دوباره درست انجامش بده، ویرایش دوم: ارزیابی بهترین شیوه‌ها در فرآیند تغییر کیفیت

Failure of a quality initiative, either in part or in whole, can happen to any organization. What differentiates successful organizations is that they learn from their failures and do it right the second time. Author Peter Merrill takes you sequentially through the activities required to lead a lasting change, from vision to final realization. More importantly, he stresses the balance between process improvement and people improvement. Throughout the book are checklists, tables, questionnaires, and other helpful tools to support your quality implementation. In addition, Merrill supplies examples showing you what went wrong with other organizations and the successful course of corrections they made. Merrill captures many of the developments of the intervening years since the first edition of this book, particularly Six Sigma and lean. Three completely new chapters on ISO 9000 will draw the reader into systems thinking, discourage overdocumentation, and encourage the use of measurement to drive improvement. The new Chapter 23 shows the linkages between ISO 9000, Six Sigma, and excellence awards. This book embraces the essentials of quality management, presents them in a simple format, and gives you a sense of flow as you implement.

is Your Organization Looking Back On Its Quality Process And Saying, It Failed? Are You Concerned That Tqm Is Just Another Fad, Only To Be Replaced By The Next Improvement Movement? Don't Jump Ship Just Yet. Everyone Experiences Some Failure In His Or Her Quality Improvement Process. Successful Organizations Are Different Because They Learn From Their Failures And Do It Right The Second Time.

the Author Takes You Sequentially Through The Activities Required To Lead A Lasting Change From Vision To Final Realization. More Importantly, He Stresses The Balance Between Process Improvement And People Improvement.

each Brief Chapter Covers A Specific Topic In A Framework, Which Leads You Directly To The Issues That Concern Your Organization. Throughout The Book Are Checklists, Tables, Questionnaires, And Other Helpful Tools To Support Your Quality Implementation. In Addition, Merrill Supplies Examples Showing You What Went Wrong With Other Organizations And The Successful Course Of Corrections They Made.

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helps Companies Take What They Learned From A First Attempt At Implementing A Quality Program, Rethink The Plan, And Move Forward, Stressing The Balance Between Process Improvement And People Improvement. Includes Checklists, Tables, Questionnaires, Case Examples, Sample Forms, And Chapter Summaries. Annotation C. By Book News, Inc., Portland, Or.