Corporate Responsibility and Sustainability during the Coronavirus Crisis: International Case Studies (Palgrave Studies in Governance, Leadership and Responsibility)

This book seeks to understand how society and businesses are affected by, and respond to, the coronavirus crisis in various parts of the world. The volume explores: new CSR perspectives given the pandemic situation; SME perspectives and responsibility during the early stages of the pandemic; how large companies responded to the crisis; the challenges and opportunities provided by the use of digital technologies; and how leaders, entrepreneurs and individuals manage in uncertain times. Pulling together conceptual and empirical studies from Spain, Mexico, Sweden, Nigeria, Ghana and Kuwait , the book offers a truly international perspective as it examines how the pandemic has challenged a number of existing CSR assumptions, concepts and practices. It will be valuable reading for academics working in the fields of management, CSR, sustainability and crisis management. Anna Sörensson is assistant professor and researcher in Department of Economics, Geography, Law and Tourism at Mid Sweden University, Sweden. Besrat Tesfaye is Associate Professor of Business Administration at Södertörn University, Sweden. Anders Lundström is professor emeritus at Mid Sweden University and managing director at the IPREG (The Institute of Innovative Entrepreneurship), Sweden. Georgiana Grigore is Associate Professor in Marketing at University of Leicester, UK. Alin Stancu is Professor at the Bucharest University of Economic Studies, Romania. cover 978-3-030-73847-1_BookFrontMatter Contents List of Figures List of Tables Notes on Contributors 978-3-030-73847-1_Chapter_1 1: What Happens to Corporate Responsibility in a Worldwide Health Emergency? 1.1 Introduction 1.2 Corporate Responsibility and COVID-19: International Perspectives 1.2.1 COVID-19 and New CSR Perspectives 1.2.2 CSR, SMEs and COVID-19 1.2.3 CSR in Large Companies During COVID-19 1.3 Concluding Thoughts References 978-3-030-73847-1_Part_1_BookFrontMatter Part I: COVID-19 and New CSR Perspectives 978-3-030-73847-1_Chapter_2 2: The Coronavirus Makers Network. Understanding the Success of an Innovation Community Facing COVID-19 in Spain 2.1 Introduction 2.2 Theoretical Framework 2.2.1 The Maker Movement as an Innovation Community 2.2.2 Social Impact and CSR 2.3 Methodology 2.4 Results 2.4.1 Process of Development 2.4.2 Maker Profile and Types of Collaboration 2.4.3 Innovation Community Success Factors: The Strategic Facilitator, Institutional Relations and the Environment 2.4.4 Innovation Communities, Companies and Social Impact: The Role of CSR 2.5 Discussion 2.6 Concluding Remarks References 978-3-030-73847-1_Chapter_3 3: Corporate Social Responsibility Response During the COVID-19 Crisis in Mexico 3.1 Introduction 3.2 Context 3.3 Method 3.4 Results 3.4.1 Period 1: Before the first case confirmed in the Mexican territory. 3.4.2 Period 2: Phase I, imported cases confirmed. 3.4.3 Period 3: Phase II, local spread and confinement. 3.4.4 Period 4: Phase III, exponential spread and opening. 3.4.5 Period 5: Adopting the “new normal”. 3.5 Conclusions 3.6 Limitations and Recommendations for Future Research References 978-3-030-73847-1_Chapter_4 4: What Are the Outcomes of Corporate Social Irresponsibility (CSI)? The Disconnect Between CSI Theory and CSI Practice 4.1 Introduction 4.2 What We Know About the Outcomes of CSI 4.3 Stakeholder Expectations, CSI, and Organizational Outcomes 4.4 How Crises and Disruptions May Act as Catalysts to Changing Stakeholder Expectations 4.5 Conclusions References 978-3-030-73847-1_Part_2_BookFrontMatter Part II: CSR, SMEs and COVID-19 978-3-030-73847-1_Chapter_5 5: Effects of the Coronavirus Pandemic on Swedish Tourism Firms and their Sustainability Values 5.1 Introduction 5.2 Sustainability as a Value for Tourism Firms 5.3 Value Creation 5.4 Value Configuration 5.5 Value Capture 5.6 Tourism in Sweden and the Coronavirus Pandemic 5.7 Methodology 5.8 Findings 5.8.1 Accommodation and Restaurants 5.8.2 Culture and Entertainment 5.8.3 Travel Agencies 5.9 Conclusions References 978-3-030-73847-1_Chapter_6 6: Managing the COVID-19 Crisis. A Case Study of Entrepreneurship and Social Responsibility in Swedish SMEs 6.1 Introduction 6.2 Entrepreneurship and Social Responsibility in SMEs in the Context of Crisis 6.3 Crisis Management and Entrepreneurship 6.4 Research Design 6.5 The Case Study 6.5.1 Demographic Description of the Case Companies 6.5.2 The Respondents, their Perceptions, Responses, Strategies, and Expectations 6.5.3 Case C1 6.5.4 Case C2 6.5.5 Case C3 6.5.6 Case C4 6.5.7 Case C5 6.5.8 Case C6 6.5.9 Case C7 6.5.10 Summary 6.5.11 COVID-19 Responses and Management Practices of SMEs 6.5.12 Social Responsibility in SMEs during the Crisis 6.6 Conclusions and Discussion References 978-3-030-73847-1_Chapter_7 7: Experiences of Small Businesses Due to the COVID-19 Pandemic 7.1 Introduction 7.2 Method and Selection 7.3 Comparison of Women and Men as Operational Business Leaders 7.4 Three Regional Groups 7.5 Entrepreneurship in Four Sub-Business Sectors 7.6 Sales Pattern 7.7 Impact and Support during the Pandemic 7.8 Support Programmes—Needs and Use 7.9 Support Programmes—Different Background Factors 7.10 Pandemic—Future and Employment 7.11 Conclusions 7.11.1 The Total Effects of the Pandemic Varied Greatly between Sub-Sectors, but the Total Effects on Employment Were Limited 7.11.2 Small Businesses Stated that they Benefited Greatly from State Support Programmes 7.11.3 In some Areas, there Were Significant Differences between Women and Men 7.11.4 For Most Comparisons between Women and Men, there Were no Significant Differences References 978-3-030-73847-1_Part_3_BookFrontMatter Part III: CSR, Large Companies and COVID-19 978-3-030-73847-1_Chapter_8 8: Corporate Sustainability and COVID-19 Responses in West Africa: The Potential for Sustained Linkages Between Philanthropy and CSR Practices 8.1 Introduction 8.2 CSR Typology: Philanthropy to Sustained CSR Strategy 8.3 COVID Responses: Country Level 8.4 COVID-19 Responses: Institutional Practices 8.4.1 Lafarge Africa Plc. 8.4.2 Unilever 8.4.3 Lessons from the Illustrative Cases 8.5 Conclusion References 978-3-030-73847-1_Chapter_9 9: Board Members’ Religious Affiliations and Corporate Governance Practice: An Exploratory Study 9.1 Introduction 9.2 Upper Echelon Perspective and Board Diversity Research 9.3 Participants and Data Collection 9.4 Findings 9.4.1 Religious Beliefs/Practices Shaping Board Members’ Values 9.4.2 Religious Beliefs/Practices and Values Guiding Directors’ Actions 9.4.3 Directors’ Religious Affiliations and Corporate Outcomes 9.5 Discussion and Analysis of Findings 9.6 Contribution of the Study Findings 9.7 Limitation and Guidance for Future Research Annexures References 978-3-030-73847-1_Chapter_10 10: Corporate Social Responsibility and Corporate Reputation During the COVID-19 Pandemic: The Case of Kuwait’s Oil Sector 10.1 Introduction 10.1.1 How Kuwait Responded to the Pandemic in the Early Months 10.1.2 The Oil Sector in Kuwait 10.2 Kuwait Oil Sector CSR in Response to Government Concerns 10.2.1 Pillar 1: Major CSR Initiatives 10.2.2 Pillar 2: Medium-Level CSR Projects 10.2.3 Pillar 3: Media Coverage and Immediate Positive Impact on Reputation 10.2.4 Stay at Home for Kuwait Campaign 10.2.5 Together United Campaign 10.2.6 “May God Protect the White Army” Campaign 10.2.7 Thank You Kuwait Campaign 10.3 CSR Implementation During Pandemics 10.3.1 CSR After the Pandemic? 10.4 Conclusion References 978-3-030-73847-1_BookBackMatter Index