Developing the Positive, Healthy & Safe Workplace : A 7-step Management Process Leading to a Culture of Personnel Safety and Security: Guide for Government and Corporate Managers and Leaders

A Seven Step Management Process Leading to a Culture of Personnel Safety & Security Guide for Government and Corporate Managers and Leaders There is nothing more destructive to teamwork and personal security than threats, bullying and potential physical violence - whether from inside or from an external source. Good management and good leadership start with a workforce that is secure and safe. This book is about the most fundamental of human fears - violence. The author is a nationally recognized expert on all aspects of workplace quality, employee development, leadership and workplace security. Her thought provoking seminars and books have brought practical solutions to the challenges of leadership. In this book, Rita presents a 7-step process for use by management and staff to deal head on with safety and security concerns. Once you understand the cause and types of workplace violence, you can then develop a plan to interrupt it, mitigate its effects or, ideally, eliminate it completely from the workplace. Effective workplace violence prevention (WVP) programs are essential to identify potential trouble spots and trouble makers, minimize the impact of any outbreaks and ensure all members of staff know what policies are in place to protect and safeguard them. The book is packed with useful tips, best practices, case studies and checklists that walk you through the process from understanding the violence cycle to implementing an effective WVP program and ensuring that all management and employees are aware of it. There are practical tips on managing conflict - from bulling to domestic violence, dealing with mental health concerns and avoiding negligent hiring. There are sections on improving safety and security for workers in the field and detailed advice on what to do in the event of an outbreak of violence. There are also sample documents that can be used to create workplace violence policies, report personnel policies and forms. If your organization already has a WVP program in place, you still need to read this book to see how the program can be improved using the many cited best practices and case studies. If your organization doesn't have a workplace violence prevention program this book is an essential read - not just for the managers who will have to implement it but all employees who are concerned about the safety of themselves and their colleagues. For more details, visit www.GTIBookstore.com Contents......Page 10 Introduction......Page 14 The Challenges......Page 21 Step 1. Understanding the Violence Cycle......Page 30 Five Ways to Manage Conflict......Page 32 Step 2. Uncover Workplace Bullying......Page 50 The Burden of Bullying......Page 53 Prevention......Page 61 Domestic Violence and Stalking in the Workplace......Page 66 Personality Disorders......Page 72 Bipolar Disorder......Page 75 Schizophrenia......Page 76 Interviewing Persons With Mental Health Issues......Page 77 Behavioral Management of the “Insight Resistant” Person......Page 79 Interest-Based Problem Solving......Page 80 Customer Service: Check Yourself Out......Page 84 Case Studies......Page 85 Safety Tips for Home Visitors and Workers in the Field......Page 111 Unarmed Threat – Managing a Potentially Violent Incident......Page 114 Armed Threat......Page 115 Desk Cards......Page 116 Dealing with the Aftermath......Page 119 Step 6. Avoid Negligent Hiring......Page 122 Form a Threat Management Planning Group......Page 130 Legal Considerations......Page 134 Resources......Page 138 Attachment 1. Workplace Violence Policy......Page 142 Attachment 2. Personnel Policy Example......Page 143 Attachment 3. FBI’s Questions to ask in a Threat Assessment......Page 145 Attachment 4. Threat Assessment......Page 147 Attachment 5. The Changing Role of Law Enforcement......Page 153 Attachment 6. Violence Against Health Care Workers......Page 157 Attachment 7. Prevention Strategies for Retail Workers......Page 159 Attachment 8. School Safety......Page 160 Attachment 9. Profile of an Active Shooter......Page 163 Attachment 10. Sample Directive – Reporting Assault, Harassment, Interference, Intimidation or Threat......Page 170 Attachment 11. Terrorism......Page 178