Communication: Your Key to Success: Unlock the Secrets that Will Increase Productivity and Propel You to a Brighter, More Fulfilling Future (St Training Solutions Success Skills Series)

Advancement in telecommunications has drastically changed the way that people communicate, particularly in a professional capacity. The onslaught of e-mail, text and even instant messaging has given people other means with which to communicate with one another, but in doing, the art of personal, verbal and face-to-face communication is being lost, resulting in miscommunication and broken personal and professional relationships. ACKNOWLEDGEMENTS......Page 8 PREFACE......Page 9 CONTENTS......Page 11 INTRODUCTION......Page 16 Assess Yourself......Page 20 WHY IS COMMUNICATION IMPORTANT?......Page 26 COMMUNICATION STARTS WITH YOU......Page 44 LISTENING......Page 66 SPEAKING —THE MESSAGE ITSELF......Page 86 SPEAKING — IT’S NOT JUST WHAT YOU SAY, IT’S ALSO HOW YOU SAY IT!......Page 102 ASSERTIVENESS AND YOU......Page 120 TELEPHONE SKILLS......Page 142 COMMUNICATING IN TEAMS......Page 158 COMMUNICATING ACROSS CULTURES......Page 172 COPING WITH CONFLICT......Page 186 INDEX......Page 205 ABOUT THE AUTHORS......Page 207 In This Book, You Will Learn To Build Personal Report, Negotiate Modern Assumptions About Face-to-face Contact, Manage Conflicts, And Discern The Appropriate Time For E-mail, Telephone, And Personal Contact.