برنامه‌ریزی و اجرای مدیریت بحران

Crisis management planning refers to the methodology used by executives to respond to and manage a crisis and is an integral part of a business resumption plan. Crisis Management Planning and Execution explores in detail the concepts of crisis management planning, which involves a number of crises other than physical disaster. Defining the term crisis management plan, the book begins by explaining the business continuity plan and how it comprises the prevention, emergency response, and business resumption plans. It examines the stages of a crisis, the four steps needed to manage a crisis, and the executive management team section of the crisis management plan. The book deals with the crisis communications team and plan, reviews development of the crisis management plan, and discusses the command center. The book concludes by illustrating the importance of exercising the plan. Providing a practical methodology, Crisis Management Planning and Execution teaches the business continuity/business resumption professional how to encourage executives to participate in the development of their sections of the crisis management plan. It incorporates a step-by-step process for crafting a plan unique to every company dealing with disasters. THE CRISIS MANAGEMENT PLAN - WHAT IS IT? Introduction What is a "Crisis?" Types of Crises. How Do You Determine which Crises Could Strike Your Company? Why do Companies Need a Crisis Management Plan? Preventing a Crisis from Occurring Summary THE BUSINESS CONTINUITY PLAN - WHAT IS IT? Introduction The Prevention Element - Introduction The Emergency Response Plans in the BCP The Business Resumption Plans in the BCP History & Evolution of the BCP Summary STAGES OF A CRISIS Outline Overview - Introduction The Pre-Crisis Stage The Acute-Crisis Stage The Post-Crisis Stage Summary STEPS IN MANAGING A CRISIS Overview Take Charge Quickly Establish the Facts Tell Your Story Fix the Problem Summary THE EXECUTIVE MANAGEMENT TEAM Introduction Role - During the Pre-Crisis Role - During the Acute Crisis Role - During the Post-Crisis Summary Appendices THE CRISIS MANAGEMENT TEAM Overview Who are the Members of the CMT? Situation - New Crisis - New Circumstances How will the Members of the CMT Perform their Crisis Management Activities Identified in the Service Level Agreement - If Their Offices are Affected? Value of Exercising - the Crisis Management Team Role in Documenting the CMT Service Level Agreement Summary THE CRISIS COMMUNICATIONS TEAM Overview What is a Crisis Communications Plan? Why does an Organization Need a Crisis Communications Plan? Establish a Clearly Defined "Crisis Communications" Policy. Who are the Members of the Crisis Communications Team? Preparing the Spokesperson Work with the News Media? Summary DEVELOPING THE CRISIS MANAGEMENT PLAN Outline Role of the BCP Professional Methodology to Assist the CMT Members to Develop & Document the CMP Does Having a Documented Plan Guarantee Success? Summary CRISIS MANAGEMENT TEAM - COMMAND CENTER What is the Command Center Key Crisis management planning refers to the methodology used by executives to respond to and manage a crisis and is an integral part of a business resumptive plan. Crisis Management Planning and Execution explores in detail the concepts of crisis management planning, which involves a number of crises other than physical disaster. The book also teaches the Business Continuity/Business Resumption professional how to get executives to participate in the development of their sections of the Crisis Management Plan. Readers will see and understand a methodology they can use to get their executives to w Crisis management planning refers to the methodology used by executives to respond to and manage a crisis and is an integral part of a business resumptive plan. The book explores in detail the concepts of crisis management planning, which involves a number of crises other than physical disaster. It also teaches the Business Continuity/Business Resumption professional how to get executives to participate in the development of their sections of the Crisis Management Plan Defines the elements of a business continuity plan including prevention, emergency response, and business resumption plans. This book examines the progressive stages of a crisis, the four steps needed to manage a crisis, and the role of the executive management team.