Digital Enterprise Design & Management: Proceedings of the Second International Conference on Digital Enterprise Design and Management DED&M 2014 (Advances in Intelligent Systems and Computing, 261)

This book contains all refereed papers that were accepted to the second edition of the « Digital Enterprise Design & Management » (DED&M 2014) international conference that took place in Paris (France) from February 4 to February 5, 2014 . These proceedings cover the most recent trends in the emerging field of Digital Enterprise, both from an academic and a professional perspective. A special focus is put on digital uses, digital strategies, digital infrastructures and digital governance from an Enterprise Architecture point of view. The DED&M 2014 conference is organized under the guidance of the Center of Excellence on Systems Architecture, Management, Economy and Strategy and benefits from the supports of both the Orange - Ecole Polytechnique - Télécom ParisTech "Innovation and Regulation" Chair and the Dassault Aviation - DCNS - DGA - Thales - Ecole Polytechnique - ENSTA ParisTech - Télécom ParisTech "Complex Systems Engineering" Chair. Digital Enterprise Design & Management Preface 7 Organization 11 Contents 15 Section A Regular Papers 21 Designing Future Enterprises 22 1 The Relationship Challenge 22 2 The Enterprise Design Idea 23 3 Strategic Design 25 4 Enterprise Aspects 26 5 Case Study: The United Nations UNISDR Agency 31 References 33 The Customer Relationship Management at the Era of Smartphones: Study of the Project Mobile-Dinar within the Arab International Bank of Tunisia 34 1 Introduction 34 2 Theoretical Background 35 2.1 Factors of Success and Failure of the Customer Relationship Management 35 3 Operating and Statistical Framework 37 3.1 Presentation of the Mobile-Dinar 38 3.2 Methodology 38 3.3 Results of the Data Analysis Resulting from the Questionnaire 39 3.4 Results of the Exploratory Interviews 40 3.5 Summary of the Results and Recommendations 41 4 Conclusion 41 References 42 A Journey from Big Data to Smart Data 43 1 Introduction 43 2 A Journey from Big Data to Smart Data 44 2.1 What Is? 44 2.2 What For 45 2.3 Key Issues 45 2.4 What You Need to Know 45 3 Use Cases 46 4 Conclusion 50 4.1 What Are the Main Features Links to the Big Data to Smart Data Closed Loop 50 4.2 What Are the Main Risks of Not Implementing a Strong Business Intelligence Practice for the Enterprise? 51 References 51 Harnessing Multimodal Architectural Dependencies for IT-Business Alignment and Portfolio Optimization: A Statistical Approach 52 1 Introduction 52 1.1 Related Work 54 1.2 The SBB Information Systems Landscape 54 2 Methods 56 2.1 From Metamodel to Dependency Graphs 56 2.2 The Markov Chain Monte Carlo (MCMC) Gibbs Sampler 56 2.3 Tools 59 3 Results 59 3.1 Project Indirect Impacts in the Application Landscape 59 3.2 Inter-Project Dependencies 60 4 Discussion 61 References 63 Towards a Model-Driven-Architecture Process for Smart Grid Projects 64 1 Introduction 64 2 Approach 66 3 Case Studies 67 3.1 INTEGRA 68 3.2 DISCERN 70 3.3 Comparison 72 4 Conclusions and Future Work 74 References 75 SP-AHP: An IT System for Collaborative Multi-criteria Decision-Making 76 1 Introduction 76 2 The Analytic Hierarchy Process 77 3 Collaborative Decision-Making with SP-AHP 78 3.1 Assessment Configuration 79 3.2 Assessment Execution 80 4 Example: Assessment of Manufacturing Process Chains 82 5 Functionalities and Software Architecture of SP-AHP 83 6 Conclusion 86 References 87 Blueprinting for Technology-Based Service: Decoupling of Physical-Virtual Layers 88 1 Introduction 88 2 Technology-Based Service 90 3 Decoupling Physical-Virtual Layers 92 3.1 Conceptualization 92 3.2 Visualization 92 3.3 Illustration 93 4 Discussion and Conclusion 97 References 98 Urbanization of Information Systems: An Outdated Method? 100 1 Introduction 100 2 The Assumptions of Urbanization 101 2.1 Urbanization, in a Nutshell 101 2.2 The Metaphor of the City 102 2.3 The Functional Model for the IS, Some Consequences 103 3 A New Urbanization Paradigm, The Multipolar City 104 4 From a Functi on-Based to a Flow-Based Urbanization 105 5 Conclusion 108 References 108 Improving Sustainability of Energy Production: Design of a Demand Side Management System Using an Auction Model 109 1 Introduction 110 2 The Case Study 110 3 MAS Architecture for DSM Application 112 3.1 Implementation of the Proposed Auction Model 114 4 Experimental Live Tests 116 4.1 System with the Air Conditioner Plant Managed by the Proposed Power Management System 116 5 Discussion and Conclusions 118 References 119 A Dynamic Agent-Based Modeling Framework for Digital Business Models: Applications to Facebook and a Popular Portuguese Online Classifieds Website 120 1 Introduction 120 2 Digital Business Characteristics 121 2.1 Free and Freemium Models due to Low Cost Per User 121 2.2 Viral Marketing 121 2.3 Intense Competition 122 2.4 Difficulty in Implementing Legal Protections 122 2.5 Product and Marketing Integration 122 2.6 Network Effects 122 2.7 Pricing of Information Goods/Services 123 3 Agent Based Modeling Approaches to Simulate Business Environments 123 3.1 Diffusion of Innovations 124 3.2 Word of Mouth 124 4 The DYNAMOD Framework 125 5 Case Study 1 – CustoJusto.pt 126 5.1 Modeling Process 126 5.2 Modeled Scenarios 127 6 Case Study 2 – Facebook 129 6.1 Scenario 1 – Simple Forecast 130 7 Conclusions 131 References 131 The Impact of 3D Printing Technologies on Business Model Innovation 133 1 Introduction 133 2 Categorising Business Model Innovation 135 3 A Introduction to 3D Printing Technologies 137 4 How 3D Printing Can Revolutionise Business Model Innovation 139 4.1 Innovation in Business Model Components 139 4.2 Innovation in Business Model Innovation 142 5 Conclusion 144 References 144 Section B Posters 147 Accelerating Innovation through Modular Design (API) 149 The Logic of the Reference in the IT Economy 150 Conceptual Design and Simulation of an Automotive Body Shop Assembly Line 152 Using Models for Building Strong Organizations 154 Quantifying Risk of Acquisition Portfolios 156 Lessons Learned from Context-Aware Services with Real Users for Real Applications in Real Spaces 157 Reference 158 Five Key Priorities for Enterprise Architects Involved in Cloud and Data Center Projects 159 Towards an Integrated Management of Business Models and Enterprise Architecture – Potentials and Conceptual Model 161 Why the Online Customer Reviews Are Inconsistent? Textual Review vs. Scoring Review 163 Author Index 164 Front Matter....Pages 1-19 Front Matter....Pages 1-1 Designing Future Enterprises....Pages 3-14 The Customer Relationship Management at the Era of Smartphones: Study of the Project Mobile-Dinar within the Arab International Bank of Tunisia....Pages 15-23 A Journey from Big Data to Smart Data....Pages 25-33 Harnessing Multimodal Architectural Dependencies for IT-Business Alignment and Portfolio Optimization: A Statistical Approach....Pages 35-46 Towards a Model-Driven-Architecture Process for Smart Grid Projects....Pages 47-58 SP-AHP: An IT System for Collaborative Multi-criteria Decision-Making....Pages 59-70 Blueprinting for Technology-Based Service: Decoupling of Physical-Virtual Layers....Pages 71-82 Urbanization of Information Systems: An Outdated Method?....Pages 83-91 Improving Sustainability of Energy Production: Design of a Demand Side Management System Using an Auction Model....Pages 93-103 A Dynamic Agent-Based Modeling Framework for Digital Business Models: Applications to Facebook and a Popular Portuguese Online Classifieds Website....Pages 105-117 The Impact of 3D Printing Technologies on Business Model Innovation....Pages 119-132 Front Matter....Pages 133-134 Accelerating Innovation through Modular Design (API)....Pages 135-135 The Logic of the Reference in the IT Economy....Pages 137-138 Conceptual Design and Simulation of an Automotive Body Shop Assembly Line....Pages 139-140 Using Models for Building Strong Organizations....Pages 141-142 Quantifying Risk of Acquisition Portfolios....Pages 143-143 Lessons Learned from Context-Aware Services with Real Users for Real Applications in Real Spaces....Pages 145-146 Five Key Priorities for Enterprise Architects Involved in Cloud and Data Center Projects....Pages 147-148 Towards an Integrated Management of Business Models and Enterprise Architecture – Potentials and Conceptual Model....Pages 149-150 Why the Online Customer Reviews Are Inconsistent? Textual Review vs. Scoring Review....Pages 151-151 Back Matter....Pages 153-153 "This book contains all refereed papers that were accepted to the second edition of the " Digital Enterprise Design & Management " (DED & M 2014) international conference that took place in Paris (France) from February 4 to February 5, 2014 . These proceedings cover the most recent trends in the emerging field of Digital Enterprise, both from an academic and a professional perspective. A special focus is put on digital uses, digital strategies, digital infrastructures and digital governance from an Enterprise Architecture point of view. The DED & M 2014 conference is organized under the guidance of the Center of Excellence on Systems Architecture, Management, Economy and Strategy and benefits from the supports of both the Orange - Ecole Polytechnique - Télécom ParisTech "Innovation and Regulation" Chair and the Dassault Aviation - DCNS - DGA - Thales - Ecole Polytechnique - ENSTA ParisTech - Télécom ParisTech "Complex Systems Engineering" Chair. ."--Font no determinada