Communication Strategies for Managing Conflict: A Guide for Academic Leaders (Jossey-Bass Resources for Department Chairs)

The conflict management guide academic leaders have been searching for Communication Strategies for Managing Conflict gives academic leaders the tools and insight they need to effectively manage conflict affiliated with leading change and problematic faculty performance. Using case studies that bring typical issues to light, this book guides you through difficult situations with strategies and analyses of key issues, variables, and options. The real-life examples show you effective conflict management at work, and provide direct application to your own tricky leadership situations. You'll learn how to deal with difficult people, how to have difficult conversations, and how to successfully manage change in the face of departmental resistance. Written by an experienced academic leader, consultant, and writer, this practical guide provides the leadership training academics wish they already had. Successful conflict management is essential not just to departments, but to the entire institution. Senior leaders, faculty, and students all rely on you to smooth the change process and keep the department running smoothly. This book gives you a foundation in the critical skills for managing conflict when leading change and managing problem performance, and the insight to apply them appropriately.-Communicate more effectively with students, parents, and faculty -Navigate difficult conversations with tenured faculty more successfully -Lead change more effectively -Mentor and manage problem performance more effectively -Keep faculty performing well and focused on the right priorities Most academic leaders come into their position reluctantly, with little or no preparation for the role, receive very little training or coaching, and are thus not equipped to manage conflict when it arises. Communication Strategies for Managing Conflict is a lively, readable, and practical guide that will prove useful in the most difficult and common departmental situations Cover 1 Title Page 5 Copyright 6 Contents 9 About the Author 7 Introduction 11 Part 1 Managing Conflict When Addressing Changing Conditions and Leading Change 17 Chapter 1 Communicating with Today's Students and Their Parents 19 Defining the Task 20 Relevant Leadership Communication Strategies 21 Putting Theory into Practice 24 Putting Theory into Practice 29 Putting Theory into Practice 34 Putting Theory into Practice 40 Hindsight Is 20/20 45 Let's Recap 45 Chapter 2 Leading Curriculum Revision 49 Defining the Task 50 Relevant Leadership Communication Strategies 51 Putting Theory into Practice 53 Putting Theory into Practice 62 Putting Theory into Practice 68 Putting Theory into Practice 74 Hindsight Is 20/20 77 Let's Recap 78 Chapter 3 Revising Organizational Structures 81 Defining the Task 82 Relevant Leadership Communication Strategies 83 Putting Theory into Practice 87 Putting Theory into Practice 92 Putting Theory into Practice 97 Putting Theory into Practice 103 Hindsight Is 20/20 107 Let's Recap 108 Chapter 4 Developing a New Program without Faculty Support 111 Defining the Task 112 Relevant Leadership Communication Strategies 112 Putting Theory into Practice 118 Putting Theory into Practice 123 Putting Theory into Practice 127 Putting Theory into Practice 132 Hindsight Is 20/20 137 Let's Recap 138 Chapter 5 Managing Resistance When Hired to Lead Change 141 Defining the Task 141 Relevant Leadership Communication Strategies 142 Putting Theory into Practice 147 Putting Theory into Practice 153 Putting Theory into Practice 160 Putting Theory into Practice 165 Hindsight Is 20/20 171 Let's Recap 171 Part 2 Managing Conflict When Addressing Problem Faculty Performance 175 Chapter 6 Managing an Unsuccessful Promotion Application 177 Defining the Task 178 Relevant Leadership Communication Strategies 179 Putting Theory into Practice 183 Putting Theory into Practice 188 Putting Theory into Practice 193 Putting Theory into Practice 198 Hindsight Is 20/20 204 Let's Recap 206 Chapter 7 Mentoring the Seasoned Professional Hired into an Untenured Faculty Position 209 Defining the Task 210 Relevant Leadership Communication Strategies 211 Putting Theory into Practice 217 Putting Theory into Practice 221 Putting Theory into Practice 227 Putting Theory into Practice 232 Hindsight Is 20/20 235 Let's Recap 235 Chapter 8 Managing the Dismissal of a First-Year Tenure Track Faculty Member 239 Defining the Task 240 Relevant Leadership Communication Strategies 241 Putting Theory into Practice 247 Putting Theory into Practice 252 Putting Theory into Practice 256 Putting Theory into Practice 263 Hindsight Is 20/20 268 Let's Recap 268 Chapter 9 Managing the Inappropriate Behavior of Tenured Faculty Members 271 Defining the Task 272 Relevant Leadership Communication Strategies 273 Putting Theory into Practice 277 Putting Theory into Practice 284 Putting Theory into Practice 289 Putting Theory into Practice 294 Hindsight Is 20/20 300 Let's Recap 300 Chapter 10 Managing the Dismissal of a Tenured Faculty Member 303 Defining the Task 304 Relevant Leadership Communication Strategies 305 Putting Theory into Practice 310 Putting Theory into Practice 317 Putting Theory into Practice 324 Putting Theory into Practice 331 Hindsight Is 20/20 334 Let's Recap 334 Postscript 337 Cited References 343 Index of Cases by Higher Education Issues and Administrative Tasks 345 Index 357 EULA 367 Communicating with today's students and their parents Leading curriculum revision Revising organizational structures Developing a new program without faculty support Managing resistance when hired to lead change Managing an unsuccessful promotion application Mentoring a seasoned professional hired into an untenured faculty position Managing the dismissal of a first-year tenure track faculty member Managing inappropriate behaviors of tenured faculty Managing the dismissal of a tenured faculty member. Mary Lou Higgerson. Includes Bibliographical References And Index. Mode Of Access: World Wide Web.