Coaching pocketbook : a pocketful of tips and techniques on how to coach others to achieve outstanding performance

Coaching is aimed at improving performance at work. This is done by turning the activities people do into learning situations, in a planned way and under guidance. The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills' of advising, instructing, counselling and mentoring. There are four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback. The author explains each stage and then moves on to summarise the various skills required. Next, the opportunities for coaching and the potential pitfalls are highlighted. A checklist and a case study end the Pocketbook on a practical note. "Encapsulated my belief in the potential of people and showed me how to translate this into appropriate action" to win a global marketplace it is essential for managers and leaders to understand learning and to develop coaching skills. This pocketbook provides a very readable insight into understanding the challenge.” “An amazing amount of ground has been covered in this little book – it unravels a complex subject in a very practical and easy to understand format.” COVER TITLE PAGE Enjoy the Read! Copyright Notice CONTENTS WHAT IS COACHING A QUESTION DEFINITION BUSINESS DEFINITION A COACH'S ROLE WHY COACHES ARE NECESSARY WHO TO COACH BENEFITS SUITABLE OCCASIONS UNSUITABLE OCCASIONS WILL IT ALWAYS WORK? LEVEL OF EXPERTISE NECESSARY SKILLS OTHER NECESSARY QUALITIES IS COACHING FOR EVERYONE? HELPING SKILLS HELPING IN CONTEXT TYPES OF HELPING SKILL DIFFERENCES COACHING AND INSTRUCTING COACHING AND EMPOWERMENT ASSUMPTIONS MADE POINTS TO REMEMBER A STRUCTURE FOR COACHING C O A CH C - COMPETENCY O - OUTCOMES A - ACTION CH - CHECKING COACHING SKILLS ABILITY TO INSPIRE TUNE IN TO WHAT'S HAPPENING BUILDING RAPPORT MATCHING AND PACING QUESTIONING QUESTIONING TECHNIQUES OBSERVATION LISTENING MATCHING PEOPLE'S WORLDS HELPING PEOPLE CHANGE LEARNING TO LEARN PLANNING LEARNING DEVELOPING TRUST GIVING FEEDBACK WARNING COACHING OPPORTUNITIES APPLYING THE STRUCTURE YESTERDAY TODAY TOMORROW COACHING TEAMS SELF DEVELOPMENT COACHING UPWARDS MEASURING THE OUTCOME POTENTIAL PITFALLS TIME AND STYLE RESULTS IMPASSE? RELATIONSHIPS HARPING BACK 'NOT FOR ME!' CHANGE OF STYLE CHECKLIST PLANNING TO COACH A WORKED EXAMPLE WHAT INDIVIDUALS WANT FROM BEING COACHED KNOW YOUR LIMITS AND FINALLY PUTTING IT INTO PRACTICE GETTING A PAYOFF INFORMATION - READING LIST About the Authors Title Listing