درست! پیشگیری! بهبود!: بهبود از طریق حل مسئله و اقدام اصلاحی و پیشگیرانه، ویرایش بازنگری‌شده

Now updated to ISO 9001:2008! This book is a concise, step-by-step guide that takes the reader through a basic problem-solving process, describing how the concepts of corrective and preventive action are incorporated into this process. An excellent reference for developing, implementing, and maintaining a Corrective and Preventive Action System, this book is designed to help organizations understand the key components that will help them achieve results for their organization. The book covers the philosophy of continual improvement by describing how to use data found within the organization to drive improvement and also provides a useful orientation to corrective and preventive action requirements found within ISO 9001:2008. Practice problems and case studies help the reader apply their knowledge inside their own organization and can be applied to any industry. Useful forms and flowcharts provide a basic toolkit for improvement. This book will be a helpful to anyone who needs to lead or facilitate problem-solving teams or those who need to implement and maintain corrective and preventive action systems whether you are a quality manager, quality technician, or an ISO coordinator. Examples included in this book can be applied to various industry segments including service, health care and education. Chapter 1. Corrective and Preventive Action Overview -- Philosophy of Corrective and Preventive Action -- Difference between Corrective and Preventive Action -- Corrective and Preventive Action Defined -- Corrective and Preventive Action As Processes -- ANSI/ISO/ASQ Q9001-2000 Requirements -- 8.5.2 Corrective action -- Preventive Action -- 8.5.3 Preventive action -- Chapter 2. Getting Started with the Problem-Solving Process -- Symptom or Cause? -- Fast Fix -- Triage Approach -- Chapter 3. Step 1: Describe the Problem -- Problem Description -- Examples of How to Use the 4W/2H/1C Formula for Problems A and B -- Skill Builder -- Chapter 4. Step 2: Investigate the Cause -- How to Start -- Developing the Plan -- Skill Builder -- Chapter 5. Step 3: Select and Test Solutions -- Impact Analysis -- Determining Actions for Solutions -- Practice Session -- Skill Builder -- Chapter 6.

two Management Consultants Offer A Concise Guide To Basic Problem- Solving Processes, Describing How The Concepts Of Corrective And Preventative Action Are Incorporated Into The Process Of Problem Solving. Addresses How To Use Data Found Within An Organization To Drive Improvement, Explains The Iso 9001-2002, And Provides Practice Problems, Case Studies, Forms, And Flowcharts To Help Readers Apply Knowledge In Their Own Organizations. Annotation ©2003 Book News, Inc., Portland, Or