CompTIA A+ Guide to IT Technical Support Comprehensive Tenth 10th Edition

Cover......Page 1 Table of Contents......Page 5 CompTIA A+ Core 1 (220-1001) and A+ Core 2 (220-1002) Exam Objectives Mapped to Chapters......Page 11 Chapter 1: Taking a Computer Apart and Putting It Back Together......Page 55 Exploring a Desktop Computer......Page 56 First Look at Laptop Components......Page 91 Chapter Summary......Page 113 Thinking Critically......Page 115 Hands-On Projects......Page 117 Real Problems, Real Solutions......Page 119 Chapter 2: All about Motherboards......Page 121 Motherboard Types and Features......Page 122 Using BIOS/UEFI Setup to Configure a Motherboard......Page 138 Updating Motherboard Drivers and BIOS/UEFI......Page 148 Installing or Replacing a Motherboard......Page 153 Chapter Summary......Page 160 Key Terms......Page 161 Thinking Critically......Page 162 Hands-On Projects......Page 165 Real Problems, Real Solutions......Page 167 Chapter 3: Supporting Processors and Upgrading Memory......Page 171 Types and Characteristics of Processors......Page 172 Selecting and Installing a Processor......Page 177 Memory Technologies......Page 191 How to Upgrade Memory......Page 199 Chapter Summary......Page 208 Thinking Critically......Page 210 Hands-On Projects......Page 212 Real Problems, Real Solutions......Page 214 Chapter 4: Supporting the Power System and Troubleshooting Computers......Page 217 Cooling Methods and Devices......Page 218 Selecting a Power Supply......Page 221 Strategies to Troubleshoot Any Computer Problem......Page 225 Troubleshooting the Electrical System......Page 239 Troubleshooting the Motherboard, Processor, and RAM......Page 249 Chapter Summary......Page 258 Thinking Critically......Page 259 Hands-On Projects......Page 261 Real Problems, Real Solutions......Page 264 Chapter 5: Supporting Hard Drives and Other Storage Devices......Page 267 Hard Drive Technologies and Interface Standards......Page 268 How to Select and Install Hard Drives......Page 277 Supporting Other Types of Storage Devices......Page 295 Troubleshooting Hard Drives......Page 304 Chapter Summary......Page 310 Key Terms......Page 311 Thinking Critically......Page 312 Hands-On Projects......Page 314 Real Problems, Real Solutions......Page 316 Chapter 6: Supporting I/O Devices......Page 319 Basic Principles for Supporting Devices......Page 320 Identifying and Installing I/O Peripheral Devices......Page 328 Installing and Configuring Adapter Cards......Page 337 Supporting the Video Subsystem......Page 343 Troubleshooting I/O Devices......Page 349 Customizing Computer Systems......Page 362 Chapter Summary......Page 367 Key Terms......Page 368 Thinking Critically......Page 369 Hands-On Projects......Page 371 Real Problems, Real Solutions......Page 373 Chapter 7: Setting Up a Local Network......Page 375 Types of Networks and Network Connections......Page 376 Connecting a Computer to a Local Network......Page 383 Setting Up a Multifunction Router for a SOHO Network......Page 398 Troubleshooting Network Connections......Page 418 Key Terms......Page 424 Thinking Critically......Page 425 Hands-On Projects......Page 428 Real Problems, Real Solutions......Page 429 Chapter 8: Network Infrastructure and Troubleshooting......Page 433 Understanding TCP/IP and Windows Networking......Page 434 Local Network Infrastructure......Page 451 Setting Up and Troubleshooting Network Wiring......Page 462 Troubleshooting Network Connections......Page 474 Chapter Summary......Page 483 Key Terms......Page 484 Thinking Critically......Page 485 Hands-On Projects......Page 488 Real Problems, Real Solutions......Page 492 Chapter 9: Supporting Mobile Devices......Page 493 Types of Mobile Devices......Page 494 Mobile Device Operating Systems......Page 496 Configuring and Syncing a Mobile Device......Page 507 Securing a Mobile Device......Page 523 The Internet of Things (IoT)......Page 530 Troubleshooting Mobile Devices......Page 537 Chapter Summary......Page 546 Thinking Critically......Page 548 Hands-On Projects......Page 552 Real Problems, Real Solutions......Page 553 Chapter 10: Virtualization, Cloud Computing, and Printers......Page 559 Client-Side Virtualization......Page 560 Cloud Computing......Page 566 Printer Types and Features......Page 571 Using Windows to Install, Share, and Manage Printers......Page 579 Printer Maintenance......Page 592 Troubleshooting Printers......Page 599 Chapter Summary......Page 610 Key Terms......Page 611 Thinking Critically......Page 612 Hands-On Projects......Page 614 Real Problems, Real Solutions......Page 617 Chapter 11: Windows Versions and Customer Service......Page 621 Windows Interfaces......Page 622 Windows Tools for Users and Technicians......Page 636 How Windows Controls Access to Network Resources......Page 654 What Customers Want: Beyond Technical Know-How......Page 660 Chapter Summary......Page 673 Key Terms......Page 674 Thinking Critically......Page 675 Hands-On Projects......Page 677 Real Problems, Real Solutions......Page 679 Chapter 12: Installing Windows......Page 681 How to Plan a Windows Installation......Page 682 Installing Windows 10, Windows 8.1, and Windows 7......Page 696 What to Do after a Windows Installation......Page 710 Special Concerns When Working in a Large Enterprise......Page 734 Chapter Summary......Page 738 Thinking Critically......Page 739 Hands-On Projects......Page 742 Real Problems, Real Solutions......Page 743 Chapter 13: Maintaining Windows......Page 745 Scheduling Preventive Maintenance......Page 746 Backup Procedures......Page 747 Managing Files, Folders, and Storage Devices......Page 757 Using a Command-Line Interface (CLI)......Page 773 Remote Connections......Page 789 Chapter Summary......Page 799 Thinking Critically......Page 801 Hands-On Projects......Page 804 Real Problems, Real Solutions......Page 808 Chapter 14: Troubleshooting Windows after Startup......Page 811 Concepts and Windows Tools for Solving Problems with Windows, Applications, and Hardware......Page 812 Best Practices to Troubleshoot Windows-Related Problems......Page 820 Slow Startup and Slow Performance......Page 839 Application Errors and Crashes......Page 844 An Application Fails to Uninstall......Page 852 Troubleshooting Hardware Problems in Windows......Page 861 Chapter Summary......Page 868 Thinking Critically......Page 870 Hands-On Projects......Page 873 Real Problems, Real Solutions......Page 875 Chapter 15: Troubleshooting Windows Startup......Page 879 Understanding the Boot Process......Page 880 What to Do before a Problem Occurs......Page 889 Tools for Least Invasive Solutions......Page 894 Options to Reinstall Windows......Page 905 Troubleshooting Specific Windows Startup Problems......Page 916 Chapter Summary......Page 924 Thinking Critically......Page 925 Hands-On Projects......Page 928 Real Problems, Real Solutions......Page 931 Chapter 16: Securing and Sharing Windows Resources......Page 933 Securing a Windows Personal Computer......Page 934 Controlling Access to Folders and Files......Page 951 Using Active Directory Domain Services......Page 976 Chapter Summary......Page 988 Thinking Critically......Page 989 Hands-On Projects......Page 992 Real Problems, Real Solutions......Page 993 Chapter 17: Security Strategies and Documentation......Page 999 Protecting Network Resources......Page 1000 Dealing with Malicious Software on Personal Computers......Page 1010 Best Practices for Documentation and Security Policies......Page 1025 Chapter Summary......Page 1033 Key Terms......Page 1034 Thinking Critically......Page 1035 Hands-On Projects......Page 1037 Real Problems, Real Solutions......Page 1039 Chapter 18: macOS, Linux, and Scripting......Page 1041 macOS for Macintosh Computers......Page 1042 Linux Operating System......Page 1067 Scripting Software and Techniques......Page 1089 Chapter Summary......Page 1093 Thinking Critically......Page 1094 Hands-On Projects......Page 1096 Real Problems, Real Solutions......Page 1100 Appendix A: Safety Procedures and Environmental Concerns......Page 1103 Appendix B: Entry Points for Startup Processes......Page 1121 Appendix C: CompTIA Acronyms......Page 1125 Glossary......Page 1135 Index......Page 1189