Do Machines Dream of Electric Workers? : Understanding the Impact of Digital Technologies on Organizations and Innovation

In our rapidly changing world, digitalization is often either the key to survival or the driving force behind organizations' success. This book examines the impact of digitalization on organizations and the challenges it poses. It explores ways of redesigning work, improving organizational performance, developing employee skills, and creating new forms of competition in the market. In this context, not only the challenges for organizations but also those for the field of organizational studies are considered. This compilation is based on a selection of the best papers presented at the annual workshop (WOA2020) of the Association of Italian Organization Studies Academics (ASSIOA), held at the University of Milan, Italy in February 2020. The diverse road range of perspectives offered makes the book relevant for scholars and practitioners alike. Introduction: Do Machines Dream of Electric Workers? New Frontiers in the Debate on Technology, Structure, and Strategy Contents About the Editors Organizing for Industry 4.0 1 Introduction 2 The Research Methodology 3 Antinomies and Paradoxes of New Organizational Forms 4 What is Industry 4.0 and What are its Pros and Cons 5 Organizing for Industry 4.0 5.1 Emerging Approaches 5.2 Organizing for Industry 4.0: Convergent Tendencies 6 Discussion, Suggestions for Future Research and Open Conclusions References Consequences in the Workplace After Industry 4.0 Adoption: A Multiple Case Study of Italian Manufacturing Organisations 1 Introduction 2 Theoretical Background 2.1 Industry 4.0 2.2 Consequences of Industry 4.0 in the Workplace 3 Research Design 4 Case Study 5 Findings 6 Discussion 6.1 Implications for Researchers 6.2 Implications for Managers 7 Conclusion References Remote Locations Are not All the Same: Determinants of Work Well-Being Among Home-Based and Mobile e-Workers 1 Introduction 2 Background Literature and Hypotheses Development 3 Method 3.1 Data and Sample 3.2 Measures 3.3 Analytic Approach 4 Results 5 Discussion, Implications and Future Research Directions References Work Datafication and Digital Work Behavior Analysis as a Source of HRM Insights 1 Introduction 2 Theoretical Framework 3 Data and Methods 3.1 Data Collection 3.2 Data Analysis 4 Findings 5 Discussion and Conclusion 5.1 Limitations and Future Directions References Shaping the Future of Work 1 Introduction 2 Theoretical Framework 2.1 The T-shaped Professionals 2.2 Hybrid Jobs and Work Design 2.3 Technological Change and Work Design 3 Research Methods 3.1 Research Setting and Sample 3.2 Variables 3.3 Data Analysis 4 Findings 5 Discussions and Conclusions References Blue Ocean or Dry Desert? Blockchain and Bitcoin Impact on Tourism Industry 1 Introduction 2 Theoretical Background 2.1 Virtual Currency Definition 2.2 Blockchain Definition 2.3 Technology Perception and the Adoption of Emerging Technologies 2.4 The Level of Technology Diffusion: A Network-Based Approach 3 Research Approach and Methods 4 Main Findings 5 Discussion and Conclusions References Ecosystems in Blockchain Competence Certification: An Explorative Multi-Perspective Analysis 1 Purpose of the Research 2 Theoretical Framework and Theories Applied 3 The Neo-Institutional Perspective 3.1 The Socio-Technical Perspective and the Digital Ecosystems Theories 4 Research Methods 5 Main and Expected Findings 5.1 A Neo-Institutional Interpretation 5.2 A Socio-Technical Interpretation: Digital Ecosystems Analysis 6 Conclusions References Building the Digital Public Administration: The Impact of Social Media in the Public Sector. The Perception of Public Employees in Italian Local Context 1 Introduction 2 The Social Media Impact in Public Sector 3 Research Setting and Design 3.1 Research Context 3.2 Questionnaire and Sample 4 Results 5 Discussion and Conclusions References Museums Driving Innovation by Technology, People and Organisation 1 Introduction 2 Methodological Section 3 Museums as Memory Institutions, Information-Driven, Knowledge- and Learning-Oriented Organisations 4 Museums Driving Innovation for Creating Value by Technology 5 How Technology Enables Museums to Drive Innovation for Creating Value 5.1 Toward a ‘Shared’ Authority on Cultural Heritage Contents Driving Innovation by Strengthening User Participation from Virtual Museums to Learning and Education Opportunities 5.2 Museums Professionals as Users-Centered Mediators and Information Sources Enablers Within Museums as Information Environments 6 Discussion 7 Conclusions References Measuring Healthcare Performance in Digitalization Era an Empirical Analysis 1 Purpose of Research 2 Theoretical Framework and Applied Theories 2.1 Digitalization in Healthcare 2.2 Measuring Performance in Health Care 3 Research Methods 4 Case Study 5 First Consideration 6 Conclusion References Practice Enterprise and MOOCs in Higher Education Real and Perceived Performances 1 From Simulimpresa to PE 2 New Didactical Technologies and the Evolution of Learning Approach 3 MOOCs and Connective Didactics 4 Roles in PE Quality Assurance 5 The Evaluation of Performances of PE and MOOCs Projects 6 Conclusions References Organizational Followership: How Social Media Communication Affects Employees’ Behavior 1 Introduction 2 Method 3 Results 3.1 The Social Media Experiment 3.2 The Qualitative Approach 4 Discussion 5 Conclusion References Reducing Cognitive Biases Through Digitally Enabled Training. A Conceptual Framework 1 Introduction 2 Including the Human Side in Operations Management 2.1 Toward a Behavioral View of Operations Management 2.2 The Role of Cognitive Bias in Operations Management 3 What Training for Developing Operation Management Skills 4 How Industry 4.0 Technologies May Attenuate Cognitive Biases 5 How Training and Advance Technologies Help to Offset Cognitive Biases. A Conceptual Model References