Consumer voice and choice in long-term care some of the chapters are based on presentations that took place at a conference organized by the Scripps Gerontology Center

IMPROVE LONG-TERM CARE WITH NEW CUSTOMER PARTICIPATION METHODS Providing clear guidance on how to apply new customer satisfaction models to the quality of long-term care, this collection reviews how consumers contribute to, and assist in, the management of their own long-term care. The latest issues and ideas are provided for the following aspects of research and management: Development and Planning Strategies Consumer Satisfaction Measurement Models Consumer Satisfaction and Quality Improvement Models Development of Case Management Guidelines From reviewing the important factors and challenges that influence consumer choice to exploring the approaches required to evaluate needs, preferences, and perspectives, this new and valuable resource is a must-have reference for the improvement of long-term care in both the institutional and community settings. Concise and comprehensive, this book covers the basics of nursing research and the essentials of how to implement Evidence Based Practice (EBP). Using the short, reader-friendly, Fast Facts Series 'style, ' the book is designed for those RNs studying Evidence Based Practice (EBP) who want quick access core content. Undergraduate nursing students who want a solid review of evidence based practice (& nursing research) will also find this book useful, as well as RN to BSNs student who need to assimilate content on basic nursing research. It is vital for both the practicing RNs and students to know There is no other book that provides a comprehensive look at the research, practice, and ideological aspects of consumer voice and choice in long term care. Opportunity for consumers to provide input about their services within the traditional system is a defining element of consumer voice. Hearing from consumers about the quality of, and their satisfaction with, their services has become an essential component of quality management in many sectors of long-term care. Providing service delivery options so that long-term care consumers can truly have choice has required more fundamental changes Hearing from consumers about the quality of, and their satisfaction with, their services has become an essential component of quality management in many sectors of long-term care. This work provides a look at the research, practice, and ideological aspects of consumer voice and choice in long term care.