Deaf Rhetoric: An Ecology of Health Communication (SpringerBriefs in Public Health)

Preface Being Isolated in Healthcare Communication Access Settings Purpose of the Book Chapter Previews Acknowledgments Contents List of Figure List of Tables About the Author Abbreviations Chapter 1: Deaf People and Healthcare Communication 1.1 Introduction 1.2 Ten Principles of Disability Justice 1.3 People-First Language 1.4 Two Theoretical Lenses on Deafness 1.4.1 Deaf Studies 1.4.2 Disability Studies 1.4.3 Understanding Legal Obligations Through Deaf Studies and Disability Studies Lenses 1.4.4 Myths of Deafness 1.5 Healthcare Communication Barriers with Deaf and Hard of Hearing Patients 1.5.1 Healthcare Communication Barriers Associated with Cultural Conflict 1.5.2 Healthcare Communication Barriers Associated with Intersectionality 1.6 Advantages and Disadvantages Related to Interpreting Use 1.6.1 Video Remote Interpreting 1.6.2 In-Person Interpreting 1.6.3 Lack of Training Availability 1.7 Conclusion Appendix: Communication Strategies for Working with Deaf and Hard of Hearing Patients Treating Deaf and Hard of Hearing Patients Treating Cultural Deaf Patients References Chapter 2: What Is an Ecology of Health Communication? 2.1 Introduction 2.2 Ecology of Health Communication 2.3 The Dimensions of Complex Systems 2.4 The Physical-Material Dimension 2.4.1 Deaf and Hard of Hearing Patients 2.4.2 Healthcare Professionals 2.5 The Spatial Dimension 2.5.1 Deaf and Hard of Hearing Patients 2.5.2 Healthcare Professionals 2.6 The Psychological Dimension 2.6.1 Deaf and Hard of Hearing Patients 2.6.2 Healthcare Professionals 2.7 The Social Dimension 2.7.1 Deaf and Hard of Hearing Patients 2.7.2 Healthcare Professionals 2.8 The Temporal Dimension 2.8.1 Deaf and Hard of Hearing Patients 2.8.2 Healthcare Professionals 2.9 Conclusion 2.9.1 Comparison Between Deaf and Hard of Hearing Patients and Healthcare Professionals References Chapter 3: Deaf and Hard of Hearing Patients’ Perspectives 3.1 Introduction 3.2 Deaf and Hard of Hearing Patients’ Narratives 3.2.1 BU 3.2.2 DE 3.2.3 ED 3.2.4 IK 3.2.5 JA 3.2.6 ML 3.2.7 RM 3.2.8 RP 3.3 Conclusion 3.3.1 Comparison of Experiences with Video Remote Interpreting and In-Person Interpreting 3.3.2 Comparison of Interpreting Preferences for Critical and Non-critical Care 3.3.3 Deaf and Hard of Hearing Patients’ Recommendations Reference Chapter 4: Healthcare Professionals’ Perspectives 4.1 Introduction 4.2 Healthcare Professionals’ Narratives 4.2.1 BE 4.2.2 EP 4.2.3 GJ 4.2.4 GO 4.2.5 MN 4.2.6 KS 4.2.7 TY 4.2.8 WD 4.3 Conclusion 4.3.1 Comparison of Experiences with Video Remote Interpreting and In-Person Interpreting 4.3.2 Comparison of Interpreting Preferences for Critical and Non-critical Care 4.3.3 Healthcare Professionals’ Recommendations Appendix: Comparison Between Limited English Proficiency Patients and Deaf and Hard of Hearing Patients References Chapter 5: Conclusion and Implications 5.1 Introduction 5.2 Concluding Remarks 5.2.1 Hospital Administrators 5.2.2 Video Remote Interpreting Companies 5.2.3 Healthcare Professionals 5.2.4 Medical Educators and Students 5.3 Implications References Index This book guides healthcare professionals, hospital administrators, and medical interpreters in the United States (and internationally) in ways to better communicate with Deaf and Hard of Hearing (D/HH) patients and sign language interpreters in healthcare settings. It also provides an overview of the healthcare communication issues with healthcare professionals and D/HH patients, and the advantages and disadvantages of using in-person interpreters vs. video remote interpreting (VRI). Due to technology development, hospital administrators have popularized the use of VRI and reduced the number of in-person interpreting services, which have negatively affected the quality of medical interpreting services and patient-provider communication. The COVID-19 pandemic also has accelerated the move toward more VRI, particularly in the US. The book addresses an understudied aspect of access and is written by an international deaf researcher from Japan who uses American Sign Language (ASL) and English as non-native languages. In order to identify appropriate interpreting services for specific treatments, the author focuses on healthcare professionals' and D/HH patients' interpreting preferences for critical and non-critical care in the US, and offers a new theoretical framework, an Ecology of Health Communication, to contextualize and analyze these preferences. The ecological matrix and its five analytical dimensions (i.e., physical-material, psychological, social, spatial, and temporal) allow readers to understand how these dimensions influence healthcare professionals' and D/HH patients' interpreting preferences as well as the treatment outcomes. This book concludes by prioritizing the use of an appropriate interpreter for specific treatments and allocating funds for in-person interpreters for critical care treatments. Deaf Rhetoric: An Ecology of Health Communication is primarily designed for healthcare professional students and professionals, hospital administrators, medical interpreters, VRI companies, and healthcare researchers. Scholars interested in the communication preferences of healthcare professionals and deaf people also will find this text useful. The book counters some of the power differences between healthcare providers and those who use medical services, and subtly reminds others that deaf people are not solely the receivers of medical care but actually are full people. The field of health care is growing and medical schools are increasingly called on to address cultural competencies; this resource provides a needed intervention.