Digital Transformation: 13th PLAIS EuroSymposium on Digital Transformation, PLAIS EuroSymposium 2021, Sopot, Poland, September 23, 2021, Proceedings (Lecture Notes in Business Information Processing)

This book constitutes the refereed proceedings of the 13th PLAIS EuroSymposium 2021 which was held in Sopot, Poland, on September 23, 2021. The objective of the PLAIS EuroSymposium 2021 is to promote and develop high quality research on all issues related to digital transformation. It provides a forum for IS researchers and practitioners in Europe and beyond to interact, collaborate, and develop this field. The 10 papers presented in this volume were carefully reviewed and selected from 34 submissions. They were organized in topical sections named: digital enterprises; smart cities; digital education; and innovative methods in data and process analysis. Preface Organization Contents Digital Enterprises Digital Maturity of Retail Enterprises in Ukraine: Technology of Definition and Directions of Improvement 1 Introduction 2 Literature Review 3 Problem Description and Basic Assumptions 3.1 Problem Description 3.2 Basic Assumptions 4 Model Formulation 5 Solution Method 5.1 Basis for Method Selection 5.2 Solution Steps and Procedures 6 Computational Case 6.1 Result Analysis 7 Conclusion References Maturity Models for the Assessment of Artificial Intelligence in Small and Medium-Sized Enterprises 1 Introduction 2 Theoretical Fundamentals 2.1 Artificial Intelligence 2.2 Maturity Models 2.3 Small and Medium-Sized Enterprises 3 Research Methodology 3.1 Problem Definition 3.2 Comparison of Existing Maturity Models 3.3 Determine Development Strategy 3.4 Iterative Maturity Model Development 4 Analysis and Development of AIMM in SMEs 4.1 Problem Definition 4.2 Comparison of Existing Maturity Models 4.3 Determine Development Strategy 4.4 Iterative Maturity Model Development 5 Summary and Outlook References Experience from Attempts to Implement an e-CRM System in an e-Commerce Micro Enterprise 1 Introduction 2 Literature Review 2.1 Critical Success Factors and Most Common Failures in CRM Implementation 2.2 Introducing CRM in e-Commerce Micro Enterprises 3 Research Methodology 3.1 Research Goals 3.2 Research Method 4 Research Results 4.1 The First Attempt to Implement the e-CRM System 4.2 The Second Attempt at Implementing the e-CRM System 4.3 Reasons for Opting Out of the System 5 Discussion 6 Conclusions References The Diagnostic Model for Assessing the State of Stability of an Industrial Enterprise 1 Introduction 2 Literature Review 3 Problem Description and Basic Assumptions 3.1 Problem Description 3.2 Basic Assumptions 4 Model Formulation 4.1 Notation 5 Solution Method 5.1 Basis for Method Selection 6 Computational Case 7 Conclusion References Smart Cities Open Data and Smart City Initiatives for Digital Transformation in Public Sector in Poland. A Survey 1 Introduction 2 Digital Transformation, Open Data and Smart City Concept 3 Big Data Analysis Technologies as a Factor in the Development of Smart City 4 Key Competences in Data Management 5 Characteristics of the Survey and Main Findings 6 Conclusions References The Role of Smart Buildings in the Digital Transformation Era: Insight on China 1 Introduction 2 Literature Review 3 Research Methodology 4 Emerging Results 4.1 The Case of Tencent Binhai Building 4.2 The Case of “0+ Cabin” Building 4.3 The Case of Nanjing Jiangbei New District Civic Center 5 Discussion and Conclusions References Digital Education Digital Education and Information Security in Obstetric Students in COVID-19 Pandemic Times in Peru 1 Introduction 2 Research Methodology 2.1 Research Design and Population Under Study 2.2 Variables 2.3 Data Collection Procedure 2.4 Statistical Analysis 2.5 Ethical Considerations 3 Results 4 Discussion 5 Limitations 6 Conclusions and Future Steps 6.1 Conclusions 6.2 Future Steps 7 Financing 8 Conflict of Interest Appendix References Tools and Services of the Cloud-Based Systems of Open Science Formation in the Process of Teachers’ Training and Professional Development 1 Introduction 1.1 Formulation of the Problem 1.2 Analysis of Recent Research and Publications 1.3 The Aim of the Study 2 Research Methodology 3 The Results of the Study 3.1 The Stages of Designing a Cloud-Oriented System of Training Teachers of Natural and Mathematical Subjects to Work in a Scientific Lyceum 3.2 The Model of the Cloud-Oriented Methodical System of Preparation of Teachers of Natural and Mathematical Subjects for Work in Scientific Lyceum 3.3 Components of the Methodical System of Preparation of Teachers of natural and Mathematical Subjects for Work in a Scientific Lyceum 4 Analysis and Evaluation of Possible Ways for Future Developments and Research Prospects 5 Conclusions and Discussion References Innovative Methods in Data and Process Analysis Convolutional Neural Networks to Protect Against Spoofing Attacks on Biometric Face Authentication 1 Introduction 2 Related Works 3 Neural Network Setup and Configuration 3.1 Creating a Set of Initial Data 3.2 Implementation of Feature Selection Algorithms 3.3 Network Training and Testing 4 Experimental Research 4.1 Research of Network Training Parameters 4.2 Research of Activation Functions 4.3 Research the Number of Layers of the Neural Network 5 Conclusions References Process Mining for the Analysis of Pre-sales Customer Service Process – A Hidden Observation in a Polish Automotive Organization 1 Introduction 2 Application of Process Mining – Assessment of the State of Knowledge and Identification of Cognitive Gaps 2.1 Quantitative Bibliometric Analysis 2.2 Systematic Review of the Literature on the Subject 3 Analysis of the Popularity of the Process Mining Using Google Trends 4 Materials and Methods 4.1 Project of the Research Procedure 4.2 Characteristics of the Research Sample 4.3 Data 5 Results and Discussion 6 Conclusion 7 Limitations of the Completed Study 8 Direction of Further Research 9 Practical Implication 10 Summary References Author Index