آشکارسازی شش سیگما: رویکردی سراسری به بهبود مستمر

Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture.Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larson's approach is based on the seven key elements of Six Sigma: \* Focus on customer satisfaction \* Use of data and systems \* Setting improvement goals \* Team approach \* Employee involvement \* Defining roles \* Personal growth Field-proven in organizations of all types, Larson's methodology can help any company make quality a real and viable strategic objective. Demystifying Six Sigma A Company-Wide Approach to Continuous Improvement 4 Demystifying Six Sigma A Company-Wide Approach to Continuous Improvement 4 Copyright 5 CONTENTS 6 Preface 10 SECTION ONE: THE BASICS OF SIX SIGMA 16 Chapter 1 The Grass Roots of Six Sigma 22 Why It Had to Be Invented 22 The Birth of Six Sigma 24 Black Belts and Green Belts 28 The Required Components 32 Notes 33 Chapter 2 Creating the Cultural Structure 34 Senior Management Roles and Engagement 34 Organizational Development 38 Requirements for Change 42 Note 46 Chapter 3 Preliminary Tasks 47 What Do You Want? 47 Selecting Projects 49 Collecting Data 52 Identifying Required Teams 52 SECTION TWO: A SIX SIGMA CONTINUOUS IMPROVEMENT TEAMING MODEL 54 Chapter 4 Step 1: Create the Operational Statement and Metric 64 Operational Statement 64 Internal and External Defects 68 Metric 72 Variable Data 73 Attribute Data 75 Creating the Metric 78 Chapter 5 Step 2: Define the Improvement Teams 83 Identifying the Required Teams 83 Pareto Diagram 84 Staffing the Teams 88 Determining Required Skills and Knowledge 93 Roles and Responsibilities 93 Rules of Conduct 97 Notes 101 Chapter 6 Step 3: Identify Potential Causes 102 Flowcharting 102 Brainstorming 114 Fishbone Diagram 118 Prioritizing 120 Chapter 7 Step 4: Investigation and Root Cause Identification 123 Action Plan 123 Check Sheet 127 Stratification 137 Histogram 141 Scatter Diagram 145 Chapter 8 Step 5: Make Improvement Permanent 153 Institutionalization 153 Work Method Change 157 Physical Change 157 Procedural Change 160 Training 160 Notes 163 Chapter 9 Step 6: Demonstrate Improvement and Celebrate 164 Back to Focused Metric 164 Success of the Enterprise 166 Team Recognition 168 SECTION THREE: GETTING STARTED 172 Chapter 10 Start Your Journey 174 Do Something 174 The Fallacy of Zero Defects 175 First Steps 178 Before and After 184 Chapter 11 Managing Change 185 Overview 185 Leadership 187 Participation 187 Training 190 A Six Sigma Change Management Model 190 Your Six Sigma Journey 196 Notes 196 Index 198 Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture. Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larson's approach is based on the seven key elements of Six * Focus on customer satisfaction * Use of data and systems * Setting improvement goals * Team approach * Employee involvement * Defining roles * Personal growth Field-proven in organizations of all types, Larson's methodology can help any company make quality a real and viable strategic objective. This self-teaching guide is the fast and easy way to learn Lean Six Sigma-the revolutionary process and quality improvement methodology. You'll learn to analyze projects quickly, identify and eliminate waste, cut costs and grow revenue, and increase quality and efficiency. A 180-day trial version of Lean Six Sigma QI Macros for Excel will be available for download from the author's website. When an entire organization is reaching the highest quality standards, the result is a Six Sigma culture.