Design, Operation and Evaluation of Mobile Communications : Second International Conference, MOBILE 2021, Held As Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings

This conference proceeding LNCS 12796 constitutes the thoroughly refereed proceedings of the 2nd International Conference on Design, Operation and Evaluation of Mobile Communications, MOBILE 2021 which was held as part of the 23rd HCI International Conference, HCII 2021 as a virtual event, due to COVID-19, in July 2021. The total of 1276 papers and 241 posters included in the 39 HCII 2021 proceedings volumes were carefully reviewed and selected from 5222 submissions. MOBILE 2021 includes a total of 27 papers; they were organized in topical sections named: Designing, Developing and Evaluating Mobile Interaction Systems and User Experience, Acceptance and Impact of Mobile Communications. Foreword HCI International 2021 Thematic Areas and Affiliated Conferences Contents Designing, Developing and Evaluating Mobile Interaction Systems Design of Customer Satisfaction Evaluation System Based on Big Data 1 Introduction 2 Literature Review 2.1 Review of Foreign Literature 2.2 Domestic Literature Review 2.3 Summary of Research at Home and Abroad 3 System Design 3.1 Technical Framework 3.2 Function Map 3.3 Analysis Method of Big Data Mining 4 Conclusions References The Evaluation Framework for Wearable Devices Service Quality Based on SERVQUAL Model 1 Introduction 2 Literature Review 2.1 Wearable Devices Service Quality Evaluation System of China Mobile 2.2 SERVQUAL Model 3 Evaluation Framework Based on SERVQUAL Model 4 Discussion and Conclusions References Customer Satisfaction Evaluation Method Based on Big Data 1 Introduction 2 Customer Satisfaction Evaluation Methods Based on Big Data 2.1 Based on Business Big Data Evaluation 2.2 Evaluation Based on Crawler Big Data 2.3 Based on Hardware Big Data Evaluation 3 Discussion and Conclusion References Investigation of Information Requirements for Smartwatch-Based Evacuation Support System 1 Introduction 1.1 Background and Motivation 1.2 Our Contributions 2 Related Studies 2.1 Navigation Using a Smartwatch 2.2 Support for Evacuation Activities 3 Minimum Required Information 3.1 Investigation of Information to Be Provided 3.2 Details of Providing Information 4 Verification Experiment 4.1 Experiment Outline 4.2 Setting of Dangerous Locations 4.3 Participants 4.4 Results 5 Conclusions References Application of Improved DTW Algorithm in Smart Home Industry 1 Research Background and Significance 2 Smart Home 2.1 Concept 2.2 Technical Features 3 Application of Intelligent Voice Interaction Technology in Smart Home 3.1 Application 3.2 Problems 4 DTW Algorithm 5 Improvement of DTW Algorithm 6 Improvement of Endpoint Detection Algorithm in DTW Algorithm 7 Conclusion References Research on Risk Management of Digital Currency Based on Blockchain Technology in Mobile Commerce 1 Introduction 2 Research Method and Main Innovation 3 Research Reviewed 4 Basic Conception of Blockchain and Digital Currency 4.1 Blockchain 4.2 Digital Currency 5 Advantages of Blockchain-Based Digital Currency 5.1 Low Costs and High Payment Efficiency 5.2 High Security 5.3 Distributed Ledger 5.4 Decentralization 6 Anonymity 6.1 Transaction Irreversibility 6.2 Promote the Development of Inclusive Finance 6.3 Build an Efficient and Sound Financial System 7 The Application of Blockchain in Financial Field 7.1 Application in Digital Currency 7.2 Application in Payment and Settlement 7.3 Application in the Field of Digital Direct Financing Platform 7.4 Application in the Risk Management 8 Risks of Digital Currency 8.1 Legal Risk 8.2 Speculative Risk 8.3 Security Risk 8.4 Anonymous Risk 8.5 Transaction Risk 8.6 Policy Risk 8.7 Threaten Financial Stability 8.8 Energy Risk 9 Current Supervision Situation of Digital Currency 9.1 Rigid Supervision Model 9.2 Flexible Supervision Model 9.3 Regulatory Sandbox Model 10 Main Problems in the Supervision of Digital Currency 10.1 Lack of Key Legislation 10.2 Differences in the Regulation 10.3 The Protection of User Privacy Needs to Be Strengthened 10.4 Subsequent Disputes Involved in the Automatic Execution of Smart Contracts Need to Be Solved Urgently 11 Regulatory Recommendations for Blockchain Technology in the Financial Field 11.1 Promote Relevant Regulatory Legislation of Blockchain Technology 11.2 Establish Transboundary Joint Response Mechanism 11.3 Pay Attention to Legal Positioning and International Policy Coordination 11.4 Use Regulatory Technology to Improve Financial Regulatory Capabilities 12 Conclusion References Developing a Mobile Learning Application for Preschooler 1 Introduction 2 Literature Review 2.1 Mobile Learning 2.2 Word Puzzle 2.3 Color Training 2.4 Sound Training 2.5 Game Based Training 2.6 No Scoring Games 3 Methodology 4 Result and Findings 5 Conclusions and Recommendations References Transformation the Business of eCommerce Through Blockchain 1 Background 2 Blockchain Technology in eCommerce 2.1 Libry 2.2 Steem 2.3 D Tube 2.4 Monetha 2.5 AORA 3 Challenges 4 Findings 5 Conclusion References Task Characteristics and Participants’ Creative Performance in Crowdsourcing Contexts 1 Introduction 2 Theoretical Background 2.1 Crowdsourcing and Creative Performance 2.2 Work Design Theory 2.3 Crowdsourcing Motivation 3 Research Model 3.1 Effects of Task Characteristics on Participant’s Motivations 3.2 Effects of Participant’s Motivation on Creative Performance 4 Method 4.1 Platform 4.2 Case Study 4.3 Empirical Research 5 Conclusion and Future Research References Design City Trip Management App in the Kuala Lumpur Context During Pandemic Covid-19: A Preliminary Research Case 1 Introduction 2 Literature Review 2.1 Pandemic and Tourism 2.2 Mobile App to Complement/Enhance SOP 3 Methodology 4 Results and Discussions 4.1 Design and Implementation 4.2 User Interface Design 4.3 Business Logic Design 4.4 Device-Based Testing Result 4.5 Discussions 5 Conclusion References Towards Efficient Distance Studies: Online Course Management System (CMS) 1 Introduction 1.1 Problem Statement, Aim and Objective 2 Literature Review 3 Research Methodology 4 Results and Discussion 4.1 Implementation 5 Conclusion and Future Works References A Review on the Research of Producer Services Supply Chain in China 1 Introduction 2 Definition of Connotation of Manufacturing Supply Chain 2.1 Definition of Producer Services Supply Chain for Manufacturing 2.2 Characteristics of Producer Services Supply Chain for Manufacturing Industry 3 The Influencing Factors of Supply Chain Coordination Between Manufacturing Industries and Producer Services in China 4 Analysis on the Application of Producer Services Supply Chain in China 5 Conclusion References An Evaluation on Entity Extraction and Semantic Similarity Metrics to Facilitate Medical Text Analysis Based on WordNet 1 Introduction 2 Methods 2.1 Dataset 2.2 Medical Entity Extraction 2.3 Evaluation for Semantic Similarity Estimation 3 Results 4 Discussions 5 Conclusions References Investigating Issues Related to VAT Collection and Management in Chinese Mobile Commerce 1 Introduction 2 Current Situation of VAT Collection and Administration Development of Mobile Commerce in China 2.1 Definition and Current Situation of Mobile Commerce 2.2 Policies on VAT Collection and Administration in China 2.3 Current Status of VAT Research on Mobile Commerce 2.4 VAT Collection and Control Issues for Mobile Commerce 3 International Practice in the Collection and Administration of VAT on Mobile Commerce 3.1 OECD Tax Policies 3.2 EU Tax Policy 3.3 Other Countries 4 Challenges to VAT Collection and Administration in Mobile Commerce 4.1 The Criteria for Determining the Subject and Object of Taxation Need to be Improved 4.2 Difficulty in Determining the Place of Taxation and the Scope of Tax Territorial Jurisdiction 4.3 Unclear Criteria for Determining the Nature of Business for VAT Administration 4.4 Difficulty in Obtaining Information for VAT Administration and Significant Information Asymmetry 4.5 The VAT Tax Collection and Administration System is not yet Perfect 5 Measures to Improve the Effectiveness of VAT Collection and Administration Under the Mobile Commerce Model 5.1 Clarifying the Basic Determination Criteria for VAT Levy 5.2 Exploring New Standards for VAT Collection and Administration and Building a New Model of Tax Collection and Administration 5.3 Enhancing Data Sharing with the Help of Big Data and Blockchain Technology 5.4 Combining Satellite Navigation Systems to Identify the Location of the Transaction 5.5 Improving Tax Collection and Administration Contracts for Mobile Commerce to Enhance Tax Compliance of Tax Payers 6 Conclusion References Competitive Intelligence in Technological Innovation: An Exploratory Study 1 Introduction 2 Literature Review 3 Research Design 3.1 Research Questions 3.2 Method 4 Data Analysis and Results 5 Conclusion and Future Research References User Experience, Acceptance and Impact of Mobile Communications Accessibility Challenges of Video Conferencing Technology 1 Introduction 2 Experiences with Video Conferencing Technology 2.1 One-on-One Meetings 2.2 The Mental Screen and Display Biases 2.3 Large Group Meetings 2.4 The Five Senses Theory 3 Best Practices Using Existing Technologies 4 Upcoming Technologies 5 Accessibility in Education 6 Areas for New Development for Education and Beyond 7 Advocacy Needed 8 Conclusion References Technology Craving and Withdrawal: Exploring Compulsive Mobile App Use 1 Introduction 1.1 Compulsive Mobile App Use 1.2 Technology Craving 1.3 Technology Withdrawal 2 Hypothesis Development 2.1 What Drives Compulsive Use - Craving 2.2 What Drives Compulsive Use – Withdrawal 3 Research Methodology 3.1 Research Design 3.2 Hypothesis Testing 4 Discussion 4.1 Implications and Directions for Future Research References The Use of mPOS in Mexico 1 Introduction 2 Reviewed Literature and Hypotheses Formulation 2.1 Lifestyle 2.2 Reduction of Carbon Footprint 2.3 Ease of Use 3 Methodology for the Study 3.1 Questionnaire Design 3.2 Sampling for the Study 4 Results 4.1 mPOS Use Measurement Model 4.2 MPOS Use Structural Model 5 mPOS Results Discussion 5.1 mPOS Use Managerial Discussion 5.2 mPOS Use Limitations and Future Discussion References Augmented Reality-Based Dance Training System: A Study of Its Acceptance 1 Introduction and Motivation 2 Statement of the Problem 3 Design of the Study 4 Sampling Process and Techniques 5 The Instrument Designs 6 Design of ARDTS 6.1 Single User Layout 6.2 Multi User Mode Layout 7 Statistical Analysis Method 8 Results 9 Conclusion References Stakeholder Perceptions in the Context of Community Risk Reduction (CRR): Self-reported Hazards as Two-Way Communication Between First Responders and the Communities They Serve 1 Introduction 2 Related Work 2.1 Community Involvement: Current Domains and Directions 2.2 The Changing Landscape of Emergency Response 3 Method 4 Results 4.1 Thematic Analysis 4.2 Framework for Public Participation 5 Discussion 5.1 Practical Implications 5.2 Theoretical Implications 5.3 Conclusion References Global Challenges of Mobile Communication 1 Introduction 2 Interruption of Traditional Business Models 3 Threats to Privacy 4 Cyberbullying 5 Unethical Behavior in the Workplace 6 Undesirable Impact of Texting 7 Online Piracy 8 Conclusion References The Impact of Mobile IT on the Service Innovation Performance of Manufacturing 1 Introduction 2 Theory and Hypotheses 2.1 MIT 2.2 Research on the Impact of IT Capabilityon the Service Innovation Performance of Enterprise 3 Theoretical Model 4 Reliability and Validity of Questionnaire Data 4.1 Study Design 4.2 Descriptive Analysis 5 Hypothesis Testing 5.1 Fitting Analysis of the Model 6 Hypothesis Testing 7 Conclusion References User Co-creation Value of Short-Video Platform from the Perspective of Interactivity: The Mediating Role of Psychological Attachment 1 Introduction 2 Theoretical Background 2.1 User Value Co-creation 2.2 Psychological Attachment 2.3 Interactivity 3 Research Model and Hypothesis 3.1 Psychological Attachment and Value Co-creation 3.2 Interactivity and Value Co-creation 3.3 Mediating Role of Psychological Attachment 4 Research Method 4.1 Data Collection 4.2 Instrument 4.3 Sample Profile 4.4 Results 5 Discussion and Conclusion 5.1 Discussion 5.2 Implications for Theory 5.3 Implications for Practice 5.4 Limitations Appendix References Bibliometric Structured Review of Mobile Information Systems 1 Introduction 2 Synopsis of Mobile Information Systems 3 Bibliometric Methodology 4 Analysis 4.1 Trends of MobIS Research 4.2 Yearly Articles vs Citation 4.3 MobIS Sources Citation 4.4 MobIS Distribution of Research Methods and Theories 4.5 Authors Productivity Over Time 4.6 MobIS Relevant Keywords 4.7 MobIS TCCM Analysis 5 MobIS Results, Discussion and Conclusion 5.1 Managerial Implications and Direction for Future Studies 5.2 Study Limitations References Analysis of Malaria Information on a Social Media Platform 1 Introduction 2 Literature Review 2.1 Malaria in Africa 2.2 Health Information Seeking Online, Social Media, and YouTube 2.3 MDS/Information Visualization 2.4 Data Mining on Social Media for Other Diseases and Especially for Malaria 3 Research Method 3.1 Data Collection 3.2 Cleansing Collected Videos 3.3 Subject Analysis 3.4 Data Organization 3.5 MDS Analysis 4 Results and Discussion 4.1 Summary of Collected Data/Descriptive Data Analysis 4.2 Creation of Schema 4.3 Visualization Analysis 4.4 Discussion 5 Conclusion References The Influence and Prospect of Mobile Communication Technology on Advanced Manufacturing Industry 1 Introduction 2 The Research Background 2.1 The History of Mobile Communication Technology 2.2 The History of Advanced Manufacturing Industry 2.3 The Influence of Mobile Communication Technology on Advanced Manufacturing Industry 3 The Influence Mechanism of 5G on Advanced Manufacturing Industry 3.1 The Impact of 5G on the Production Process of Advanced Manufacturing Industry 3.2 The Impact of 5G on the Matching of Supply and Demand in Advanced Manufacturing 3.3 Impact of 5G on Cooperation Among Advanced Manufacturing Enterprises 3.4 The Impact of 5G on the Competitive Mode of Advanced Manufacturing Industry 4 Future Outlook of Advanced Manufacturing Industry Closely Dependent on 5G 4.1 Production Automation 4.2 Resource Sharing “Platform” in the Internet of Things Era 4.3 Customized Service Transformation of Advanced Manufacturing Industry 5 Challenges Faced by Advanced Manufacturing Industries in Utilizing Mobile Communication Technology 5.1 Lack of Innovation and Application Capacity Construction 5.2 Lack of Versatile Talents Who Can Take Advantage of 5G 5.3 The Digital Transformation of Advanced Manufacturing Infrastructure Needs to Be Strengthened 5.4 The Technology Concentration of Advanced Manufacturing Is Low 6 Advanced Manufacturing Industry Relying on Mobile Communication Technology 6.1 The World Level 6.2 The National Level 6.3 Industry Level 6.4 Corporate Level References Learners’ Perception on Integration of Human Personality Types on Mobile Learning Platform 1 Introduction 2 Literature Review 2.1 E-Learning 2.2 Human-Computer Interaction 2.3 Graphical User Interface 2.4 User Interface in Mobile Applications 2.5 Personality Types 2.6 The Myers- Briggs Type Indicator (MBTI) 2.7 MBTI as a Research Tool 3 Methodology 3.1 Population and Sample 3.2 Sampling Procedure 3.3 Instrumentation 4 Results and Findings 5 Conclusions and Recommendations References Correction to: Learners’ Perception on Integration of Human Personality Types on Mobile Learning Platform Correction to: Chapter “Learners’ Perception on Integration of Human Personality Types on Mobile Learning Platform” in: G. Salvendy and J. Wei (Eds.): Design, Operation and Evaluation of Mobile Communications, LNCS 12796, https://doi.org/10.1007/978-3-030-77025-9_27 Author Index