مواجهات حیاتی: [ابزارهایی برای حل وعده‌های شکسته، انتظارات نقض‌شده و رفتارهای ناپسند

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations. - from the foreword by TOM PETERS"Revolutionary ideas...opportunities for breakthrough... - STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People"...unleash the true potential of a relationship or organization and move it to the next level.... - KEN BLANCHARD, coauthor of The One Minute ManagerR and The Secret: What Great Leaders Know - and Do"The most recommended and most effective resource in my library. - STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada"Brilliant strategies for those difficult discussions at home and in the workplace... - SOLEDAD O'BRIEN, cohost of CNN's Morning Edition"This book is the real deal....Read it, underline it, learn from it. It's a gem. - MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)" Furnishes a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats This audiobook teaches skills to increase confidence for effectively resolving tough issues