Design That Cares: Planning Health Facilities for Patients and Visitors (J-B AHA Press Book 142)

Design That Cares: Planning Health Facilities for Patients and Visitors, 3rd Edition is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third edition includes new information about how all aspects of health facility design – site planning, architecture, interiors, product design, graphic design, and others - can meet the needs and reflect the preferences of customers: patients, family and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors. Design that Cares provides the definitive roadmap to improving customer experience by design. Customer-focused, evidence-based facility design promotes better health care delivery

Design That Cares is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third edition includes new information about how all aspects of health facility design – site planning, architecture, interiors, product design, graphic design, and others - can meet the needs and reflect the preferences of customers: patients, family and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors.

The book explains the need for humanistic, evidence-based health facility design, with chapters on arrival and exterior wayfinding, interior wayfinding and the circulation system, waiting and reception areas, diagnostic and treatment areas, as well as inpatient rooms and baths. Later chapters discuss access to nature, particular user groups, such as people with functional limitations, and unique places, such as Emergency Departments. The book concludes with a discussion of user participation in health facility design and practical methods for making this happen effectively.

Throughout the book, relevant research is flagged and research-based design guidelines are highlighted. At the end of each chapter, Design Review questions enable design decision-makers to knowledgeably assess documents, such as site plans, floor plans, functional space programs, and drawings, with an eye to the likely effects of proposed design features on intended users. For students, chapter summaries, learning objectives, and end-of-chapter review questions help facilitate a solid understanding.

Health care organizations that pride themselves on customer-driven visions and user-friendliness can demonstrate their commitment by designing for patients' and visitors' needs. Design that Cares provides the definitive roadmap to improving customer experience by design.

Chapter 4: Interior Wayfinding and the Circulation System -- Finding One's Way through a Health Facility -- Corridor Functions and Amenities -- Traveling from Floor to Floor -- Summary -- Design Review Questions -- References -- Chapter 5: Reception and Waiting Areas -- Entering a Reception and Waiting Area -- Reception Areas -- Waiting Areas -- Summary -- Design Review Questions -- References -- Chapter 6: Diagnostic and Treatment Areas -- Accommodating Patients' Needs in Diagnostic and Treatment Areas -- Summary -- Design Review Questions -- References -- Chapter 7: Inpatient Rooms and Baths Acute Care Inpatient Rooms -- Inpatient Lounges -- Accommodating Visitors -- Intensive Care Units -- Summary -- Design Review Questions -- References -- Chapter 8: Access to Nature -- The Importance of Nature in Healthcare Facilities -- Valuing Access to Nature in Healthcare Facilities -- Designing Outdoor Spaces for Healthcare Facilities -- Bringing the Outdoors In -- Summary -- Discussion Questions -- Design Review Questions -- References -- Chapter 9: Users with Disabilities -- Statistics Regarding Users with Disabilities -- Federal Legislation on Disability Rights -- Universal Design Conducting High-Quality Healthcare-Facility Design Research -- Research Claims -- Integrating Design Research into the Design Process -- Objectives for Future Healthcare-Facility Design Research -- Summary -- Discussion Questions -- References -- Chapter 3: Arrival and Exterior Wayfinding -- Traveling to a Healthcare Facility -- Exterior Wayfinding -- Main Entrance Drop-Off Area -- Parking -- Transition between Parking and the Building Entrance Area -- The Main Entrance Area -- First Destinations -- Summary -- Discussion Questions -- Design Review Questions -- References Design Considerations for Patients and Visitors with Mobility Disabilities -- Design Considerations for Patients and Visitors with Hearing Disabilities -- Design Considerations for Patients and Visitors Who Are Blind or Have Low-Vision -- Design Considerations for Older Patients and Visitors -- Design Considerations for Obese Patients -- Summary -- Design Review Questions -- References -- Chapter 10: Special Places and Services -- Special Places -- Special Services -- Summary -- Discussion Questions -- Design Review Questions -- References Title Page -- Copyright -- Dedication -- Acknowledgments -- Foreword -- Authors' Introduction to the Third Edition -- About the Authors -- Chapter 1: Introduction -- Projections and the Direction of Healthcare -- Healthcare: Changing Within -- Design as a Component of High-Quality Healthcare -- Designing for Patients and Visitors -- The Facility Design Process -- Summary -- Discussion Questions -- References -- Chapter 2: A Look at Current Healthcare-Facility Design Research -- Design Research in Relation to Current Trends in Healthcare Teach Like a Champion 2.0 is a complete update to the international bestseller. This teaching guide is a must-have for new and experienced teachers alike. Over 700,000 teachers around the world already know how the techniques in this book turn educators into classroom champions. With ideas for everything from classroom management to inspiring student engagement, you will be able to perfect your teaching practice right away.