems; systems modeling and optimization; information systems; computers and society; computer systems technology; security and protection in information processing systems; artificial intelligence; and human-computer interaction. Proceedings and post-proceedings of refereed international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing. Ethan Akin. Includes Index. Bibliography: P. [201]-203.