تحویل منافع: قابلیت‌های رهبری فنی

Cover -- Copyright Page -- CONTENTS -- LIST OF FIGURES -- ABOUT THE AUTHORS -- FOREWORD -- ACKNOWLEDGEMENTS -- PREFACE -- 1 UNDERSTANDING YOUR CUSTOMERS: HOW TO TRULY DELIGHT THEM -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- 2 SEEING THE BIG PICTURE AND THINKING STRATEGICALLY -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- 3 SEEING NEW OPPORTUNITIES AND RECOGNISING THE UNEXPECTED BEFORE IT HAPPENS -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- 4 BUILDING A SPIRIT OF INNOVATION -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- 5 BEING SEEN AS SOMEONE WHO HELPS CHANGE TO HAPPEN -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- 6 HELPING YOUR TEAM TO COPE WITH THE RIGOURS OF CHANGE -- WHY IS THIS IMPORTANT? -- THE IMPACT OF THE ISSUE -- MAKING SENSE OF IT ALL -- PRACTICAL ADVICE -- THINGS FOR YOU TO WORK ON NOW -- FURTHER FOOD FOR THE CURIOUS -- BIBLIOGRAPHY -- INDEX -- Back Cover In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value Read more... Abstract: In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value. Read more... The development of technical leadership capabilities is often overlooked as a training requirement in organisations but skills such as thinking strategically and recognising opportunities are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe and explain six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value. ''A highly valuable resource based upon sound management principles, with comprehensive and pertinent explanations. Great advice for those at all levels of leadership within the technology sector.'' A.P. Sutcliffe, MSc CCI, MBCS -- ''A very practical and usable guide to improving your working environment, increasing the value of your contribution and enhancing the quality of the legacy you leave behind.'' Tanya Foster-Fitzgerald FBCS, Raytheon, CIO Extensive advertising and review coverage in the leading business and IT media, and direct mail campaigns targeting IT professionals, libraries, and corporate customers.|The development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.