Contemporary Research on Business and Management : Proceedings of the International Seminar of Contemporary Research on Business and Management (ISCRBM 2019), 27-29 November, 2019, Jakarta, Indonesia

We are pleased to introduce the proceedings of the Third International Seminar of Contemporary Research on Business and Management (ISCRBM). This is an annual event of the Indonesian Master of Management Program Alliance (APMMI), held in the Master of Management Program, Indonesia University, Jakarta on November 27-29, 2019. Building Indonesian Talent Management was the conference theme, and three distinguished speakers were invited from professional and academic circles to share their knowledge and experience. The major goal of this event is as an opportunity to meet and develop networking between APMMI’s members also to increase the quality and quantity of research publication in the management and business area. This book contains selected papers presented at the 3rd International Seminar of Contemporary Research on Business and Management (ISCRBM 2019), which was organized by the Alliance of Indonesian Master of Management Program (APMMI) and held in Jakarta, Indonesia on 27-29th November 2019. It was hosted by the Master of Management Program Indonesia University and co-hosts Airlangga University, Sriwijaya University, Trunojoyo University of Madura, and Telkom University, and supported by Telkom Indonesia and Triputra. The seminar aimed to provide a forum for leading scholars, academics, researchers, and practitioners in business and management area to reflect on current issues, challenges and opportunities, and to share the latest innovative research and best practice. This seminar brought together participants to exchange ideas on the future development of management disciplines: human resources, marketing, operations, finance, strategic management and entrepreneurship. Cover 1 Half Title 2 Title Page 4 Copyright Page 5 Table of contents 6 Preface 12 Conference committee 14 Warehouse selection using center-of-gravity method in minimizing transportation cost 16 Marketing strategy in postgraduate Tangerang Muhammadiyah University to improve human resources in Tangerang city 21 Examining apsychological sense of brand community in iPhone users 26 Factors contributing to employee performance 30 Service-quality enhancement of the good willie barber shop using importance-performance analysis and business model re-modelling 34 Exploring big data adoption by Indonesian start-ups 38 Analyzing the effect of job satisfaction and work-life enrichment as factors toward employee turnover intention: acase in PT XYZ 43 SBH strategic planning of new business development 47 Creating financial statements for performance evaluation at the MSME ENF 51 Effect of work autonomy on innovative work behavior in the application and game developer sector: Psychological flow as mediator 55 Physical evidence development of SME woven coffee through business coaching 59 Increasing revenue using amarketing plan on ageotracker product based on the business coaching method 63 The effect of fun at work on turnover intention and organizational citizenship behavior with affective commitment as amediating variable among millennial employees in the digital creative industry 67 The effect of role overload on organizational citizenship behavior of national standardization agency employees mediated by employee exhaustion and moderated by supervisor autonomy support 72 Strategies to increase liquidity and productivity in divisi tanaman semusim PTPN IX: Acase study 77 The restructuring of state-owned enterprises: Acase study in an Indonesian trading company 81 Analysis of the role of work–family balance mediation in the relationship between social support and job satisfaction of offshore workers in the oil and gas industry 85 The impact of push, pull, and mooring factors toward customer switching intention on internet service providers in Indonesia 89 The employment relationship, turnover, and organizational performance in garment factories: Aconceptual paper 94 Analysis of the effect of servicescape and coffee quality on customer satisfaction using an experiential marketing and brand identity approach in Anomali Coffee, Senopati Jakarta as acase study 98 The influence of school climate, social-emotional learning, and proactive personality on job satisfaction of PAUD teachers mediated by teaching efficacy in Depok, West Java, Indonesia 102 The impact of working capital management on acompany’s performance: Evidence from manufacturers in ASEAN-5 107 The influence of self-efficacy on reduced audit quality practice with burnout as amediator on public auditors 111 The influence of ownership and board size on the performance of state-owned enterprises listed on the Indonesia stock exchange during the period 2013–2018 115 The role of individual and situational factors to whistleblowing in public sectors 121 Japanese cultural festival behavioral intention based on attendees’ co-creation, perceived value, and satisfaction 125 Commitment and identification in the Millennial employee: The perceptions of organizational and supervisor support 129 The influence of entrepreneurial & marketing orientation to strategic learning capability and SME performance automotive industry in Indonesia - aconceptual framework 133 The effect of human resource management practices on turnover intention of the auditor in XYZ institution in Indonesia: The mediating role of burnout 138 Determinant of financial inclusion in Indonesia 142 Factors influencing customers’ continued mobile app use intention from the internet service provider perspective: Information adoption model 147 The effect of fun at work and social support towards organizational citizenship behavior with work engagement as amediation variable at PT Telkom Indonesia (regional II) 151 Continuance usage intention in mobile payment services 155 Influence of healthy lifestyle, health concerns, environmental concern, and product quality toward intention to purchase organic coffee 159 Halal tourist destination: An Indonesian muslims’ perspective 164 Consumer intention to adopt PayLater: An empirical study 169 Promotional media development of MSMEs Bakmie Pulau Seribu 173 Improvement of dredging project planning with maturity model of lean project planning and control approach 177 The influence of destination image on tourist satisfaction and tourist loyalty: Acase study of urban tourism in Semarang, Indonesia 181 The liquidity contagion in the ASEAN-5 185 The development of marketing channels through social media, e-commerce and instagram promotion standard operating procedures of SMEs X 188 The expansion of marketing channel and creating company profile for awedding photography SME 192 The effect of online promotion and travel motivation on intention to travel to ecotourism destinations in Indonesia: The role of destination image as amediating variable 196 Forming afinancial statement of aconstruction company PT DMP 201 Can negative news moderate your intention to vote? 204 Use case points integrated to scrum framework for software development cost and effort estimations 209 Impact of functional and nonfunctional values in adoption intention of Gesits electric motorcycle in Indonesia 214 Optimization of Instagram promotion and distribution using e-commerce platform for MSME Atkey 218 Competition in banking financial technology: The perspective of the demand side 222 Liquidity and credit risk in Indonesian Islamic banks 227 Oil price and cost of hajj: The evidence from Indonesia 232 Corporate social responsibility performance and banking soundness in Indonesia: Should the industry be more socially responsible? 236 Oil price and airline company financial soundness 241 Quality of channel integration, perceived fluency, and omnichannel service usage in the fashion industry moderating the role of gender 246 Financial feasibility analysis for outlet expansion of Masalalu café based on business coaching method 250 The influence of non-interest income towards credit risk and loan spread in ASEAN-5 254 Credit growth and financial fragility in the ASEAN region 258 The effect of corporate governance and financial factors on dividend payment 263 Determinants of Mekaar’s ultramicro credit default probability 268 Developing abusiness strategic model using the Quantitative Strategic Planning Matrix (QSPM) approach for afintech lending start-up based on lean start-up methodology 273 The influence of social media and social media advertising engagements on purchase intention in fashion product 278 Market reaction toward mandatory stock split in damascus security exchange 282 The effect of Social Media Marketing Activities (SMMA) on brand awareness and customer response 287 The role of mediation attitude towards using in perceived usefulness relationship in behavioral intention 291 Effect of consumption value on behavioral intention through perceived beneficial image as amediator 295 Improvement of website and hotel exterior design based on business coaching method 299 Understanding banking ecosystem: Acase study of national bank in Timor-Leste 303 The effect of perceived value and service quality on customer satisfaction program Jaminan Hari Tua (JHT) at BPJS Ketenagakerjaan Palembang branch office (Case study on salary recipient category participants) 308 The effect of price and “free shipping throughout Indonesia” tagline on buying interest in Shopee app for undergraduate students at Palembang campus, Sriwijaya University 312 The effect of price and promotion of induction stores on improving electricity sales in PT. PLN (PERSERO) UP3 Bangka in Celagen Island 316 Priority scale of the corporate culture of PT Krakatau Daya Listrik 319 An assessment of Melaka Halal hotel customer satisfaction using the SERVQUAL model 323 Credit growth and bank soundness in the ASEAN region 327 The impact of asset growth rate on future stock return of listed companies in the Indonesia Stock Exchange (IDX) 332 Improving consumer satisfaction through the application of the lean hospital concept 336 The effect of destination images of tourist facilities and experiential marketing on loyalty of visitors to Taman Pintar Yogyakarta 340 Corruption perception index and locally generated revenue: Have they gotten better or worse? Acase study in ten major cities in Indonesia 343 The effects of brand value on brand loyalty toward cosmetics and skin care products: Proactive and reactive reactions to sustainability 347 Does the volatility of oil prices influence the transportation sector in ASEAN countries? 352 The effect of service quality, price, and brand images on Grab Food customers loyalty in Palembang 357 The influence of brand image, price, and quality of products on cement purchasing decisions at Semen Baturaja (Persero), Ltd. 361 The effect of corporate social responsibility on corporate value with profitability as avariable moderation among coal mining subsector manufacturing companies listed in the Indonesia stock exchange 365 Digital promotion media for small medium enterprises 369 Good corporate governance and agency cost in Indonesia 373 Author index 377