Designing Performance Appraisals: Assessing Needs and Designing Performance Management Systems in the Public Sector (Managing the Public Service: Strategies for Improvement Series)

The purpose of this publication is fourfold. It aims to - respond to the pressures for improvement in the delivery of public services - design a performance management appraisal system suitable for particular countries, states, organizations, employers & employees - demonstrate how to measure performance, using case studies from Barbados, Samoa & Tonga - determine how the performance appraisal system can be institutionalized in the entire administrative system.The overall approach is to conduct a needs assessment in the ministries, then to design an appropriate appraisal instrument, train its users & finally, install the system so that it becomes part & parcel of the public service machinery. The emphasis on developing techniques of designing the performance appraisal instrument itself. Foreword Acknowledgements Introduction Socio-economic and organisational environment The disintegration of the pre-independence appraisal system The pressures for change Performance management: ends or means Needs assessment Designing the system Implementing the system Performance management training Institutionalisation of the performance management system Designing performance appraisal systems Needs analysis and design of performance management systems in the samoan public service Tonga x, 170 p. : 24 cm Includes bibliographical references