Digital HR: A Critical Management Approach to the Digitalization of Organizations in the New Normal Scenario

This book draws on recent debate surrounding the emergence of cognitive intelligence in organizations, exploring the redefinition of the labor market and consequently, employment. Now in its second edition, it has been re-conceived to reflect the huge transformation experienced by organizations and individuals following the COVID-19 pandemic, which has changed our understanding of the meaning of working and has reshaped HRM and its function within organizations. With a particular focus on Human Resource Management (HRM), the authors analyse the socio-cultural transformation of traditional practices and methodologies that are occurring in the workforce. Digital HR presents detailed case studies and interviews with HR managers of large multinational companies, providing comprehensive empirical evidence for academics and students interested in the development of HRM in today’s digital landscape. The book will also be valuable to practitioners and managers looking to adapt the role of HR in their own companies or organizations. Preface to the Second Edition Acknowledgments Contents About the Authors List of Figures 1: Introduction: Digital HR—Embracing the Future of Work 2: The People-Based Approach in Human Resource Management and the Challenges of the New Normal Scenario 1 Introduction 2 Turning Organizations Inside Out: The Theoretical Origins of a People-Based Approach 3 Positive Effects of a People-Based Approach on Organizational Performance 4 Current Challenges to a People-Based Approach in the New Normal 5 Conclusion References 3: The Cognitive Technology Revolution: A New Identity for Workers 1 Introduction: A New Context of Work 2 A New Workforce 3 A New Meaning of Work 4 A New Career Identity 5 Conclusion References 4: The Cognitive Technology Revolution: A New Role of HR Practices? 1 Introduction 2 Digital Processing and the Use of People Analytics and Big Data in HRM 3 Intelligent Automation: Challenges and Opportunities of Robotics for HRM 4 Organizational Network Analysis: When Cognitive Technology Helps HR to See “Beyond the Chart” 5 Conclusion References 5: Digital Enablers as Strategic Allies of HRM Practices in the Cognitive Technology Era 1 Introduction 2 Enterprise Social Media: Social Collaboration at Work 3 Social Collaboration Platforms: How the Workplace Turns Digital 4 Challenges and Opportunities of the Digitalization of HRM 5 People Analytics, HR Analytics, or Cognitive People Analytics? From Theory to Practice 6 Conclusion References 6: How to Develop Digital HRM Practices in the Cognitive Technology Era: Evidence from a Case Study 1 Introduction 2 Social Collaboration as a People-Based HRM Practice: From Theory to a Case Study 3 Inside Social Collaboration: The PPP3.0 Platform 4 Concluding Remarks: The Transformation of HRM from an Analogical to a Social Process References 7: Conclusion References 8: Some Final Thoughts and What Lies Ahead 1 Premise 2 HR and the Workforce Deserve Explainable AI 3 A Conscientious and Mindful Approach 4 Evidence-Based and Ethical HR Analytics 5 Cultivating an Ethical Mindset and Establishing an Ethical Ecosystem 6 Conclusion References Index