ارتباطات بحران (راهنماهای علم ارتباطات)

Award-winner Communication Prize 2019 Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. (http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/) http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches Ethics in crisis communication Section VIII – The future The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please (https://www.degruyter.com/view/book/9783110554236/10.1515/9783110554236-toc.xml) see here . The most up to date handbook on crisis communication. The handbook integrates crisis communication with managerial, organizational, societal and cultural aspects. The handbook covers new research themes such as internal crisis communication. Award-winner Communication Prize 2019 **Finn Frandsen** and **Winni Johansen** have won the 2019 **Danish communication prize** (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). **Overview** **Section I – Introducing the field** General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management **Section II – Between text and context** Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication **Section III – Organizational level** To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience **Section IV – Interorganizational level** Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study **Section V – Societal level** Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis **Section VI – Intersocietal level** Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication **Section VII – Critical approaches** Ethics in crisis communication **Section VIII – The future** The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please [see here](https://www.degruyter.com/view/book/9783110554236/10.1515/9783110554236-toc.xml). * The most up to date handbook on crisis communication. * The handbook integrates crisis communication with managerial, organizational, societal and cultural aspects. * The handbook covers new research themes such as internal crisis communication. Finn Frandsen And Winni Johansen Have Won This Year's Danish Communication Prize (kom-pris) For Their World-class Research In Organisational Crises, Crisis Management And Crisis Communication. This Prize Is Awarded By The Danish Union Of Journalists (dansk Journalistforbund) And Kforum. Http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The Aim Of This Handbook Is To Provide An Up To Date Introduction To The Discipline Of Crisis Communication. Based On The Most Recent International Research And Through A Series Of Levels (from The Textual To The Inter-societal Level), This Handbook Introduces The Reader To The Most Important Concepts, Models, Theories And Debates Within The Field Of Crisis Communication. Crisis Communication Is A Young And Very Vibrant Field Of Research And Practice. It Is Therefore Crucial That Researchers, Students And Practitioners Have Access To Presentations And Discussions Of The Most Recent Research. Like The Other Handbooks In The Hocs Series, This Handbook Contains A General Introduction, A Chapter On The History Of Crisis Communication Research, A Series Of Thematic Chapters On Crisis Communication Research At Various Levels, A Chapter Perspectives, And A Glossary Of Key Terms, Including Lists Of Further Reading For Each Chapter (including References To Publications In English, German, And French), And Sections With Academic Resources, Such As Brief Descriptions Of Important Researchers And Research Centers, Important Journals And Conferences, Websites, Etc.the Thematic Chapters Which Form The Core Of The Handbook Cover The Following Levels And Theoretical Frameworks: Level (1): Between Text And Context Introduction: Crisis, Risk, Scandal, And Disaster Image Repair Theory Situational Crisis Communication Theory Contingency Theory Of Crisis Communication Renewal Discourse Theory Crisis Sense Making Theory Rhetorical Arena Theory Visual Crisis Communication Level (2): Organizational Level Introduction: From Product Recalls To Volkswagen's Dieselgate Scandal Crisis Communication - From A Management Perspective Social Evaluators Of Organizations: From Reputation To Social Approval Crisis Communication In Private And Public Sector Organizations: Different But Same? Internal Crisis Communication Whistle Blowing In Organizations Employee Reactions To Negative Media Coverage Crisis Communication And Emotions: In Organizations And Among Stakeholders Crisis Communication And Organizational Resilience Improvisation: When The Crisis Communication Plan Doesn't Work Level (3): Inter-organizational Level Communicating During Supply Chain Crises Inter-organizational Relations Of Spillover Crises Level (4): Societal Level Introduction: From Child Abuse To Environmental Crises And Financial Crises Crisis And Emergency Risk Communication (cerc) Political Scandals Political Crisis Communication Media And The Mediatization Of Crises And Disasters Social Media And Crisis Communication Level (5): Inter-societal Level International And Global Crisis Communication Intercultural And Multi-cultural Crisis Communication Critical Approaches The Ethics Of Crisis Communication Beyond Crisis Communication The Future The Future Of Crises And Crisis Communication Preface to Handbooks of Communication Science series Acknowledgements Contents Section I – Introducing the field 1. General introduction 2. A brief history of crisis management and crisis communication: From organizational practice to academic discipline 3. Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context 4. Image repair theory 5. Situational crisis communication theory: Influences, provenance, evolution, and prospects 6. Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management 7. Discourse of renewal: Understanding the theory’s implications for the field of crisis communication 8. Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication 9. Arenas and voices in organizational crisis communication: How far have we come? 10. Visual crisis communication Section III – Organizational level 11. To minimize or mobilize? The trade-offs associated with the crisis communication process 12. Internal crisis communication: On current and future research 13. Whistleblowing in organizations 14. Employee reactions to negative media coverage 15. Crisis communication and organizational resilience Section IV – Interorganizational level 16. Fixing the broken link: Communication strategies for supply chain crises 17. Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response 18. Crisis management consulting: An emerging field of study Section V – Societal level 19. Crisis and emergency risk communication: Past, present, and future 20. Crisis communication in public organizations 21. Communicating and managing crisis in the world of politics 22. Crisis communication and the political scandal 23. Crisis communication and social media: Short history of the evolution of social media in crisis communication 24. Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level 25. Should CEOs of multinationals be spokespersons during an overseas product harm crisis? 26. Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches 27. Ethics in crisis communication Section VIII – The future 28. The future of organizational crises, crisis management and crisis communication Biographical sketches Index