درگیری ۱۰۱: راهنمای مدیر برای حل مشکلات تا همه بتوانند به کار خود بازگردند

We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said. Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively. Learn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization.From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Conflict 101 employs research, humor, and relatable anecdotes to help readers more deeply understand: what it takes to build trust,harness negative emotions,encourage apologies and forgiveness,use a solution-seeking approach,and say what needs to be said in the workplace to move past conflicts.Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager's role is to navigate relationships, build compromises, and encourage better collaboration.In doing so, you'll not only become a stronger manager--you'll build a much stronger team. Learn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does producing top results for your organization. From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Conflict 101 employs research, humor, and relatable anecdotes to help readers more deeply Whether its a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the managers role is to navigate relationships, build compromises, and encourage better collaboration. In doing so, youll not only become a stronger manager--youll build a much stronger team. Are conflicts crushing your team’s productivity? This step-by-step guide for managers provides the tools to get employees get back on track and turn disagreements into positive results. Outlines the author's approach to managing conflict in the workplace. Focuses on why conflict occurs and provides a series of strategies for effective conflict resolution